Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nickolas Rich

Milwaukee,WI

Summary

Well-qualified Management & Sales Professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision-makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level Management & Sales position. Ready to help the team achieve company goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Property Manager Office Administrator

Rich Business Services LLC
12.2014 - 06.2023
  • Assisted customers promptly and politely, in person and via telephone
  • Scored in top 10% of employees for successful sales and developed reputation for great customer service
  • Acquired 100 new customers per month, generating 80% growth in revenue
  • Mentored new sales associates to contribute to store's positive culture and did client relations
  • Drove new business by acquiring new clients and expanding new and existing relationships maximized customer retention by resolving issues in timely manner
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Followed up on delinquent tenants and coordinated collection procedures
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services
  • Completed final move-out walk-throughs with tenants to identify required repairs
  • Verified income, assets, and expenses and completed file tracking sheet for each applicant
  • Introduced prospective tenants to types of units available and performed tours of premises
  • Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.

Remote Sales Represenative

Advantage Marketing Sales & Solutions
10.2017 - 10.2022
  • Created and maintained detailed database to develop 90% of promotional sales
  • Promoted business as superior provider committed to efficiency and accuracy when engaging with customers
  • Helped drive sales goals and achieve monthly quotas at 95% of goal
  • Cultivated customer loyalty, promoted repeat customers, and improved sales by 70%
  • Regularly exceeded daily sales and product add-on quotas
  • Self-motivated, with strong sense of personal responsibility
  • Skilled at working independently and collaboratively in team environment
  • Proven ability to learn quickly and adapt to new situations
  • Worked well in team setting, providing support and guidance
  • Managed time efficiently in order to complete all tasks within deadlines
  • Worked effectively in fast-paced environments
  • Passionate about learning and committed to continual improvement
  • Proved successful working within tight deadlines and fast-paced environment
  • Strengthened communication skills through regular interactions with others

Remote Customer Service Representative

Itel BPO Smart Solutions
10.2018 - 06.2020
  • Provided primary customer support to internal and external customers in fast-paced environment
  • Regularly exceeded daily sales and product add-on quotas
  • Managed over 100 customer calls per day
  • Increased sales by 90% daily
  • Took over 50 chats daily and emails combined
  • Recommended transportation app to customers, thoroughly explaining details
  • Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Communicated with vendors regarding back order availability, future inventory, and special orders
  • Cultivated customer loyalty, promoted repeat customers, and improved sales
  • Consulted with outside parties to resolve discrepancies and create effective solutions
  • Liaised with customers, management, and sales team to better understand customer needs to recommend appropriate solutions
  • Assisted customers with setting appointments, shipping, and special order requests, and arranging merchandise pick-up at other locations
  • Answered customer telephone calls promptly to avoid on-hold wait times

Assistant Store Manager

Extra Space Storage
01.2016 - 01.2017
  • Staff management Processed payments for credit and debit cards and returned Staff scheduling proper change for cash transactions
  • Operations Contributed to team success by exceeding team sales goals by 95%
  • Database management Recommended merchandise to customers based on their needs and Product knowledge preferences
  • Metrics reporting Answered customer telephone calls promptly and in appropriate Workforce planning manner
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
  • Reduced company expenditures and met budget targets by close monitoring, tracking, and controlling expenses
  • Reviewed sales and gross profit report to assess company efficiency
  • Reconciled daily sales transactions to balance and log day-to-day revenue
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations

Customer Service Representative

Concentrix
08.2015 - 08.2016
  • Interacted with approximately 100 customers daily to provide and process information in response to concerns, requests, and inquiries about products and services
  • Accurately processed and recorded all call transactions using designated tracking software or computer
  • Followed up with customers and made scheduled callbacks where necessary with 90% resolution of call
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions 80% of time.
  • Answered constant flow of customer calls with minimal wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

Bachelor of Science - Business Management & Administration & Sales

Upper Iowa University
West Allis, WI
05.2013

Bachelor of Science -

Christian Leadership Institute
Remote
12.2017

Skills

  • Top Skills
  • Systems and software programs
  • Oral and written communication
  • Relationship building and management
  • Sales expertise and Active Listening
  • Training development aptitude
  • Technical Support
  • Microsoft PowerPoint, Word, Excel
  • Typing Proficiency, Quality Control

Certification

Sales Essentials Certificate Sales Manager Certificate Recruiter Certificate Management Training Certified CPSP - Certified Professional Sales Person

Timeline

Remote Customer Service Representative

Itel BPO Smart Solutions
10.2018 - 06.2020

Remote Sales Represenative

Advantage Marketing Sales & Solutions
10.2017 - 10.2022

Assistant Store Manager

Extra Space Storage
01.2016 - 01.2017

Customer Service Representative

Concentrix
08.2015 - 08.2016

Property Manager Office Administrator

Rich Business Services LLC
12.2014 - 06.2023

Bachelor of Science - Business Management & Administration & Sales

Upper Iowa University

Bachelor of Science -

Christian Leadership Institute
Sales Essentials Certificate Sales Manager Certificate Recruiter Certificate Management Training Certified CPSP - Certified Professional Sales Person
Nickolas Rich