Nickolas Rich
Milwaukee,WI
Summary
Well-qualified Management & Sales Professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision-makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level Management & Sales position. Ready to help the team achieve company goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Property Manager Office Administrator
Rich Business Services LLC
12.2014 - 06.2023
- Assisted customers promptly and politely, in person and via telephone
- Scored in top 10% of employees for successful sales and developed reputation for great customer service
- Acquired 100 new customers per month, generating 80% growth in revenue
- Mentored new sales associates to contribute to store's positive culture and did client relations
- Drove new business by acquiring new clients and expanding new and existing relationships maximized customer retention by resolving issues in timely manner
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Followed up on delinquent tenants and coordinated collection procedures
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services
- Completed final move-out walk-throughs with tenants to identify required repairs
- Verified income, assets, and expenses and completed file tracking sheet for each applicant
- Introduced prospective tenants to types of units available and performed tours of premises
- Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.
Remote Sales Represenative
Advantage Marketing Sales & Solutions
10.2017 - 10.2022
- Created and maintained detailed database to develop 90% of promotional sales
- Promoted business as superior provider committed to efficiency and accuracy when engaging with customers
- Helped drive sales goals and achieve monthly quotas at 95% of goal
- Cultivated customer loyalty, promoted repeat customers, and improved sales by 70%
- Regularly exceeded daily sales and product add-on quotas
- Self-motivated, with strong sense of personal responsibility
- Skilled at working independently and collaboratively in team environment
- Proven ability to learn quickly and adapt to new situations
- Worked well in team setting, providing support and guidance
- Managed time efficiently in order to complete all tasks within deadlines
- Worked effectively in fast-paced environments
- Passionate about learning and committed to continual improvement
- Proved successful working within tight deadlines and fast-paced environment
- Strengthened communication skills through regular interactions with others
Remote Customer Service Representative
Itel BPO Smart Solutions
10.2018 - 06.2020
- Provided primary customer support to internal and external customers in fast-paced environment
- Regularly exceeded daily sales and product add-on quotas
- Managed over 100 customer calls per day
- Increased sales by 90% daily
- Took over 50 chats daily and emails combined
- Recommended transportation app to customers, thoroughly explaining details
- Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Communicated with vendors regarding back order availability, future inventory, and special orders
- Cultivated customer loyalty, promoted repeat customers, and improved sales
- Consulted with outside parties to resolve discrepancies and create effective solutions
- Liaised with customers, management, and sales team to better understand customer needs to recommend appropriate solutions
- Assisted customers with setting appointments, shipping, and special order requests, and arranging merchandise pick-up at other locations
- Answered customer telephone calls promptly to avoid on-hold wait times
Assistant Store Manager
Extra Space Storage
01.2016 - 01.2017
- Staff management Processed payments for credit and debit cards and returned Staff scheduling proper change for cash transactions
- Operations Contributed to team success by exceeding team sales goals by 95%
- Database management Recommended merchandise to customers based on their needs and Product knowledge preferences
- Metrics reporting Answered customer telephone calls promptly and in appropriate Workforce planning manner
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
- Reduced company expenditures and met budget targets by close monitoring, tracking, and controlling expenses
- Reviewed sales and gross profit report to assess company efficiency
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations
Customer Service Representative
Concentrix
08.2015 - 08.2016
- Interacted with approximately 100 customers daily to provide and process information in response to concerns, requests, and inquiries about products and services
- Accurately processed and recorded all call transactions using designated tracking software or computer
- Followed up with customers and made scheduled callbacks where necessary with 90% resolution of call
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions 80% of time.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Science - Business Management & Administration & Sales
Upper Iowa University
West Allis, WI05.2013
Bachelor of Science -
Christian Leadership Institute
Remote12.2017
Skills
- Top Skills
- Systems and software programs
- Oral and written communication
- Relationship building and management
- Sales expertise and Active Listening
- Training development aptitude
- Technical Support
- Microsoft PowerPoint, Word, Excel
- Typing Proficiency, Quality Control
Certification
Sales Essentials Certificate
Sales Manager Certificate
Recruiter Certificate
Management Training Certified
CPSP - Certified Professional Sales Person
Timeline
Remote Customer Service Representative
Itel BPO Smart Solutions
10.2018 - 06.2020
Remote Sales Represenative
Advantage Marketing Sales & Solutions
10.2017 - 10.2022
Assistant Store Manager
Extra Space Storage
01.2016 - 01.2017
Customer Service Representative
Concentrix
08.2015 - 08.2016
Property Manager Office Administrator
Rich Business Services LLC
12.2014 - 06.2023
Bachelor of Science - Business Management & Administration & Sales
Upper Iowa University
Bachelor of Science -
Christian Leadership Institute
Sales Essentials Certificate
Sales Manager Certificate
Recruiter Certificate
Management Training Certified
CPSP - Certified Professional Sales Person
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