Charles Loveless
Fresno,CA
Summary
Accomplished professional with a proven track record at CARDINAL HEALTH, excelling in compliance & regulatory standards and process optimization. Proficient in claims analysis & auditing, and highly experienced in training & development, I improved team performance by 20% and maintained a flawless delivery record. Adept at managing priorities and fostering customer satisfaction.
Overview
16
16
years of professional experience
Work History
Lead Associate, Pharmacy Services and Delivery
CARDINAL HEALTH
Fresno, USA
11.2018 - Current
- Coordinated logistics and operations for the safe, timely, and accurate delivery of radioactive pharmaceuticals to healthcare facilities, ensuring compliance with stringent regulatory standards and maintaining a flawless 100% on-time delivery record
- Dispatched and assigned routes to drivers, ensuring optimal delivery schedules, real-time route adjustments, and effective communication to meet customer deadlines and minimize delays
- Trained and mentored new team members in critical areas, including safety protocols, regulatory compliance, and route efficiency, through hands-on guidance and structured onboarding programs
- This comprehensive approach improved team performance by 20%, reduced operational errors, and enhanced delivery accuracy and customer satisfaction overall
- Conducted detailed quality assurance checks on pharmaceutical shipments, ensuring strict adherence to regulatory standards
Driver
UNITED STATES POSTAL SERVICE
Corona, USA
06.2011 - 10.2014
- Oversaw logistical operations for mail delivery and retrieval, achieving consistent accuracy and efficiency
- Performed maintenance and troubleshooting of facility systems, including basic electrical and mechanical repairs
- Maintained safety and operational standards by conducting regular inspections and adhering to compliance protocols
- Coordinated facility upkeep by monitoring supply inventory and ordering replacements to support uninterrupted operations
- Collaborated with supervisors to identify and address operational inefficiencies, improving workflow and service delivery
Tax Examiner
INTERNAL REVENUE SERVICE
Fresno, USA
01.2009 - 11.2011
- Responded to inquiries and provided clear explanations to resolve issues related to claims, account adjustments, and documentation discrepancies
- Analyzed and resolved complex claims processing issues, ensuring accuracy and compliance with policies and regulatory requirements
- Adjusted participant accounts and ensured proper benefits coordination between primary and secondary insurance providers
- Prepared and issued manual adjustments or reimbursements while maintaining detailed and accurate financial records
- Conducted credit and financial reconciliations to resolve discrepancies and maintain account accuracy
- Calculated financial estimates, adjustments, and reimbursements using standardized rates and fee schedules
- Reconciled and balanced claims data, ensuring alignment with financial estimates and organizational standards
- Determined reimbursement eligibility based on contractual agreements, pre-authorizations, and policy guidelines
Education
Computer Information Technology Certification - Cyber Technician Specialist
FRESNO CITY COLLEGE
Fresno, CA07.2024
Skills
- Claims Analysis & Auditing
- Compliance & Regulatory Standards
- Data Validation & Reporting
- Technical Troubleshooting
- Microsoft Excel
- Training & Development
- Process Optimization & Problem Solving
- Time Management and Deadlines
- Managing Multiple Priorities and Task Prioritization
- Customer Service and Public Relations
Timeline
Lead Associate, Pharmacy Services and Delivery
CARDINAL HEALTH
11.2018 - Current
Driver
UNITED STATES POSTAL SERVICE
06.2011 - 10.2014
Tax Examiner
INTERNAL REVENUE SERVICE
01.2009 - 11.2011
Computer Information Technology Certification - Cyber Technician Specialist
FRESNO CITY COLLEGE
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