Summary
Overview
Work History
Education
Skills
Timeline
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Steven Nosack

Steven Nosack

Poughkeepsie,NY

Summary

Accomplished operations and case management professional with a proven ability to turn complex challenges into organized, actionable solutions. Experienced in guiding individuals toward stability through structured planning, resource coordination, and strong community partnerships. Known for exceptional leadership, accountability, and results under pressure. Brings a strategic mindset, sharp attention to detail, and a commitment to excellence that consistently elevates team performance and client outcomes.

Overview

14
14
years of professional experience

Work History

Case Manager

Community Housing Innovations Inc.
06.2025 - Current
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Established and maintained relationships with key stakeholders.

Driver

Community Housing Innovations Inc.
03.2025 - 06.2025
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Delivered goods and products to customer on time and in excellent condition.
  • Transported residents safely to appointments, employment interviews, and essential services in accordance with agency schedules and client needs.
  • Collaborated with case managers and supervisors to ensure clients’ timely attendance at medical, employment, and housing-related appointments.

City Carrier Assistant

US Post Office
04.2024 - 03.2025
  • Engaged customers with pleasant demeanor and offered to help with mail-related issues.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Planned and cased mail in sequence of delivery for designated route.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Collected mail from letter boxes on specific route both on foot and by vehicle.
  • Explained mail regulations, policies or procedures to postal customers.

Connectivity Expert

Assurance Wireless
02.2023 - 04.2024
  • Provided community outreach and assisted low-income individuals in obtaining wireless service.
  • Educated clients on device setup and service use.
  • Processed applications in compliance with Lifeline program regulations.
  • Networked with community organizations, shelters, and agencies serving low-income individuals to organize outreach events providing free mobile phones and wireless service.
  • Built relationships with local nonprofits and social service providers to expand program reach and increase enrollment opportunities for underserved populations.
  • Represented Assurance Wireless at community fairs and public events, promoting digital inclusion and ensuring eligible individuals gained access to vital communication resources.

Operations Manager

Montana Brand Produce
05.2011 - 07.2021
  • Supervised daily operations for a regional trucking and produce distribution company, ensuring on-time deliveries and optimized logistics.
  • Managed a team of drivers and maintenance personnel, providing training, scheduling, and performance oversight to maintain safety and efficiency.
  • Streamlined routing and dispatch systems, reducing delivery times and operational costs while improving service reliability.
  • Oversaw fleet maintenance, DOT compliance, and vehicle inspections to ensure regulatory adherence and operational safety.
  • Analyzed operational data and financial metrics to forecast needs, control expenses, and identify cost-saving opportunities.

Education

Bachelor of Arts - Business Administration

Jones International University
CO

Skills

  • Case Management & Client Advocacy
  • Housing Placement & Transitional Support
  • Community Outreach & Partnership Building
  • Crisis Intervention & Conflict Resolution
  • Program Coordination & Compliance
  • Documentation & Reporting Accuracy
  • Data Entry & Case Tracking Systems
  • Scheduling & Time Management
  • Policy Implementation & Safety Procedures
  • Interagency Communication
  • Staff Supervision & Training
  • Performance Evaluation & Coaching
  • Strategic Planning & Process Improvement
  • Team Collaboration & Communication
  • Problem Solving & Decision Making
  • Budgeting & Cost Management
  • Financial Analysis & Forecasting
  • Procurement & Vendor Relations
  • Resource Allocation & Expense Control
  • Microsoft Office Suite (Word, Excel, Outlook)
  • Google Workspace & Shared Drive Tools
  • Client Management Software (Case Notes, HMIS)
  • GPS & Route Optimization Tools
  • Basic Network & Device Troubleshooting

Timeline

Case Manager

Community Housing Innovations Inc.
06.2025 - Current

Driver

Community Housing Innovations Inc.
03.2025 - 06.2025

City Carrier Assistant

US Post Office
04.2024 - 03.2025

Connectivity Expert

Assurance Wireless
02.2023 - 04.2024

Operations Manager

Montana Brand Produce
05.2011 - 07.2021

Bachelor of Arts - Business Administration

Jones International University

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Steven Nosack