DION JARMAN
Customer Service Representative
Buena Park,CA
Summary
Personable Customer and Member Service Representative offering 20+ years of experience resolving service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Dedicated professional with ‹proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
21
21
years of professional experience
9
9
years of post-secondary education
3
3
Certificates
Work History
Senior Health Insurance Agent
Tiburon Insurance Services
Overland Park, KS
10.2021 - Current
- Provided coverage option information to assist clients in protecting assets.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
Apartment Leasing Consultant
J Williams Staffing Advanced Management Company
Irvine, CA
08.2018 - 10.2021
- Staffing Advanced Management CompanyJ Williams Staffing Advanced Management Company,,,, IrvineIrvineIrvineIrvine, Leased Apartments.
- Put together renter move in files with all signed paperwork.
- Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas.
- Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance.
- Investigate complaints, disturbances and violations and resolve problems following management rules and regulations.
- Determine and certify the eligibility of prospective tenants, following government regulations.
- Market vacant space to prospective tenants through leasing agents, advertising, or other methods.
- Review rents to ensure that they are in line with rental markets.
- Act as liaisons between on-site managers or tenants and owners.
- Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
- Open, read, route, and distribute incoming mail or other materials and answer routine letters.
- Make copies of correspondence or other printed material.
- Review work done by others to check for correct spelling.
Administrative Assistant
Renoir Staffing Services
Garden Grove, CA
10.2018 - 06.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Created PowerPoint presentations for business development purposes.
- Handled client correspondence and tracked records to foster office efficiency.
- Managed Access databases converting complex data into easy-to-interpret data.
Apartment Leasing Consultant
Western National Group
Irvine, CA
08.2016 - 08.2018
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Greeted clients, showed apartments, and prepared leases.
- Responded to requests and scheduled appointments for property showings.
- Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Collected monthly rent payments and other fees, always properly recording and processing money.
- Held high approval rating and maintained customer loyalty with top-notch service.
- Liaised between property owners and tenants about expectations, paperwork, payments and other logistics.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Escalated major issues to property manager for immediate remediation.
Reservation Agent
Venetian Resort Hotel And Casino
Las Vegas, NV
06.2003 - 08.2013
- Helped guest with Hotel, Show and Dinner reservations
- Resolved various issues and discrepancies for customers.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
- Provided customers with information about availability and pricing.
- Maintained awareness of types of rooms available in different resort locations.
- Worked closely with front desk to achieve full occupancy of property.
- Utilized LMS to input all key data into hotel's database system.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Front Desk Receptionist/ Merchandise Manager/Juice Barista
Brad Neste
Las Vegas, NV
09.1998 - 06.2003
- Answered muli-line incoming calls.
- Booked appointments for sales associates.
- Take payments for merchandise, gym monthly premiums and products via cash and credit cards.
- Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
- Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Make made to order protein shakes for visitors and gym members.
Education
Bachelor of Science - Business Management
University of Phoenix
Phoenix, AZ 12.2021 - Current
Bachelor of Arts - Cinema - Acting
COLUMBIA COLLEGE
Torrance, CA 07.2021 - 09.2021
Associate of Applied Science - General - Audio Engineering And Studio Recording
College of Southern Nevada
Las Vegas, NV 06.2014 - 05.2021
Certified Nutritionist - Nutrition
International Sports Science Association
Carpinteria, CA 05.2021 - 05.2021
Associate of Arts - Film Production
Cerritos College
Norwalk, CA 06.2019 - 10.2021
Skills
Check-in and check-out procedures
Cash control
Automated telephone systems
Registration processing
Conference and meeting planning
Training and mentoring
Oral and written communications
Time management
Credit and cash payments
Problem-solving skills
Guest services
Registration
Hospitality service expertise
Reception expertise
Certification
Nutrition Certificate #2557011
Movies and Music
In my younger days I was a singer in a top 40 band and we traveled all over America and overseas. I have many songs registered with BMI but nothing that has been released to mainstream. I chose to set that aside to start a family. I also have been in a few films produced by And Me Production films. Again, nothing mainstream, just for fun.
Timeline
Bachelor of Science - Business Management
University of Phoenix
12.2021 - Current
Senior Health Insurance Agent
Tiburon Insurance Services
10.2021 - Current
Bachelor of Arts - Cinema - Acting
COLUMBIA COLLEGE
07.2021 - 09.2021
Certified Nutritionist - Nutrition
International Sports Science Association
05.2021 - 05.2021
Nutrition Certificate #2557011
05-2021
CPR/AED Certificate
05-2021
Basic First Aid and Adult/Child
05-2021
Associate of Arts - Film Production
Cerritos College
06.2019 - 10.2021
Administrative Assistant
Renoir Staffing Services
10.2018 - 06.2019
Apartment Leasing Consultant
J Williams Staffing Advanced Management Company
08.2018 - 10.2021
Apartment Leasing Consultant
Western National Group
08.2016 - 08.2018
Associate of Applied Science - General - Audio Engineering And Studio Recording
College of Southern Nevada
06.2014 - 05.2021
Reservation Agent
Venetian Resort Hotel And Casino
06.2003 - 08.2013
Front Desk Receptionist/ Merchandise Manager/Juice Barista
Brad Neste
09.1998 - 06.2003