Krystal Grado
Avondale
Summary
Hardworking Project Manager offering more than 7 years of leadership experience working with content teams. Successful at building and maintaining open communication between team members, clients and leadership. Quality-driven and proactive with advanced understanding of contract management, contractor oversight and construction administration.
Overview
7
7
years of professional experience
Work History
Contents Foreman/PM
Kowalski Construction
Phoenix, AZ
03.2021 - 04.2022
- Verified timekeeping records and handled any discrepancies with employees.
- Interacted with employees to demonstrate high standards and mitigate issues effectively.
- Trained new employees on ICAT and packing contents.
- Kept track of contents and their locations using ICAT.
- Prepared inventory list for homeowners and adjusters.
- Forklift certified.
- Prepared estimates by walking jobs.
- Prepared schedule for all employees.
- Ran pack outs, pack backs, content manipulation, structure cleans and final cleans.
- Established clear priorities and production quality standards.
- Handled issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
- Reviewed project details to specify correct materials and equipment for job sites.
- Managed team performance by training, mentoring, disciplining and motivating employees.
Claims Coordinator
Kowalski Construction
Phoenix, AZ
03.2020 - 03.2021
- Performed invoicing, billing and collecting using Quickbooks.
- Wrote estimates for WTR, HMR, ES and STR using Xactimate
- Sketched properties using Xactimate
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Contents Technician
Kowalski Construction
Phoenix, AZ
07.2018 - 03.2021
- Record a thorough inventory of all clients' restorable and non-restorable items
- Packing and unpacking of clients' property in a secure manner, with care to not damage property or structure.
- Understand and utilize DASH and ICAT
Contents Technician
ServiceMaster By ORC
Phoenix, AZ
03.2016 - 07.2018
- Record a thorough inventory of all clients' restorable and non-restorable items
- Packing and unpacking of clients' property in a secure manner, with care to not damage property or structure.
- Understand and utilize RESTORE
Education
Certification - Radiologic Practical Technicians
The Bryman School - Tempe
Tempe, AZ05.2011
High School Diploma -
Estrella Charter High School
Avondale, AZ05.2007
Skills
- Timelines and Milestones
- Managing Subcontractors
- Job Bidding
- Managing Multiple Projects
- Business Relationship Management
- Employee Training Oversight
- Computer proficiency
- Spanish Interpreting
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Contents Foreman/PM
Kowalski Construction
03.2021 - 04.2022
Claims Coordinator
Kowalski Construction
03.2020 - 03.2021
Contents Technician
Kowalski Construction
07.2018 - 03.2021
Contents Technician
ServiceMaster By ORC
03.2016 - 07.2018
Certification - Radiologic Practical Technicians
The Bryman School - Tempe
High School Diploma -
Estrella Charter High School
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