Kelsey Mitschelen
South Bend,IN
Summary
Perceptive Loss Prevention professional with a history of meeting company goals utilizing consistent and organized practices. Highly-observant team player skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Retail leadership and advanced Wicklander-Zulawski course training have helped maintain the highest number of internal theft resolution cases company-wide for several consecutive months resulting in the largest initial vs admitted theft ratio. Bringing demonstrated history of successful intervention and merchandise recovery with only 4 years of upper-level experience so far.
Overview
6
6
years of professional experience
Work History
Multi-District Loss Prevention Manager
Kohls Department Store
Mishawaka, IN
09.2021 - Current
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
- Headed safety and loss prevention programs by guiding staff.
- Delivered training to all new executives and asset protection personnel, both one-on-one and in group settings.
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
- Evaluated exhibited behavior and age of suspected perpetrators to calculate appropriate response to suspected theft attempts, erring on side of caution to mitigate liability risk.
- Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
- Supported audits, shortage control initiatives, apprehensions and disposition by preparing and reviewing associated paperwork.
Multi-Store Loss Prevention Supervisor
Kohls Department Store
South Bend, IN
08.2018 - 09.2021
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible and directing shoppers to safety.
- Supervised surveillance, detection and criminal processing related to theft and criminal cases.
- Landed positions of increasing responsibility based on expertise in loss prevention methods and store operations.
- Evaluated exhibited behavior and age of suspected perpetrators to calculate appropriate response to suspected theft attempts, erring on side of caution to mitigate liability risk.
- Collaborated with law enforcement in investigating and solving theft and fraud cases.
- Supported audits, shortage control initiatives, apprehensions and disposition by preparing and reviewing associated paperwork.
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Oversaw received and outbound shipments through inventories and audits and complied with company shipment procedures.
Retail Store Manager
Sears Department Store
Michigan City, IN
05.2018 - 08.2018
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Optimized store displays and appearance via strategic merchandising.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Resolved customer service issues promptly.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Fine Jewelry Team Lead
Sears Department Store
Michigan City, IN
06.2016 - 05.2018
- Completed store opening and closing procedures as per company guidelines.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Promoted business' development by building and maintaining relationships with new clients.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Motivated employees to success and pointed out areas of improvement, which bolstered efficiency rates by 35%.
Education
Bachelor of Arts - English And Business Wgritin
Valparaiso University
Valparaiso, IN05.2015
Skills
- Self-motivated professional
- Excellent work ethic
- Responsible
- Decision Making
- Good listening skills
- Flexible & Adaptable
- Collaboration
- Microsoft Office
- Self-Motivated
Accomplishments
Timeline
Multi-District Loss Prevention Manager
Kohls Department Store
09.2021 - Current
Multi-Store Loss Prevention Supervisor
Kohls Department Store
08.2018 - 09.2021
Retail Store Manager
Sears Department Store
05.2018 - 08.2018
Fine Jewelry Team Lead
Sears Department Store
06.2016 - 05.2018
Bachelor of Arts - English And Business Wgritin
Valparaiso University
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