CHANG YEON HONG

• Collaborated with project managers to select ambitious, but realistic coding milestones
• Designed reusable and reliable code for use within distributed cloud environments.
• Translated verbal customer requirements into written use cases and testable development stories.
• Used update set to change and apply configuration from development to production.
• Used transform map feature to map customer data to ServiceNow platform.
• Created custom fields with scripting to comply with customer's request.

• Manage and remotely troubleshoot desktops and laptops both MacOS and Windows.

• Install and support departmental printers on the network and configure them to print servers.

• Manage and configure user mailboxes and mailbox policies using Exchange Admin Center.

• Deploy and manage devices with JAMF and SCCM.

• Manage user accounts and applications with Office 365 Admin Center. • Assist clients using Amazon Connect, ServiceNow, and Confluence

• Install and configure customer-requested applications on clients’ environments

• Managed and remotely troubleshot over 200 customers’ virtual machines and Windows servers using SolarWinds RMM and VMware vSphere
• Maintained and troubleshot network and printing devices using PRTG Network Monitor and Windows servers
• Managed and configured user mailboxes and mailbox policies using Exchange Admin Center and Mimecast
• Conducted management and licensing of Office 365 products through Microsoft Partner Portal

• Imaged, encrypted, and deployed over 300 desktops and laptops via PXE best practices, and ensuring compliance with corporate enterprise security requirements
• Created user accounts and disabled them through Active Directory and granted access for the users on Windows and
• Inux environment
• Install Global Protect Software VPN for corporate laptops and personal laptops for users to secure remote network connections per corporate security requirements
• Help Korean guests with language barriers by translating and by contacting Korean dispatchers