Manny Adams
Leander
Summary
IT professional with proven track record in managing complex IT environments and implementing security measures. Known for fostering strong team collaboration and delivering results in dynamic settings. Expertise in system administration, network management, and technical troubleshooting, with reputation for reliability and adaptability.
Experienced with coordinating facility operations and maintenance, ensuring safe and efficient environments. Utilizes strong organizational and multitasking skills to manage repairs and vendor services. Knowledge of compliance standards and effective problem-solving for optimal facility conditions.
Results-driven service support professional with proven capability in troubleshooting, system administration, and technical support. Excels in team collaboration, ensuring adaptable and reliable support to meet evolving needs. Known for strong analytical skills, effective communication, and solid focus on achieving results.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Founder & Flavor Curator
MUNCHIES.ATX
02.2024 - Current
- Operate a flavor-centric food brand focused on handcrafted sauces, seasonings, and drinks, using both IT and business skills to streamline operations.
- Applied technical tools to manage digital menus, online orders, and inventory tracking.
- Coordinated pop-up events serving 50–150 guests, managing on-site operations, service flow, and mobile payment systems.
- Managed brand visibility and growth via digital marketing, social media campaigns, and customer feedback systems.
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Established a successful business by identifying market needs and developing innovative solutions.
Service Support Analyst II
Charles Schwab
07.2019 - 01.2024
- Provided enterprise-level support to 2,400+ users, resolving hardware/software issues and managing endpoint configurations.
- Handled ticket resolution using Remedy and SmartIT, averaging 300+ tickets/month with 98% SLA compliance.
- Deployed and maintained Windows OS images using SCCM and JAMF across multiple locations.
- Configured systems, provisioned accounts in Active Directory, and set up VPN access for remote employees.
- Led hardware asset management, tracked inventory, and ensured audit readiness.
- Conducted technical onboarding for new hires and trained users on software and hardware usage.
- Identified gaps in user documentation, collaborating with technical writers to enhance clarity and accessibility for end users.
- Assisted with the development of internal tools designed to streamline workflows and improve overall team productivity.
- Collaborated with cross-functional teams to identify root causes of recurring problems, implementing long-term solutions.
- Installed, configured and maintained computer systems and network connections.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Facilities Coordinator
D.R. Horton
08.2018 - 06.2019
- Managed vendor communications, asset tracking, and facility support for IT and operations.
- Implemented asset tracking system that improved hardware accuracy by 40%.
- Delivered desktop support and coordinated hardware replacements and maintenance.
- Supported facility tech setups during office expansions, reconfigurations, and relocations.
- Communicated with general managers and facility teams regarding upcoming repairs and projects.
- Coordinated smooth transitions during office relocations by planning logistics and overseeing the move process from start to finish.
- Collaborated with cross-functional teams on facility projects, leading to improved work environments and increased productivity.
Information Technology Specialist (25B)
U.S. Army
02.2013 - 04.2018
- Delivered IT support in high-security environments, maintaining military-grade systems.
- Installed, configured, and maintained 200+ secure workstations and mobile IT assets.
- Conducted system updates and audits to ensure DoD security compliance.
- Supported satellite sites with remote desktop troubleshooting and telecom connectivity.
- Documented SOPs and trained junior personnel to increase unit-wide technical proficiency.
Education
Associate of Applied Science - LAN Cyber Security
Austin Community College
Austin, TX12-2026
Skills
- Windows 10
- Windows 11
- MacOS
- Linux
- JAMF Pro
- SCCM
- BigFix
- Active Directory
- Remedy
- SmartIT
- Jira
- Confluence
- Microsoft 365
- Azure AD
- VPN Configuration
- Imaging & Deployment Tools
- Microsoft Office Suite
- Outlook
- Teams
- Exchange
- Inventory Systems
- Audit Readiness
- Equipment Lifecycle
- Team leadership
- Strategic thinking
- Entrepreneurial and innovative
- Marketing
Awards
Army Achievement Medal, U.S. Army, 2018
Languages
English
Full Professional
Certification
- CompTIA Security+ Training - In Progress
Timeline
Founder & Flavor Curator
MUNCHIES.ATX
02.2024 - Current
Service Support Analyst II
Charles Schwab
07.2019 - 01.2024
Facilities Coordinator
D.R. Horton
08.2018 - 06.2019
Information Technology Specialist (25B)
U.S. Army
02.2013 - 04.2018
Associate of Applied Science - LAN Cyber Security
Austin Community College