Dejah Miller
Henderson,NV
Summary
Highly motivated and dedicated customer service professional with over 7 years of experience in providing exceptional support to clients. Proficient in handling a wide range of inquiries, resolving customer issues, and ensuring customer satisfaction. Skilled in effective communication, problem-solving, and building rapport with clients. Proven ability to work efficiently in fast-paced environments while maintaining a positive attitude. Seeking to leverage my expertise to contribute to the success of Benefits Verification Representative .
To obtain an occupation to exemplify my extensive skills and knowledge that will carry me far in any career. Product Director offering experience collaborating with internal teams and leveraging strong understanding of clients to enhance user experiences and deliver superior service in many aspects. Gifted at leading new product development, executing projects and overseeing launches. Customer-focused when reviewing user feedback to drive improvements. Results-driven marketing leader born to build strategic, successful campaigns to drive profits, increase market share and cement industry dominance for demanding customers. Focused, performance-minded manager with proven skills in project management, team building, stakeholder relations and campaign optimization. Ready to offer 8 years of experience to new role dedicated to achieving exceptional results on tight timetables.
Overview
5
5
years of professional experience
Work History
Product Management Leader
Nike
Henderson, NV
09.2023 - Current
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Handled confidential documents in an organized fashion according to established protocol.
- Monitored progress on projects assigned by upper management.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Administrative Assistant
Nike
Kissimmee, FL
10.2019 - 09.2023
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- , resulting in improved automation of office operations.
- Composed, edited and typed complex memos and reports with job-related software.
- minutes.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
- Composed correspondence, reports and meeting notes.
- personnel.
- Performed opening and closing duties such as counting money in the register drawer.
Part time Athlete
Nike
01.2018
- Customer service in departments of apparel, footwear, and cash wrap
Education
Associate degree “health science's” at Saint Petersburg Community college in Florida -
Working on bachelor's in nursing at UNLV -
Skills
- Compassionate
- Team Player
- Great in communication
- Hard working
- Multitasking skills
- Customer service driven
- Self-Motivated
- Self Sufficient
- Reliable & open-mindedness
- Rigour & analytical mind
- Punctual
- Leadership Qualities
- Conflict/ Resolution
- Managerial Experience
- Administrative skills
- Responsibility with cash
- Knowledge of fashion and some luxury product
- Always positive & having and giving positive impact
- Customer Needs Assessment
- Go-to-Market Strategies
- Salesforce
- Strategic Planning and Alignment
- Team Recruiting and Hiring
- Relationship Building
- Training and Onboarding
- Detail-Oriented
- Complex Problem Solving
- Product Promotion
- Strategic Marketing
- Service Promotion
- Product Development
- Social Media Strategy
- Product Lifecycle Management
Leadership
- Problem solving capabilities.
- Communicate efficiently in team settings.
- A passion for customer service, though love is higher for animals.
- Client service skills that gain and show personal satisfaction from delivering great service.
Affiliations
- Volunteered at many boys and girls clubs
- Arnold palmers hospital volunteer work
- Give kids the would
- Seaworld behind the scenes help
Timeline
Product Management Leader
Nike
09.2023 - Current
Administrative Assistant
Nike
10.2019 - 09.2023
Part time Athlete
Nike
01.2018