Skylar Chambers
Summary
My knowledge of the guidelines from all home investors, and my skills give me the ability to analyze and coordinate the servicing of homeowners needs whether third-party or in-house. I have the skills needed to ensure satisfaction by the consumer while improving business quality.
Overview
21
21
years of professional experience
Work History
Loss Mitt Coordinator Delinquency Coordinator II
Midland Mortgage, A Division of Midfirst Bank
07.2018 - 10.2023
- Analysis documents to collect initiating application completion
- Collecting information to validate documents received to complete tasks
- Gaining commitment to complete document tasks in a timely manner
- Initiating plans for curing delinquency
- Staying trained and up to date on the latest data security programs for mortgage systems
- Specialized w/ application processing for homeowners
- Working with the investors insource to provide programs to cure delinquency.
Hud National service center agent
Novad Management/Sutherland global, HUD National Service Center
12.2016 - 02.2018
- Determining if lenders were abiding HUD guidelines
- Explaining terms of FHA mortgage loans to borrowers
- Assisting Reverse Mortgage customers to make sure they have qualifying documentation submitted
- Assisting title agencies, as well as realtors and mortgage companies with getting correct payoff information for FHA mortgages
- Assisting with making sure that natural disaster victims get appropriate funds as appropriated by guidelines
- In charge of determining whether issues between borrowers and servicers should be escalated to a HUD specialist for review
- Responsible for staying up-to-date on mortgagee letters that were submitted to Servicers on a regular basis.
Call Center/ US Cellular Customer Care Rep
Xerox LLC
10.2010 - 10.2016
- Responsible for efficient and timely use of Microsoft outlook
- Responsible for adhering to Company handle time per call and meeting company goals for all metrics
- Responsible for meeting quality expectations aligned with company goals
- Responsible for being flexible for schedule changing depending on call forecasting and possible working overtime to assist with high call volumes
- Responsible for ensuring that customers’ I talk to are totally confident, and secure in the answers to their reasons for calling me
- Responsible for answering any tech/billing/WNP/ and all other cell phone or network related questions customers have related to their US
- Cellular service
- Responsible for knowing information about USCC phones and network service
- Responsible for Managing Conversation, to make sure that the specific needs of the customers are taken care of, but still able to address secondary Concerns or needs for the customer.
Lead Cashier
Pilot LLC Travel Centers
06.2007 - 10.2010
- Ensuring all customers are satisfied and pleased with their experience
- Supervising all diesel transactions to ensure that all are paid in full
- Producing timely and accurate reports which include: End of the Day Reports, Western Union Reports, Cat Scale Reports, Lottery Balance Reports and Deli Reports
- Schedule break times for other cashiers and ensure that they are taken within the time allotted.
Job Coach
Rescare
05.2006 - 05.2007
- Supervising and training up to 4 employees at one time
- Delegating responsibilities to each employee and documenting their success rate
- Filing bi-weekly expense reports
- Transporting employees to and from work
- Responsible for employees to have proper meds, and dietary needs
- Successfully completing training courses within the top five of my class which include: CPR, Certified Meds, and…
- Training employees within the area of customer service.
Sales Floor Associate
Wal-Mart
10.2002 - 04.2006
- Promoted with in 4 months from Cashier to Sales Floor Associate
- Successfully completing cashier training and customer service training courses
- Responsible for training new employees within my area in the aspects of customer service and stocking
- Producing inventory reports
- Assuring that my area was properly stocked and clean.
Education
Cybersecurity -
Oklahoma University Cybersecurity Bootcamp
01.2023
High School Diploma -
Yukon High School
01.2023
SNHU(Southern New Hampshire University)
07.2005
Oklahoma State University
Skills
- Microsoft Outlook - 10 plus years
- Microsoft excel - 10 plus years
- Microsoft word - 10 plus years
- 10 key- 10 plus years
- FHA Guideline Specialist
- Customer Service
- Professional Appearance
- Communicate Verbally
- Property Information
- Writing
- Resident Relations
- Critical Thinking Skills
- Written And Oral Communication
- Interpersonal Skills
- Strong Leadership
- Case Management
- Document Management
- Consulting
- Information Collection
- Database Management
- Data Entry
- Contract Management
- Resource Allocation
- Relationship Building
- Presenting Ideas and Plans
- Best Practices Implementation
- Process Improvement
- Writing Requirements
- Discretion and Confidentiality
- Point of Contact
- Regulatory Compliance
- Budget Planning
- Document Control
- Work Planning and Prioritization
- Data Retrieval Systems
Languages
English
Timeline
Loss Mitt Coordinator Delinquency Coordinator II
Midland Mortgage, A Division of Midfirst Bank
07.2018 - 10.2023
Hud National service center agent
Novad Management/Sutherland global, HUD National Service Center
12.2016 - 02.2018
Call Center/ US Cellular Customer Care Rep
Xerox LLC
10.2010 - 10.2016
Lead Cashier
Pilot LLC Travel Centers
06.2007 - 10.2010
Job Coach
Rescare
05.2006 - 05.2007
Sales Floor Associate
Wal-Mart
10.2002 - 04.2006
Cybersecurity -
Oklahoma University Cybersecurity Bootcamp
High School Diploma -
Yukon High School
SNHU(Southern New Hampshire University)
Oklahoma State University
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