Janelle Partlow

Assistant Front End Manager

• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Backup Book keeper

• Collect and distribute reports.
• Balance tills and safe.
• Resolve discrepancies if any are discovered.
• Input time edits.
• Fill Lotto.

Grocery Manager Assistant

• Ensure FAR has correctly recorded current sales.
• Build/tear down ends weekly according to schematic.
• Coach night crew on facing standards as needed.
• Communicate with vendors to ensure product is coming in correctly.

Drive Up and Go Lead

• Lead a team of 3 in charge of training and communicating PPH- picks per hour.
• Ensured my team met a standard for PPH through coaching and encouragement.
• Maintained equipment and kept a clean department.
• Wrote the schedule for department.
• Communicate efficiently with customer to ensure a happy customer base.
• Pick the freshest produce and best product and verify team is as well.
• Keep in contact with weekly corporate meetings.

Liquor Manager

• Write orders twice a week.
• Throw loads.
• Keep BRI accurate on a daily/weekly basis.
• Work Pick lists/ backstock daily.
• Keep build down.
• Stay on top of top 20's.
• Keep to department schematics with 100% execution.
• Lead liquor clerks and ensure they complete their tasks on a daily basis.
• Keep OOS to a minimum.

Grocery Clerk

• Stock shelves being sure to rotate product.

Closing PIC

• Responsible for changing end caps every week.
• Print and work grocery pick list.
• Ensure trash from all departments is emptied.
• Resolve customer complaints.
• Keep BRI accurate while working grocery backstock.
• BRI the entire backroom/ floor every Wednesday.
• Accurately record temps of freezers/coolers at 9pm daily.
• Keep liquor clerk on task.
• Ensure deli was closed down correctly nightly.
• Bob observations daily. if freezers go down; put in work order and call Market Equipment if necessary.

Front end PIC

• Bob observations daily
• Resolve customer complaints.
• Give direction to courtesy clerks.
• Responsible for giving cashiers/ customer service clerks lunches/breaks.
• Check as needed to keep lines down.
• Accurately record and give out loans as needed to cashiers.
• Do two till audits three times daily.

Safety Coordinator

• In charge of submitting weekly/ monthly safety observations and sign off sheets for all departments.
• Ensuring all departments have the safety PPE they require and order more if not.
• Change safety tip weekly in all departments and break room.
• Promote safety observations with employees and give incentives.
• Hold a monthly safety meeting with members from all departments.
• Constantly keep an eye out for hazards and fix as needed.
• Build and maintain a safety board in the break room.

Customer Service Clerk

• Sell scratch tickets/ lotto tickets.
• Accurately complete Western Union transactions.
• Fill/order cigarettes on a weekly basis.
• Resolve customer complaints.
• Take returns.
• Fill changers for cashiers as needed.
• Give out loans to cashiers as needed.

Cashier

• Check for BOB- bottom of basket.
• Accurately scan every item.
• Ask about promotions- monopoly/ donation.
• Provide excellent customer service to every customer.
• Cash out customers in a timely manner.

Closing Manager

• Count down tills to requested amount and accurately record the numbers for the day into the DOS program.
• Print up reports and file accordingly.
• Responsible for a team of 5-7 closing crew.
• Catch and apprehend shoplifters trespass and turn into the police.
• Follow up with closing crew's closing duties and make sure they completed their task thoroughly.
• Responsible for trashing entire store and making it presentable for the next day.
• Responsible for locking up the store for the night.
• Follow procedure for customers with returns.
• Do pickups for registers that have accumulated too much money and transport money to the cash office.
• Bring back a predetermined amount of change for cashier.

Cashier

• Provide excellent customer service.
• Cash out customers in a timely manner.
• Call for a manager for key turns for coupons and returns.

Supervisor

• Use of DOS to watch over Research Assistants' progress.
• Run math on the job every 45 minutes.
• Check math to make sure there is enough people on the job to finish with completes needed in the time allotted.
• Make necessary swaps according to the math to reach Production Rate goal.
• Communicate efficiently and accurately with floor manager.
• Communicate with Research Assistants' that are struggling and coach them to help them improve.

Research Assistant

• Accurately record respondents' responses.
• Read script verbatim.
• Keep respondents' on the line.
• Resolve respondent complaints and problems.
• Adhere to company policy regarding respondent request.

Overnight security

• Wash and fold laundry to be completed by 6 AM.
• Check in overnight guests.
• Secure facility after check in.
• Ensure rooms are secure in the morning.
• Cleaned and prepared family rooms for new guests.
• Accurately record and report events through the night to staff.
• Basic maintenance to facility as needed.

• Quickly answer phones.
• Accurately record customers' orders.
• Resolve customers' problems.
• Food preparation.
• Maintain a clean work environment.
• Restock make table as needed.