Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MECHELLE R. LENON

Villa Rica,GA

Summary

Motivated and dependable professional with years of expertise in fast-paced environment utilizing excellent Patient Relations and Service Satisfaction. Highly valued and respected for expertise and keen insight in patient care, developing and implementing strategic plans, and obtaining desired results. Proficient in job execution and proven track record of success in compliance, process improvement and leadership. Knowledgeable Phlebotomy Supervisor with years of experience leading team of lab technicians to provide excellent service to clients and physicians. Developed and implemented efficient, compliant procedures for company. Minimized concerns for anxious patients while performing medical tests. Veteran Phlebotomist with proven track record of excellence working in clinic and mobile settings. Expert in all aspects of venipuncture with success in working with difficult or needle-adverse individuals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Phlebotomy Supervisor/Mobile Phlebotomist

ID TECH LABORATORY
Atlanta, GA
11.2020 - Current
  • Interviewed and hired phlebotomists and office personnel for ID TECH MOLECULAR LAB company.
  • Performed tasks as member of line staff to reduce wait time.
  • Reviewed employee performance and developed improvement plans.
  • Correlated and interpreted data based on technical, instrumental and physiological conditions.
  • Utilized LIMBSABC software to track, monitor and report on test results for clients.
  • Supervised employees at multiple sites and reporting locations to maintain consistent practices across company.
  • Managed daily activities and workflow of nursing facilities to collect, label and analyze samples correctly.
  • Managed effective schedules to cover all department needs.
  • Fostered communication within team and between departments.
  • Upheld all compliance standards and kept team in line with requirements.
  • Notified management of compliance and workplace safety issues from department and recommended simple solutions.
  • Developed and implemented training processes to achieve high quality of care for patients.
  • Monitored customer service and supported staff in resolving patient concerns to maximize workflows.
  • Used collection needles, cups, tubes to collect and assess samples from patients.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Reviewed patient records for accuracy and completeness.
  • Organized daily work based on collection priority.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Packaged and shipped specimens to central lab daily.
  • Conducted venipuncture and other CT procedures.
  • Monitored patients for reactions and verified sample quality.
  • Tracked collected specimens by initialing, dating and noting times of collection.
  • Followed physician orders to correctly administer therapeutic phlebotomy.
  • Promoted mission, vision and values of organization and trained new clinical staff in phlebotomy procedures.
  • Followed established guidelines for reporting significant medical errors or unanticipated outcome in patient care.
  • Reviewed employee performance and developed improvement plans
  • Supervised employees at multiple sites and reporting locations to maintain consistent practices across company
  • Fostered communication within team and between departments
  • Upheld all compliance standards and kept team in line with requirements
  • Monitored customer service and supported staff in resolving patient concerns to maximize workflows
  • Notified management of compliance and workplace safety issues from department and recommended simple solutions
  • Managed effective schedules to cover all department needs
  • Developed and implemented training processes to achieve high quality of care for patients

PATIENT CARE TECH/CRITICAL CARE UNIT, PATIENT SITTER

Piedmont Newnan Hospital
Newnan, GA
04.2014 - 12.2017
  • Obtained necessary pre and post treatment vital signs and weight
  • Reported unusual findings to nurse supervisor
  • Maintained environmental integrity and aesthetics - ensured all areas are safe and clean
  • Reviewed treatment sheets for completeness, ensured nursing signatures are documented, and ensure omitted entries are completed or corrected where appropriate
  • Assisted in application of traction devices
  • Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures
  • Under direction of Nurse, provided close observation of patients at bed side, offering support, compassion, comfort, and safety
  • Observed patients' conditions, measuring output and vital signs (manually/electronically), and report changes to professional staff through chain of command
  • Maintained patient confidentiality through proper record keeping and limiting dissemination of any medically related information to outside parties
  • Ensured patient comfort through verbal communication, in addition to maintaining patients' nutritional and sanitary needs.
  • Organized and replenished unit supplies to maintain team readiness for expected demands.
  • Supported patient admissions, discharges and transfers to promote team productivity.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Answered patient assistance calls, assessed needs and offered qualified support.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Assembled admissions pages and added new pages to patients' charts.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Collected and transported specimens to prepare for lab testing.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Engaged patient in appropriate stimulation activities and physical activity.
  • Diplomatically slipped into care situations without further straining family dynamics, working to quell disagreements and advocating for patient.
  • Maintained patient's home environment to keep safe, clean and familiar.
  • Monitored medications for interactions and need for change to manage health conditions.
  • Provided exceptional physical care to go beyond simple bathing to manicures, hair sets, and light massage.
  • Pursued new techniques and trends for working with dementia patients to provide mental stimulation.
  • Evaluated patient behavior and condition and reported new or unusual issues to doctor and family members.
  • Took initiative to investigate anomalies in behavior or physical condition and advocated for further evaluation by skilled professionals.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Developed rapport to create safe and trusting environment for care.
  • Assisted disabled clients to support independence and well-being.

VOLUNTEER

PHLEBOTOMIST, Rapha Clinic Temple
Bowdon, GA
06.2013 - 03.2014
  • Greeted high volume of patients with utmost professionalism, curiousness, and practice great customer service skills with all patients and co-workers
  • Properly handling all specimens according to company's guidelines, protocols, and safety procedures while always maintaining sanitary and safe workplace
  • Processed, prepared, labeled and stored patient specimens and samples according to moral ethics and determined departmental procedures for subsequent analysis by clinical laboratory staff and provided technical guidance to phlebotomy students assigned to work area
  • Maintained inventory of supplies, stocked supplies on carts and hand trays when required
  • Answered phone calls, used fax machine, and copier to help patients or clients with any problems
  • Built trust and minimize patient discomfort during phlebotomy procedures while efficiently collecting blood specimens
  • Followed infection-control and safety procedures in carrying out daily phlebotomy functions.
  • Maintained clean, neat and operational facilities to serve program needs.
  • Assisted with special events or programs.
  • Used strong interpersonal communication skills to convey information to others.
  • Met with other volunteers and program leaders to discuss new service opportunities.
  • Supported staff with clerical work and other office tasks.
  • Adhered to organization procedures and instructions to maintain safety for program participants and other workers.
  • Helped with office tasks, taking messages, scanning documents and answering phone inquiries.

PHLEBOTOMIST, MEDICAL ASSISTANT

Murray Medical and Wellness Center
Atlanta, GA
07.2013 - 11.2013
  • Performed specialized and complex medical assistant task related to care and treatment of patients in ambulatory care setting
  • Prepared patients for examination by having them properly draped, obtaining vital signs, verifying referrals information, and taking detailed history
  • Maintained exam rooms, ordering of supplies, transporting specimens, washing packing instruments, and changing solutions
  • Draw blood from patients for various types of lab work, process, spin down and package specimens
  • Assisted with office procedures including monitoring of patient flow, telephone screening, maintaining sample drug list, and ordering supplies
  • Assisted medical care providers as needed with routine and specialized procedures, administration of medication, and performed tests
  • Processed physician orders, including laboratory, x-ray, EKG, and scheduled all same day test and appointments, prepared all forms and requisitions as needed by physician.

CERTIFIED NURSING ASSISTANT

Universal Healthcare
Douglasville, GA
07.2013 - 09.2013
  • Assisted residents with physical support to perform daily living activities such as getting out of bed, bathing, dressing, nourishment, toileting, standing and walking
  • Handled multiple priorities and triaging needs in timely and effective manner, recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff
  • Provided assistance who have limited mobility by helping them walk, transporting them in and out of bed and wheelchair, from rooms, dining area, activity area, and any other area within facility
  • Observed residents for any medical or behavioral changes by being attentive to their needs and informed supervisor of concerns
  • Trained and informed new employees on daily tasks on Standard Operating Procedures, maintained proper equipment cleanliness and serviceability.

CERTIFIED NURSING ASSISTANT

Southeast Healthcare
Powder Springs, GA
07.2013 - 09.2013
  • Provided physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising
  • Excellent care of elderly and handicapped residents - dedicated to excellent hygiene, patient safety and quality care
  • Observed patients, charting and reporting changes in patients' vital signs and weight; testing urine; recording intake and output information
  • Promoted patients' independence by assisting in patient care goals and teach patients and families to understand conditions and self-care skills
  • Preserved patient dignity and ensured that patient's dignity was maintained as mentioned by HIPAA regulations
  • Organized and updated residents' charts throughout day in order to inform other staff members of their health status
  • Provided high quality patient care in considerate, respectful manner.

CERTIFIED NURSING ASSISTANT

The Oaks of Carrolton
01.2013 - 03.2013

Private Residence

Hospice
01.2012 - 01.2013
  • Delivered quality-nursing care for, and Long-term care patients by adhering to universal standards along with continuing education of new methods and procedures
  • Cared for individuals with dementia, Alzheimer's disease, physical disability, those undergoing post-operative recovery and convalescents
  • Coordinated with physicians and nursing staff while assisting with diagnostic procedures including obtaining specimens, taking vital signs, along with ensuring patient comfort
  • Monitored patients' intake of oral medications as directed by physician or nurse, and made notation of time and amount given
  • Cleans rooms, changes bed linens, and attends to patients' comfort and cleanliness
  • Assessed patients by performing wide range of standard vital checks including but not limited to blood pressure, blood sugar, heart rate
  • Turned bedfast patients to avoid bedsores or give enemas, douches, massages, alcohol rubs and compresses, assisted with transfers and repositioning into and out of bed or wheelchair.

Education

Certified Phlebotomy Technician - Phlebotomy

Village Samaritan Training Institute
Carrollton, GA
06.2013

High School Diploma -

Towers High School
Decatur, GA
06.1986

Skills

  • Decision Making
  • PPE Compliance
  • Flexible and Adaptable
  • Teamwork and Collaboration
  • Multitasking Abilities

Certification

Certified Phlebotomist Certified EKG Technician Certified Patient Care Technician Certified Nursing Assistant BLS Certification Patient Care Medical Knowledge & Terminology Assisted Daily Living Patient Charting Reports/Documentation Data Entry Confidential Correspondence Critical Thinker Result Execution Patient Relations Communication Skills Attention to Detail Problem Solving Conflict Resolution Time Management Process Improvement Microsoft Office Quality Assurance Leadership

Timeline

Phlebotomy Supervisor/Mobile Phlebotomist

ID TECH LABORATORY
11.2020 - Current

PATIENT CARE TECH/CRITICAL CARE UNIT, PATIENT SITTER

Piedmont Newnan Hospital
04.2014 - 12.2017

PHLEBOTOMIST, MEDICAL ASSISTANT

Murray Medical and Wellness Center
07.2013 - 11.2013

CERTIFIED NURSING ASSISTANT

Universal Healthcare
07.2013 - 09.2013

CERTIFIED NURSING ASSISTANT

Southeast Healthcare
07.2013 - 09.2013

VOLUNTEER

PHLEBOTOMIST, Rapha Clinic Temple
06.2013 - 03.2014

CERTIFIED NURSING ASSISTANT

The Oaks of Carrolton
01.2013 - 03.2013

Private Residence

Hospice
01.2012 - 01.2013

Certified Phlebotomy Technician - Phlebotomy

Village Samaritan Training Institute

High School Diploma -

Towers High School

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MECHELLE R. LENON