JENNIFER GRAY
Longmont,CO
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
K&R Construction
04.2017 - Current
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Established administrative work procedures to track staff's daily tasks.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Scheduled office meetings and client appointments for staff teams.
- Liaised between clients and vendors and maintained effective lines of communication.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Assisted coworkers and staff members with special tasks on daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
Customer Service Coordinator
TruGreen
03.2022 - 10.2023
- Mentored junior team members, fostering a positive work environment and boosting overall team performance.
- Maintained and managed customer files and databases.
- Created and enhanced call sequencing flows and scripts to enhance team performance.
- Provided backup support for sales teams during peak periods or staff shortages, maintaining seamless continuity of service levels for clients.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Kept accurate records to document customer service actions and discussions.
- Developed relationships with key clients, fostering loyalty and repeat business through personalized attention and support.
- Researched and corrected customer concerns to promote company loyalty.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Addressed potential cancellations and offered catered solutions to retain accounts.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
Parts Coordinator
H&E Equipment Services Inc.
02.2019 - 03.2020
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Created detailed reports on inventory status and movement trends, informing management of potential areas for improvement or concern.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Collaborated with service technicians to identify necessary parts for repairs, minimizing downtime.
- Handled day-to-day shipping and receiving overseeing more than 50 packages per day.
- Coordinated shipping logistics for both incoming supplies and outgoing customer orders, enhancing punctuality rates significantly.
- Ordered parts for customers, repair shops, and service departments for use in Heavy equipment.
- Assisted customers in locating the correct parts for their needs, providing exceptional service and boosting satisfaction rates.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Maintained accurate records of all parts transactions, ensuring timely and accurate invoicing.
- Optimized storage solutions within the warehouse space to maximize efficiency and ease of access to commonly needed items.
- Met or exceeded production goals and objectives by following strict procedures.
- Managed warranty claims efficiently, providing prompt resolution for customers experiencing issues with purchased parts.
- Conducted regular inventory audits to maintain appropriate stock levels and prevent shortages.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Paid attention to detail while completing assignments.
Lead Early Preschool Teacher
The Children's Workshop
09.2015 - 05.2017
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
- Strengthened parent-teacher relationships through regular communication and involvement in school events.
- Addressed behavioral and learning issues with parents and daycare management.
- Committed to continuous improvement through ongoing professional development workshops, seminars, webinars, or other training programs relevant to early childhood education best practices.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Monitored classroom to verify safe and secure environment.
- Maximized instructional time with efficient lesson planning, grading, and assessment strategies.
- Organized and supervised large and small group activities.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Assisted and supervised 25 children through entire school day.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Fostered strong community connections via organizing field trips to local businesses, inviting guest speakers from various professions, partnering with local organizations for special projects or initiatives.
- Allowed for ample outdoor discovery time in schedule each day.
- Identified issues, analyzed information and provided solutions to problems.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
High School Diploma -
Providence Academy
Commerce, GA06.1995
Skills
- Appointment Coordination
- Record preparation
- Resourceful
- Payroll and budgeting
- Database and Client Management Systems
- Computer Proficiency
- Complex Problem-Solving
- Document Management
- Purchase orders organization
- Program files maintenance
- Strong Problem Solver
- Supply Inventory Control
- Microsoft Windows
- PC Proficiency
- Cash Deposit Preparation
- Microsoft Access
- 10-Key Proficiency
- Records Management Systems
- Detailed
- Detailed Meeting Minutes
- Google Docs
- Data Entry Documentation
- Accounting Techniques
- Microsoft Outlook
- Excel Spreadsheets
- Advanced MS Office Suite Knowledge
References
References available upon request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Coordinator
TruGreen
03.2022 - 10.2023
Parts Coordinator
H&E Equipment Services Inc.
02.2019 - 03.2020
Administrative Assistant
K&R Construction
04.2017 - Current
Lead Early Preschool Teacher
The Children's Workshop
09.2015 - 05.2017
High School Diploma -
Providence Academy
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