Duetta Langevin

• Manage and directs all insurance programs, chair Health and Safety Committee, support and advise the Vice President of Administrative Services regarding legal matters associated with the college
• Direct and manage Workers Compensation program by implementing loss control measures.
• Partners with insurance carriers on Property and Casualty losses.
• Reviews and approve insurance, indemnification and hold harmless language in contracts and facility use agreements.
• Manage and implement regulatory and compliance programs set for by the state and OSHA.
• Develop and implement standard operating procedures to ensure compliance.
• Assists HR with ADA accommodations.
• Partners with Public Safety on emergency preparedness programs.
• Direct and manage our own internal Ergonomics program.
• Streamlined risk reporting processes, ensuring effective communication of critical information to stakeholders.
• Reduced financial risks by implementing comprehensive risk management strategies.
• Encouraged innovation among team members by promoting open dialogue about new ideas for enhancing risk management capabilities.
• Drove process improvements that increased efficiency across all aspects of risk management, resulting in time and cost savings for the organization.
• Developed training programs for staff on risk management concepts and best practices, enhancing overall organizational awareness and competence in this area.
• Ensured regulatory compliance by staying abreast of industry changes and adjusting internal controls accordingly.
• Managed relationships with external partners such as insurers, brokers, auditors, regulators, ensuring alignment with corporate objectives in managing risks effectively.
• Developed and executed risk mitigation plans to protect company assets from potential threats.
• Collaborated with cross-functional teams to identify potential risks and develop appropriate responses.
• Instituted cost-saving measures by identifying inefficiencies within existing risk management systems.
• Established strong lines of communication between departments to promote collaboration in addressing shared challenges.

• Managed all risks and safety programs for the city, reporting to the Vice President of HR and the City Controller.
• Partnered with the city attorney to review contracts and general liability matters and exposures for the city.
• Managed all Workers Compensation and Property losses for the city developing action plans to mitigate loss, developing a return to work program and partnering with insurance carriers to address exposures identified.
• Quarterly risk report our to the City Manager.
• Developed and implemented Safety Slogan program for our Public Works division.
• Conducted thorough analysis of historical data, helping identify patterns and trends in potential risks.
• Conducted regular audits of existing policies and procedures, ensuring their continued effectiveness in addressing organizational goals related to mitigating risks.
• Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
• Developed strong relationships with internal stakeholders, promoting a culture of risk awareness and accountability.

• Administer California Workers’ Compensation Claims for the flow Division
• Maintained strong relationships with policyholders, and colleagues by consistently demonstrating professionalism, empathy, and effective communication skills.
• Ensured compliance with state regulations and company policies through diligent review of all claim-related materials.
• Contributed to team success by participating in regular training sessions, sharing best practices, and mentoring new adjusters.
• Collaborated with medical professionals to review injury claims, ensuring proper treatment plans are in place and accurately calculating compensation based on severity and long-term impact.
• Leveraged strong negotiation skills to resolve claim disputes, resulting in favorable settlements for both the company and policyholders.
• Increased overall productivity by managing a large caseload while maintaining strict attention to detail and accuracy in documentation.
• Conducted accident investigation analyze subrogation potential
• Litigation management of complex files, strategizing with legal counsel on how to move the claim to resolution.
• Partnered with the employers to return the employees to work. Provide solutions regarding ergonomics and reporting requirements.
  Assignment of nurse case managers when necessary and partner with defense counsel for successful resolution.

• Management of Southern California Regional Service team in the Property and Casualty Department, consisting of Account Managers, Risk Analysts and Account Coordinators.
• Keenan the 17th largest Third Party Broker/Administrator in the United States. My book of business consisted of 75 School Districts and Colleges in the Southern California region.
• My division served as risk consultants assisting our book of business management and assessments their risk programs.
• Our division partnered with other departments like Loss Control, Operations and Claims Management teams to provide a holistic approach for our clients.
  Our division facilitated renewals, obtaining quotes for insurance, review of insurance programs to best fit the client’s needs.
• Provided analysis on deductible plans, self and fully insured programs.
• Our team managed certificates of insurance, coverage questions, workers’ compensation rules and regulations.
• Provided analysis on loss trends in General Liability, Property and Workers’ Compensation, developed action plans to reduce losses
• As an Integral part of the Property and Casualty service team we established protocols for claims management, client training on accident investigations.
• We developed and facilitated client symposiums to educate our clients on the upcoming legislation changes and the cost analysis associated with those changes.
• Our team conducted training on OSHA Regulations, safety program training, reporting requirements and implementation on SDS online data system.
• We ensured and fostered communication between all internal departments and our clients to achieve our client needs and expectations.

Risk Analyst – School District Liaison May 2004 – July 2009

• Management of assigned book of business consisting of twenty-three School District clients and their Property Casualty risk programs
• Managed and developed Risk Strategic plans based upon client’s needs.
• Worked independently with client’s personnel to complete the action plan items.
• Analyzed client’s Human Resource policies and procedures to ensure the clients’ are in compliance with the federal, state and local rules and regulations.
• Partnered with internal departments to provide loss prevention training identify risk exposures and customize solutions for each individual client.
• Worked closely with the claims Department to resolve any client issues, address loss trending and propose solutions.
• Ensure that clients were educated on regulatory compliance standards.

Workers Compensation Claims Supervisor -

School District Division- Workers Compensation January 2001 – May 2004

• Supervised claims staff of 6 individuals to ensure compliance within the rules and regulations according to State laws.
• Managed staff and individual clients to establish a plan of action that would ultimately lead to claim resolution.
• Conducted file reviews with clients.
• Performed internal case reviews for compliance, organizational goals and initiatives.
• Management of employees, personnel actions, and performance reviews.
• Established and conducted client and employee trainings.
• Developed and implemented workflow processes for better efficiency and productivity.

Workers Compensation Sr. Claims Examiner July 2000 – January 2001
• Management of assigned client’s workers compensation claims handled from cradle to grave.
• Partner with Risk Analyst to develop a plan best suited to assist getting their employees back to their pre-injury status.
• Directed injured employees through the workers compensation process.
• Provided medical case management, while partnering with physicians and nurses to get the injured employees back to work.
• Ensured compliance of timely and proper notices to all parties; managed litigated claims, negotiating settlements, verifying Medicare set aside issues and presented claim reviews to assigned clients.

• Management of assigned client’s workers compensation claims handled from cradle to grave.
• Partner with assigned clients to develop a plan best suited to assist getting their employees back to their pre-injury status.
• Directed injured employees through the workers compensation process.
• Provided medical case management, while partnering with physicians and nurses to get the injured employees back to work.
• Ensured compliance of timely and proper notices to all parties; managed litigated claims, negotiating settlements, verifying Medicare set aside issues and presented claim reviews to assigned clients.

• Management of assigned client’s workers compensation claims handled from cradle to grave.
• Partner with Risk Analyst to develop a plan best suited to assist getting their employees back to their pre-injury status.
• Directed injured employees through the workers compensation process.
• Provided medical case management, while partnering with physicians and nurses to get the injured employees back to work.
• Ensured compliance of timely and proper notices to all parties; managed litigated claims, negotiating settlements, verifying Medicare set aside issues and presented claim reviews to assigned clients.

• Intake and set up of Property and automobile losses
• Management of property and auto claims under $10,000
• Facilitate general questions to policy holders
• Facilitate coverage questions for policy holders
• Finalize property and auto claims
• Met 100% closing ratio on a monthly basis