Taneisha King
St. Louis,MO
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Paralegal
The Law Office Of Tracy A Brown
03.2018 - Current
- Intake- initial consultation with clients.
- Record keeping/Entry
- Collection-Gathering fees & required documents.
- Preparation- Complete court forms through Best Case.
- Signing-Verify information with clients, explained procedures and remaining requirements.
- Filing
- Post filing services-sending Trustee required documents, sending petition court hearing dates.
- Prepare file for attorney court appearance.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Streamlined communication between clients and legal staff by managing client inquiries promptly and professionally.
- Improved document organization by implementing a comprehensive file management system for easy access to essential case materials.
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Boosted office productivity by maintaining an accurate calendar of appointments, deadlines, and court appearances.
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
- Conferred with clients and other involved parties to gather and track case information.
Receptionist
Sante Fitness
10.2016 - 03.2018
- Opening fitness center M-F at 5:30 am, greet members and hotel guest, selling and renewing gym membership contracts, maintaining fitness center.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
Help Desk Representative
Rose Internationals
09.2014 - 01.2015
- Providing assistance to information/answers for Verizon reps
- Assisting in placing orders.
Guest Service Representative
Cricket Communications Corporate Center
10.2012 - 12.2013
- Selling phone, phone features and accessories for Cricket Communications.
Education
Some college - Medical Assistance
Sanford Brown College
02.2006
Skills
- Superb phone etiquette & grammer
- Front Desk
- Multi-line Phone Systems
- Legal Research
- Legal Drafting
- Adobe Acrobat
- Case Management
- Microsoft Outlook
- Personal Assistant Experience
- Time Matters Suite
- Electronic court filing
- Help Desk
- Guest Services
- QuickBooks
- Excel
- Excellent grammar as well as vocabulary
- Cash/credit handling
- Type: 60 wpm
- Attorney Support
- Proficient in MS Office
- Legal Jargon Knowledge
- Document Filing
- Database Research
- Records Management
- File and Records Management
- Research and Data Collection
- Project Management
- Document Preparation
Assessments
- Legal skills, Familiar, 02/01/22, Supporting legal procedures, preparing documents, doing research, and collecting client information in a legal setting
- Written communication, Proficient, 02/01/22, Best practices for writing, including grammar, style, clarity, and brevity
Certification
- CLE Training
Timeline
Paralegal
The Law Office Of Tracy A Brown
03.2018 - Current
Receptionist
Sante Fitness
10.2016 - 03.2018
Help Desk Representative
Rose Internationals
09.2014 - 01.2015
Guest Service Representative
Cricket Communications Corporate Center
10.2012 - 12.2013
Some college - Medical Assistance
Sanford Brown College
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