Valery D. Rodriguez
San Antonio,USA
Summary
Experienced with optimizing customer interactions and satisfaction. Utilizes analytical skills to identify and resolve service issues effectively. Track record of leading successful initiatives that enhance customer loyalty and operational efficiency.
Overview
7
7
years of professional experience
Work History
ENERGY ADVISOR
CPS Energy
07.2021 - 07.2024
- Created reports detailing findings from energy assessments and proposed recommendations for improvement
- Provided energy efficiency advice to customers in person and over the phone
- Identified energy saving opportunities for clients and recommended suitable solutions
- Educated clients about the benefits of implementing green technology into their homes or businesses
DEPARTMENT MANAGER
Walmart
07.2018 - 03.2021
- Evaluated employee feedback surveys regularly to identify areas of improvement in customer service delivery
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time
- Ensured compliance with all safety regulations in the workplace
- Coached and trained new staff members, providing guidance on department policies and procedures
- Resolved customer complaints and issues promptly and professionally
Cosmetic Beauty Advisor
Walmart
11.2017 - 07.2018
- Stayed up-to-date on industry trends and product knowledge by attending regular training sessions and workshops.
- Developed strong relationships with clients through attentive listening, empathy, and genuine care for their beauty concerns.
- Helped achieve monthly sales goals by consistently meeting or exceeding personal targets set by management.
- Provided a safe and hygienic environment for clients by consistently sanitizing tools, surfaces, and products according to industry standards.
- Enhanced client loyalty through consistent follow-up on their cosmetic needs and preferences.
LINE COOK
Olive Garden
05.2017 - 11.2017
- Stocked and restocked kitchen supplies as needed
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines
- Plated dishes according to restaurant presentation standards before delivering them to customers
- Assisted in prep work such as washing vegetables or butchering meat when needed
- Monitored product freshness and rotation dates to maintain quality assurance standards
Education
HUMAN RESOURCES MANAGEMENT -
Inter American University of Puerto Rico
Ponce, Puerto Rico12.2024
Skills
- Interpersonal communication
- Written communication
- Technical report writing
- Strong interpersonal skills
- Professional Communication
- Issue Research
- Recruitment
- Performance Management
- Employee Relations
- Customer experience management
- Sales coaching
- Cosmetics selection assistance
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
ENERGY ADVISOR
CPS Energy
07.2021 - 07.2024
DEPARTMENT MANAGER
Walmart
07.2018 - 03.2021
Cosmetic Beauty Advisor
Walmart
11.2017 - 07.2018
LINE COOK
Olive Garden
05.2017 - 11.2017
HUMAN RESOURCES MANAGEMENT -
Inter American University of Puerto Rico
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