Cristina Swenson

• Provided Tier 1 and Tier 2 support for hardware, software, and networking issues for a timely resolution.
• Leveraged Cisco ISE to prioritize incidents and work orders to meet SLA requirements
• Used remote tools such as RDP, MSRA, and Quick Assist to diagnose and resolve problems.
• Worked in Active Directory to reset accounts, manage user permissions, enable or disable devices, and add users to necessary groups.
• Created and managed custom scripts to automate and streamline software deployment
• Maintained and created documentation for internal tools and common incidents..
• Utilized tools including Command Prompt, Device Manager, Event Viewer, and Windows services to identify and resolve issues.
• Worked and served as primary support with a small team to oversee and develop a workaround for Control-M V10 for continued use during the company's Windows 11 migration.

• Troubleshoot software, hardware, bugs, and network related problems.
• Provided Tier 1 remote support using Bomgar for various clients
• Maintained detailed documentation and tracked issue resolution to ensure timely and effective support
• Collaborated with other support teams to ensure quick resolution of technical problems.
• Used tools such as Zendesk, Salesforce, WAM, and seismic to assist customers over the phone and over email.

• Developed and maintained backend features using Java, Spring Boot, and RESTful services. Includes a Fee Percentage controller that calculates user discounts based on their referral count.
• Implemented TypeScript and Angular Components for our Withdrawal and Deposit pages, following Figma designs.
• Collaborated with a team of developers and designers to deliver secure and scalable financial features within a fast-paced startup environment.
• Managed and maintained the Google Developer Console.

• Developed the Cast Member home and admin panel for a theater web application using C# and ASP.NET. Allowed verified users to add, edit, and delete cast members and their information. Cast members are auto sorted based on what play/musical they are in.
• Built a TCG(Trading Card Game) shop search engine using Python and Django, integrating a third-party JSON API to enable advanced sorting
• Styled responsive front-end components based on Figma prototypes.
• Participated in an Agile Development process, contributing to sprint planning and daily stand-ups while using Azure DevOps for project and ticket tracking.

course work at the University Of Utah.