Zachary Decker
Santa Monica,CA
Summary
Dynamic property management professional with a proven track record of creating customer-centric environments and driving operational excellence. Adept at leading teams to achieve leasing goals and exceed performance metrics while fostering a culture of continuous learning and employee engagement. Strong financial acumen combined with exceptional leadership and communication skills. Committed to upholding company standards and building collaborative relationships to drive business growth and enhance resident satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Community Manager
Douglas Emmett
05.2019 - Current
- Established and fostered a customer service-oriented culture among residents, prospects, vendors, and team members, ensuring timely resolution of concerns and proactive engagement at all touchpoints.
- Provided leadership to onsite team, setting clear goals and expectations, and ensuring their achievement through effective coaching and support.
- Spearheaded training, onboarding, and continuous development initiatives for all team members, emphasizing employee engagement and retention strategies.
- Managed property finances, meticulously tracking budget variances, identifying revenue-generating opportunities, and contributing to budget planning and forecasting.
- Developed and executed comprehensive community strategies to enhance resident satisfaction and optimize operational efficiency.
- Directed all aspects of property operations, including leasing, maintenance, and resident services, ensuring adherence to Douglas Emmett standards.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
Director
McClinton Home Finishes
05.2016 - 03.2019
- Worked closely with organizational leadership to guide operational strategy.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted with sales and marketing strategies to foster achievement of revenue goals.
- Evaluated company documentation to verify alignment with regulatory requirements.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Owner
ZELDA'S Property Management Services
02.2013 - 03.2019
- Established and grew a successful property management company, specializing in delivering exceptional customer service and maximizing property performance.
- Developed and implemented tailored property management strategies to meet the unique needs of each client and property, resulting in high client satisfaction and retention rates.
- Maintained a strong focus on financial performance, consistently meeting or exceeding revenue and profitability targets.
- Excelled in client relationship management, consistently exceeding expectations and earning repeat business through personalized service and proactive communication.
Education
BBA - Business Administration
University of Oregon
Eugene, OR06.2013
Skills
- Operations Management
- Financial Management
- Performance Metrics
- Leadership
- Team Development
- Customer Service
- Communication
- Leasing Expertise
Certification
- Licensed Real Estate Agent
Timeline
Community Manager
Douglas Emmett
05.2019 - Current
Director
McClinton Home Finishes
05.2016 - 03.2019
Owner
ZELDA'S Property Management Services
02.2013 - 03.2019
BBA - Business Administration
University of Oregon
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