Jayde Santiago
Tampa,FL
Summary
Proven to excel in fast-paced environments, I leveraged strong multitasking and exceptional customer service skills at Carrabba’s to enhance guest satisfaction and streamline operations. Skilled in POS operations and maintaining cleanliness standards, my focus on quality control and guest engagement consistently improved service delivery and operational efficiency.
Overview
3
3
years of professional experience
Work History
Server
Carrabba’s
11.2022 - 07.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
House Keeper
MGM Springfield
04.2021 - 11.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
Education
Business
Paulo Freire Social Justice Charter School
Holyoke, MA06.2022
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Menu Memorization
- Safe Food Handling
- Cleanliness standards
- Hospitality service expertise
- Professional Appearance
- Quality Control
- Point of sale operation
- Attention to Detail
- Organizational Skills
- Cleaning and sanitizing
Languages
Spanish
Native or Bilingual
Timeline
Server
Carrabba’s
11.2022 - 07.2024
House Keeper
MGM Springfield
04.2021 - 11.2022
Business
Paulo Freire Social Justice Charter School