Summary
Overview
Work History
Education
Skills
Timeline
Generic

Janelle Partlow

Spokane

Summary

Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.

Overview

15
15
years of professional experience

Work History

Assistant Front End Manager, Backup Book Keeper

Safeway
06.2024 - Current

Assistant Front End Manager

  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Backup Book keeper

  • Collect and distribute reports.
  • Balance tills and safe.
  • Resolve discrepancies if any are discovered.
  • Input time edits.
  • Fill Lotto.

Grocery Manager Assistant

  • Ensure FAR has correctly recorded current sales.
  • Build/tear down ends weekly according to schematic.
  • Coach night crew on facing standards as needed.
  • Communicate with vendors to ensure product is coming in correctly.

Drive Up and Go Lead

Safeway
01.2020 - 05.2021

Drive Up and Go Lead

  • Lead a team of 3 in charge of training and communicating PPH- picks per hour.
  • Ensured my team met a standard for PPH through coaching and encouragement.
  • Maintained equipment and kept a clean department.
  • Wrote the schedule for department.
  • Communicate efficiently with customer to ensure a happy customer base.
  • Pick the freshest produce and best product and verify team is as well.
  • Keep in contact with weekly corporate meetings.

Cashier, Customer Service Clerk, Front End PIC, Safety Coordinator, Closing PIC, Grocery Clerk, Liquor Manager

Safeway
04.2016 - 01.2020

Liquor Manager

  • Write orders twice a week.
  • Throw loads.
  • Keep BRI accurate on a daily/weekly basis.
  • Work Pick lists/ backstock daily.
  • Keep build down.
  • Stay on top of top 20's.
  • Keep to department schematics with 100% execution.
  • Lead liquor clerks and ensure they complete their tasks on a daily basis.
  • Keep OOS to a minimum.

Grocery Clerk

  • Stock shelves being sure to rotate product.

Closing PIC

  • Responsible for changing end caps every week.
  • Print and work grocery pick list.
  • Ensure trash from all departments is emptied.
  • Resolve customer complaints.
  • Keep BRI accurate while working grocery backstock.
  • BRI the entire backroom/ floor every Wednesday.
  • Accurately record temps of freezers/coolers at 9pm daily.
  • Keep liquor clerk on task.
  • Ensure deli was closed down correctly nightly.
  • Bob observations daily. if freezers go down; put in work order and call Market Equipment if necessary.

Front end PIC

  • Bob observations daily
  • Resolve customer complaints.
  • Give direction to courtesy clerks.
  • Responsible for giving cashiers/ customer service clerks lunches/breaks.
  • Check as needed to keep lines down.
  • Accurately record and give out loans as needed to cashiers.
  • Do two till audits three times daily.

Safety Coordinator

  • In charge of submitting weekly/ monthly safety observations and sign off sheets for all departments.
  • Ensuring all departments have the safety PPE they require and order more if not.
  • Change safety tip weekly in all departments and break room.
  • Promote safety observations with employees and give incentives.
  • Hold a monthly safety meeting with members from all departments.
  • Constantly keep an eye out for hazards and fix as needed.
  • Build and maintain a safety board in the break room.

Customer Service Clerk

  • Sell scratch tickets/ lotto tickets.
  • Accurately complete Western Union transactions.
  • Fill/order cigarettes on a weekly basis.
  • Resolve customer complaints.
  • Take returns.
  • Fill changers for cashiers as needed.
  • Give out loans to cashiers as needed.

Cashier

  • Check for BOB- bottom of basket.
  • Accurately scan every item.
  • Ask about promotions- monopoly/ donation.
  • Provide excellent customer service to every customer.
  • Cash out customers in a timely manner.

Manager/Cashier

Downtown Grocery Outlet
10.2014 - 02.2016

Closing Manager

  • Count down tills to requested amount and accurately record the numbers for the day into the DOS program.
  • Print up reports and file accordingly.
  • Responsible for a team of 5-7 closing crew.
  • Catch and apprehend shoplifters trespass and turn into the police.
  • Follow up with closing crew's closing duties and make sure they completed their task thoroughly.
  • Responsible for trashing entire store and making it presentable for the next day.
  • Responsible for locking up the store for the night.
  • Follow procedure for customers with returns.
  • Do pickups for registers that have accumulated too much money and transport money to the cash office.
  • Bring back a predetermined amount of change for cashier.

Cashier

  • Provide excellent customer service.
  • Cash out customers in a timely manner.
  • Call for a manager for key turns for coupons and returns.

Supervisor/Research Assistant

American Directions Group
10.2012 - 09.2014

Supervisor

  • Use of DOS to watch over Research Assistants' progress.
  • Run math on the job every 45 minutes.
  • Check math to make sure there is enough people on the job to finish with completes needed in the time allotted.
  • Make necessary swaps according to the math to reach Production Rate goal.
  • Communicate efficiently and accurately with floor manager.
  • Communicate with Research Assistants' that are struggling and coach them to help them improve.

Research Assistant

  • Accurately record respondents' responses.
  • Read script verbatim.
  • Keep respondents' on the line.
  • Resolve respondent complaints and problems.
  • Adhere to company policy regarding respondent request.

Volunteer

Union Gospel Mission Women's Crisis Center
10.2011 - 02.2012

Overnight security

  • Wash and fold laundry to be completed by 6 AM.
  • Check in overnight guests.
  • Secure facility after check in.
  • Ensure rooms are secure in the morning.
  • Cleaned and prepared family rooms for new guests.
  • Accurately record and report events through the night to staff.
  • Basic maintenance to facility as needed.

In Store

Papa John's
09.2009 - 06.2010
  • Quickly answer phones.
  • Accurately record customers' orders.
  • Resolve customers' problems.
  • Food preparation.
  • Maintain a clean work environment.
  • Restock make table as needed.

Education

High School -

Lewis and Clark High School
06.2010

Skills

  • Works well in a fast paced environment
  • Customer Service skills
  • Empathetic
  • Organized
  • POS Register System
  • Positive Attitude
  • Professional Demeanor
  • Typing Speed 40 WPM
  • Use of Windows Operating Systems
  • Use of DOS
  • Communicates efficiently and effectively

Timeline

Assistant Front End Manager, Backup Book Keeper

Safeway
06.2024 - Current

Drive Up and Go Lead

Safeway
01.2020 - 05.2021

Cashier, Customer Service Clerk, Front End PIC, Safety Coordinator, Closing PIC, Grocery Clerk, Liquor Manager

Safeway
04.2016 - 01.2020

Manager/Cashier

Downtown Grocery Outlet
10.2014 - 02.2016

Supervisor/Research Assistant

American Directions Group
10.2012 - 09.2014

Volunteer

Union Gospel Mission Women's Crisis Center
10.2011 - 02.2012

In Store

Papa John's
09.2009 - 06.2010

High School -

Lewis and Clark High School
Janelle Partlow