Nicosia Bailey
Douglasville,GA
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals, and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
15
15
years of professional experience
Work History
Backup Team Leader
Decostar Industries
Carrollton, GA
09.2017 - Current
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Increased customer satisfaction by resolving minimizing defects.
- Improved operations through consistent hard work and dedication.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Oversaw daily operations to ensure high levels of productivity.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Mentored and guided employees to foster proper completion of assigned duties.
- Led team of 25 members while providing exceptional customer service
Machine Operator
Sugar Foods
Villa Rica, GA
11.2015 - 08.2017
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Followed tooling instructions and product specifications to determine and implement operational sequences.
- Complied with company and OSHA safety rules and regulations.
- Operated machining equipment safely with team of operators.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Set up and operated various machine tools and jigs to produce precision parts
Bartender
Joes Crab Shack - Va
Douglasville, GA
05.2013 - 08.2015
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Increased bar revenue through development and marketing of featured cocktails.
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Trained 20 new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings
- Developed new signature cocktails to support bar marketing brand and increase profits
Shift Manager
Kentucky Fried Chicken
Douglasville, GA
06.2008 - 07.2015
- Excelled in every store position and regularly backed up front-line staff.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained and mentored new employees to maximize team performance.
- Recruited and interviewed candidates for management to evaluate readiness and fit for position.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Trained back-up associates and led crew members in managing operations of storefront.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
- Trained back-up associates and led crew members in managing operations of storefront
Education
Associate of Business Administration - Business Administration
Strayer University
Douglasville, GA05.2015
High School Diploma -
Alexander High School
Douglasville, GA05.2003
Skills
- Safety processes and procedures
- Complaint resolution
- Key performance indicators
- Dependable and Responsible
- Employee Evaluation
- Account management
- Staff education and training
- Production Monitoring
- Assignment Delegation
- Safe Operations Management
- Distribution Support
Timeline
Backup Team Leader
Decostar Industries
09.2017 - Current
Machine Operator
Sugar Foods
11.2015 - 08.2017
Bartender
Joes Crab Shack - Va
05.2013 - 08.2015
Shift Manager
Kentucky Fried Chicken
06.2008 - 07.2015
Associate of Business Administration - Business Administration
Strayer University
High School Diploma -
Alexander High School