Summary
Overview
Work History
Education
Skills
Certification
Business Skills
Awards
Timeline
Generic

Lisa Kuzman

Rapid City,SD

Summary

Experienced independently licensed clinical social worker adept at addressing mental health challenges and facilitating client growth. Collaborative in approach and dedicated to achieving meaningful results. Reliable team player with strong conflict resolution skills and adaptability, ensuring client-centric care. Proactive and goal-oriented professional excelling in time management and problem-solving. Known for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Tele-Therapist

Amwell
11.2024 - Current
  • Provide assessment, diagnosis, and treatment using evidenced based therapeutic techniques to provide tele-therapy and crisis intervention as needed as a 1099 employee.
  • Built strong rapport with clients, fostering trust and open communication for effective therapy sessions.
  • Maintained detailed case notes and documentation, ensuring effective tracking of progress and continuity of care across providers.
  • Enhanced client well-being through personalized treatment plans tailored to individual needs and goals.

Private Practice Therapist

What the HEAL
11.2024 - Current
  • Provided virtual and in person grief counseling and tele-therapy for residents of Iowa and South Dakota.
  • Offered flexible appointment options to accommodate clients'' schedules, improving accessibility to therapeutic services.
  • Established rapport with clients, fostering an environment of trust and open communication to facilitate effective therapy sessions.
  • Provided care that is HIPPA compliant, inclusive, trauma informed and diversity, equity and inclusion approach to care.
  • What the HEAL is a secondary DBA under the Lisa Kuzman Coaching LLC business umbrella.
  • Website: https://whattheheal.me

Medical Social Worker

Monument Health Home + Hospice
07.2023 - 03.2025
  • Improved patient outcomes by conducting comprehensive psychosocial assessments and developing individualized care plans.
  • Maintained detailed documentation of client progress, adhering to strict confidentiality guidelines in compliance with HIPAA regulations.
  • Provided emotional support to patients and families during critical health situations, promoting coping mechanisms and resilience.
  • Customized intervention strategies to meet unique cultural and personal needs of patients.
  • Offered crisis intervention services to address urgent concerns related to mental health, substance abuse, or domestic violence issues.
  • Connected patients with community resources, ensuring access to essential services such as housing, healthcare, and financial assistance.
  • Enhanced interdisciplinary team collaboration for optimal patient care through regular case conferences and communication.
  • Supported ethical decision-making processes among healthcare teams by providing guidance on complex cases involving end-of-life care or medical ethics dilemmas.
  • Increased patient satisfaction ratings through consistent delivery of empathetic, comprehensive social work services tailored to individual needs.
  • Promoted effective communication between patients, families, and medical staff through skilled mediation techniques during challenging conversations.
  • Provided grief counseling to help patients and surviving family members navigate grief and loss.
  • Educated patients on available treatment options and assisted in informed decision-making regarding their healthcare plan.
  • Strengthened relationships between the hospital and community partners by serving as a liaison on joint initiatives to improve patient care.
  • Facilitated support groups for patients and families dealing with chronic illness or grief, fostering mutual understanding and connection.
  • Contributed to program development by identifying gaps in service provision and proposing new initiatives based on emerging best practices in medical social work.
  • Led interdisciplinary team meetings to discuss patient care plans, ensuring cohesive approach to patient wellness.
  • Facilitated the social work team meetings using data to drive metrics and meet system wide goals.

Owner and CEO

Lisa Kuzman Coaching LLC
06.2016 - Current
  • Established foundational processes for business operations.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
  • Services include; Trauma informed business and leadership coaching, trauma education, business consultation, corporate strategy for trauma informed care, retreat facilitation, and speaking.
  • Created the READY Trauma Certification Program for Leaders - a 9 month DEI informed program approved by the International Coaches Federation to provide 40 hours of CCE for ICF credentialed coaches.
  • Established the New Wave Leadership Coalition - Membership program offering on demand case consultation, education and virtual retreats for leaders, middle management, healthcare providers, and coaches.
  • Website: https://lisakuzman.com

Community Residential Care SW

VA Medical Center
08.2014 - 06.2016
  • Self-motivated, with a strong sense of personal responsibility ensuring timely assessment, intervention and treatment for veterans across the Salt Lake City valley and surrounding communities.
  • Maintained high standards of professionalism and ethical conduct in all aspects of case management practice to promote the best possible outcomes for clients.
  • Provided case management within an interdisciplinary care team for veterans who resided in the VA's assisted living level of care housing program.
  • Bi-monthly in home and in person assessment of veterans and their VA appointed caregivers to manage their care plan, provide counseling, support, assessment, and crisis intervention.
  • Ensured seamless transitions between care settings by collaborating closely with hospital discharge planners, social workers, therapists, physicians, insurance companies among others involved in the continuum of care.
  • Supervised, mentored and completed assessments for MSW students.

Inpatient Psychiatry SW

VA Medical Center
08.2013 - 08.2014
  • Acted as an interdisciplinary team member who met the needs of veterans in an acute mental health crisis.
  • Job duties included initial assessment, crisis intervention, discharge planning, and emotional support for veterans, families, and staff members.
  • Provided coverage for multiple support groups.
  • Established and chaired the sexual harassment committee on the Inpatient Psychiatry Unit by establishing policies, procedures, creating an educational brochure, and serving as the point person for staff/patients to debrief after an incident.
  • Member of the Recovery Model and Strategic Planning committees.

Inpatient Medicine SW

VA Medical Center
11.2010 - 06.2013
  • Interdisciplinary team member on inpatient medicine providing assessment, intervention, coordination of care, and discharge planning.
  • Provided emotional support, conflict resolution and crisis management with patients, families, and staff.
  • Collateral duty in addition to primary role: Visual Impairment Services Team Coordinator. Core duties included: Lifetime case management for visually impaired veterans and their service animals, program development and implementation, coordination across multiple disciplines and departments to establish, maintain and educate the medical center(s) about the program services and its needs. Acted as the liaison between the Iowa City VA Medical Center and the National Blind Rehab Service for the Veterans Health Care Administration.
  • Served as the Integrated Ethics Program Consultation Coordinator, Code Stroke Program Committee, Cost Containment Work Group, Patient Flow Coordination Collaborative Team, Paralympics Sports Program Committee, National Disabled Veterans TEE Tournament committee member.
  • Volunteered to provide two weeks of coverage at the National Call Center for Homeless Veterans in Canandaigua, New York.

Social Worker

Oaknoll Retirement Residence
05.2007 - 11.2010
  • Provided education, support, assessment, and care planning within a continuum of care retirement community.
  • I followed 150 people across three levels of care; Independent, Assisted Living, and Nursing Home.
  • I was responsible for ensuring that resident care plans followed the state of Iowa's code and were documented correctly.
  • I facilitated every element of a resident's transition from one level of care to another.
  • Provided support to residents, families, and staff.
  • Maintained relationships with community organizations.
  • Social Work Department Strategic Planning
  • Companion Program Supervisor; including hiring, training, firing, annual review, and raise allocation for 7 staff members.
  • Bereavement Support Program development and implementation.
  • Member of the Leadership Team and trainer for the CREATE Team, which provided training to new staff on culture, mission, and values.
  • Provided staff in-service and education which included program development and in-house training.
  • Mandatory Reporter Trainer for Dependent Adult Abuse through the Iowa Department of Elder Affairs.
  • Certified Dementia Practitioner and Trainer for the required 8-hour course through the National Council for Certified Dementia Practitioners.
  • Guest speaker for courses at the University of Iowa School of Social Work.
  • Provided supervision for University of Iowa School of Social Work students in the bachelor's, master's, and Ph.D. programs.

PRN Social Worker

Iowa City Hospice
05.2007 - 05.2009
  • Provided as-needed coverage for the full-time social work staff.
  • Completed information visits, admissions, bio-psycho-social assessments, routine social work visits, and crisis intervention as a part of the interdiciplinary care team.
  • Provided assessments, one-on-one grief counseling, program development, and support group facilitation for the bereavement program.

Education

Certification - Life Coaching

Wayfinder Training Program
Remote
01.2016

Master of Science - Social Work

University of Iowa School of Social Work
Iowa City, IA
01.2007

Bachelor of Arts - Psychology

University of Iowa
Iowa City, IA
01.2005

Skills

  • Mindfulness Based Cognitive Therapy
  • Cognitive Behavioral Therapy
  • Acceptance and Commitment Therapy
  • Grief, Loss and Trauma Informed Counseling
  • Strengths Based Approach
  • Cognitive Processing Therapy
  • Psychoeducation
  • Support Group facilitation
  • DSM-iV classification
  • Treatment planning
  • Crisis intervention
  • Tele-therapy
  • Relationship building
  • Multicultural competence
  • Client confidentiality
  • Electronic charting
  • Referral coordination
  • MSW student supervision
  • Active listening
  • Attention to detail
  • Problem-solving
  • Teamwork and collaboration
  • Excellent communication
  • Time management
  • Decision-making
  • Professionalism

Certification

  • Iowa - LISW - License #006892
  • South Dakota - CSW-PIP - License #6277

Business Skills

  • Online business development
  • Project management
  • Sales
  • Marketing
  • Copywriting
  • Visibility
  • Strategy
  • Speaking
  • Teaching
  • Facilitating
  • Partnership collaboration
  • Budgeting
  • Content creation
  • Website development
  • Creation and oversight of SOPs
  • Hiring and supervising virtual contractors
  • Podcasting
  • Virtual team collaboration
  • Self motivation
  • Self accountability
  • Administration and management
  • Adaptability and flexibility
  • Delegation

Awards

  • Monument Home Health + Hospice: Rising Star Award - 2023 & 2024
  • The Compass Center: Community Advocate of the Year Award - 2018

Timeline

Tele-Therapist

Amwell
11.2024 - Current

Private Practice Therapist

What the HEAL
11.2024 - Current

Medical Social Worker

Monument Health Home + Hospice
07.2023 - 03.2025

Owner and CEO

Lisa Kuzman Coaching LLC
06.2016 - Current

Community Residential Care SW

VA Medical Center
08.2014 - 06.2016

Inpatient Psychiatry SW

VA Medical Center
08.2013 - 08.2014

Inpatient Medicine SW

VA Medical Center
11.2010 - 06.2013

PRN Social Worker

Iowa City Hospice
05.2007 - 05.2009

Social Worker

Oaknoll Retirement Residence
05.2007 - 11.2010

Certification - Life Coaching

Wayfinder Training Program

Master of Science - Social Work

University of Iowa School of Social Work

Bachelor of Arts - Psychology

University of Iowa

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