Nathan Fortun
Maple Grove,MN
Summary
Dynamic professional with extensive experience in banking and retail sales. Proven ability to deliver exceptional customer service and implement effective sales strategies. Committed to fostering strong client relationships and driving customer loyalty through tailored solutions.
Overview
28
28
years of professional experience
Work History
Relationship Banker
Highland Bank
Maple Grove, MN
08.1998 - Current
- Cultivated strong client relationships to enhance customer satisfaction and retention.
- Conducted financial assessments to recommend appropriate banking products and services.
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
Retail Sales Consultant
AT&T
Eden Prairie, MN
09.2021 - 12.2025
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Trained and mentored new staff on sales techniques and company policies.
- Implemented effective merchandising strategies to enhance product visibility and sales performance.
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Increased average transaction value through strategic cross-selling of complementary products.
Barista
Starbucks
Saint Cloud, MN
11.2019 - 09.2021
- Managed daily inventory levels to ensure product availability and freshness.
- Provided exceptional customer service, resulting in positive customer feedback.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Shift Supervisor
Caribou Coffee
Saint Cloud, MN
03.2018 - 08.2019
- Supervised daily operations, ensuring high-quality customer service and product consistency.
- Trained and mentored team members on best practices and operational standards.
- Monitored inventory levels, placing orders to maintain stock and reduce waste.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Psyschology
Saint Cloud State University
Saint Cloud, MNHigh School Diploma -
Litchfield Highschool
Litchfield, MN05-2017
Skills
- Relationship building and management
- Customer Service-oriented
- Sales expertise
- Cash handling
- Creative thinking
- Persuasive communication style
- Client relations
Timeline
Retail Sales Consultant
AT&T
09.2021 - 12.2025
Barista
Starbucks
11.2019 - 09.2021
Shift Supervisor
Caribou Coffee
03.2018 - 08.2019
Relationship Banker
Highland Bank
08.1998 - Current
Psyschology
Saint Cloud State University
High School Diploma -
Litchfield Highschool