Lydia Tavares

Restore, reinvent antique and vintage furniture. Repairing, staining, painting and marketing and selling. Refinish, stage and photograph furniture and complete sales transactions. Average sales mark up 300-400%

• Applied play-based strategies, including crafts and games, to provide diverse approaches to learning.
• Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
• Promoted physical, academic and social development by implementing diverse classroom and outside activities.
• Prepared for lessons by gathering educational materials and setting up equipment.
• Interacted with children one-on-one and in small groups to enhance and support learning activities.
• Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.

As a dementia specialist I provided companionship, planned and participated in specific activities for memory and intellectual stimulation.

• Maintained customer satisfaction of predominately affluent clientele with forward-thinking strategies focused on addressing customer needs and resolving concerns. While providing excellent customer service and relations.
• Quoted insurance policies, completed sales of policies both in person and by telephone. Maintained and serviced issued polices and client accounts.
• Created fiduciary relationships and built loyalty of Broker of Record to obtain and maintain clientele.
• Performed preliminary underwriting duties for risk assessment and underwriting guidelines.
• Advanced from CSR to Team Leader in 12 months.
• Advanced to Team Leader to Supervisor in 6 months'
• Interviewed, hired, trained and supervised team of eight employees.
• Motivated employee's by conducting meetings to enhance cross-selling plans, techniques and service standards.
• Developed sales staff proposals and marketing materials
• Selected by Management team to serve on quality control board in collaboration with underwriting insuring carriers.
• Customized existing insurance programs to suit individual client needs by analyzing specific requirements

• Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
• Generated New Business Growth
• Quoted policies and completed sales of policies both in person and by telephone.
• Managed Multi-Product Lines: auto, home, umbrella, dwelling fire, boat, flood and surplus lines.
• Performed all functions to maintain and execute exceptional services to complete lines and book of business.
• Created office form letters as well as marketing and cross-selling materials
• Increased sales by 20 percent
• Exceeded employers closing sales goals each month

• Built and strengthened relationships with new and existing accounts to drive revenue growth.
• Quoted policies and completed sales of policies both in person and by telephone.
• Advanced to office manager in 24 months.
• Supervised staff of three CSR's.
• Restructured operations for more efficient production and greatly improved customer satisfaction and relations.
• Acquired knowledge to handle all aspects of underwriting, client services, registry procedures, accounts payable and receivable accounting.
• Developed office procedures manual.
• Hired, trained and supervised support staff.
• Collaborated on Marketing and Advertising Development
• Enforced and motivated staff to provide our clients highest levels of professionalism and customer service while running daily office functions efficiently and effectively.
• Guided staff to strive for minimal errors and omissions exposure.