Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Elizabeth Gonzalez

Summary

Experienced Customer Service Specialist with a proven track record of delivering exceptional service and resolving customer inquiries in a timely and professional manner. Skilled in communication, problem-solving, and conflict resolution, with a strong focus on building positive relationships and ensuring customer satisfaction. Seeking to leverage my expertise in serving customers to contribute to the success of a dynamic organization.

Overview

6
6
years of professional experience

Work History

Florist Manager

BigY Grocery Store
01.2024 - Current
  • Monitored special orders to promote timely deliveries of floral displays, bouquets, and decorative items.
  • Inventoried plants and flower care supplies and ordered more.
  • Trained employees on customer order-taking and basic floral arranging.
  • Decreased shrink through close monitoring of the department.
  • Creating arrangements, bouquets, and displays for customers.
  • Greeting customers, answering questions, and resolving issues.
  • Selling flowers, arrangements, and related products.
  • Handling payments, keeping accounts, and promoting the business.
  • Setting up displays for events, businesses, or in the shop.
  • Purchasing and caring for flowers, greenery, and other foliage.

Costumer Service Specialist & Cashier

Big Y
05.2023 - Current
  • Managed customer inquiries and complaints via phone, email, and chat, maintaining a high level of professionalism and empathy
  • Resolved billing issues and processed refunds, ensuring customer satisfaction and retention
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues to ensure customer satisfaction
  • Processed cash and credit card transactions efficiently, ensuring accuracy in balancing cash drawers at the end of each shift
  • Demonstrated strong communication skills, effectively upselling products and promoting store promotions to increase sales
  • Efficiently processed customer transactions with accuracy and attention to detail
  • Provided friendly and helpful customer service, ensuring a positive shopping experience
  • Count and balance cash register at the end of each shift, following proper procedures to reconcile discrepancies

Retail Merchandise Associate

Whole Foods Market
02.2022 - 06.2024
  • Collaborated with team members to ensure accurate inventory counts and restocked merchandise in a timely manner
  • Provided exceptional customer service by assisting shoppers with product inquiries, locating items, and processing transactions
  • Assisted in the merchandising of products according to company guidelines to maximize sales potential and enhance customer shopping experience
  • Monitor inventory levels and assist in restocking shelves to ensure products are readily available for customers
  • Follow company guidelines and standards for merchandising, pricing, and promotions to drive sales and meet targets
  • Demonstrated a strong attention to detail in ensuring product displays were visually appealing and in compliance with company standards

Cartering Manager

Hall's Market
09.2018 - 01.2022
  • Worked with chefs to plan menus according to client needs and budgets.
  • Handled catering scheduling, ordered food, and planned events.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Providing excellent customer service.
  • Ordering supplies.
  • Analyzing feedback from clients and staff.
  • Having a thorough understanding of food hygiene and safety regulations.
  • Determining requirements in ingredients and setting portions.
  • Manage stock and place orders as needed
  • Excellent organizational and time-management skills.
  • Ability to remain calm and make quick decisions under stressful circumstances
  • Flexibility to work during weekends and holidays.

Education

High School Diploma -

Juan Pablo II
Quito-Ecuador
04-2009

Skills

  • Attention to detail
  • Adaptability
  • Problem solving
  • Customer service
  • Multitasking
  • Professionalism
  • Responsible
  • Teamwork
  • Confidentiality and discretion
  • Creativity
  • Leadership

Languages

Spanish
Advanced (C1)
English
Advanced (C1)

Timeline

Florist Manager

BigY Grocery Store
01.2024 - Current

Costumer Service Specialist & Cashier

Big Y
05.2023 - Current

Retail Merchandise Associate

Whole Foods Market
02.2022 - 06.2024

Cartering Manager

Hall's Market
09.2018 - 01.2022

High School Diploma -

Juan Pablo II

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Elizabeth Gonzalez