Rachael Richmond

• Business Development: Facilitated business development meetings to effectively communicate company services, focusing on client delivery and satisfaction. Identified opportunities for growth and expansion within the IT consulting sector.

• Contract Management: Drafted and negotiated Master Service Agreements (MSA) and Statements of Work (SoW), tailoring documents to meet specific client needs and ensuring compliance with industry standards.

• Candidate Relations: Conducted negotiations regarding billing rates, contract types (C2C, 1099, W2 FTE), and pro-rata PTO with candidates and the CEO, ensuring mutual satisfaction and clarity of terms.

• Talent Acquisition: Collaborated with clients to identify and present the most qualified candidates, ensuring optimal matches for their requirements. Managed recruitment efforts and streamlined the hiring process.

• Performance Evaluation: Conducted monthly performance evaluations to assess and enhance resource effectiveness, addressing client feedback and implementing necessary improvements for continuous quality enhancement.

• Resource Management: Served as the primary point of contact for resources, assisting with time-off requests, emergencies, and license approvals, and ensuring compliance with company policies.

• Team Leadership: Developed and hosted daily stand-up meetings, providing team updates and setting goals to maintain alignment and productivity. Led Agile ceremonies, including sprint planning and retrospectives.

• Strategic Planning: Coordinated with the nearshore recruitment manager to strategize goals, maintain accountability, and ensure consultant success. Collaborated on resource allocation and workload balancing.

• Time Management: Oversaw time tracking and ensured accurate log entries in Clockify, facilitating smooth payroll processing and reporting for financial analysis.

• Government Contracting: Partnered with the State of Utah to recruit contractors for government operations positions, participating in weekly update meetings to align with state requirements and initiatives.

• Recruitment Support: Posted requisitions and contracts across multiple states, supporting recruitment efforts through platforms like SeekOut, Dice, and LinkedIn to attract top talent and fulfill client needs.

• Financial Oversight: Supported the Finance department by finalizing payroll details for timely and accurate invoicing and profit sharing. Ensured accurate financial reporting and compliance.

• Scheduling Coordination: Scheduled and managed Google Calendar invites, ensuring seamless coordination and addressing any scheduling conflicts to maximize productivity and minimize disruptions.

• Interview Facilitation: Assisted clients with interview facilitation, ensuring smooth connections, participant readiness, and gathering feedback for continuous improvement in the recruitment process.

• Client Documentation: Created comprehensive fact sheets for clients, communicating expectations and objectives to team members and prospective contractors. Developed resources for knowledge sharing.

• Skill Assessment: Created zip files of skill assessment tests assigned by clients, coordinating with candidates and ensuring timely completion and submission of assessments.

• Vendor Collaboration: Collaborated with subvendors to maintain efficient operations and meet client demands. Managed vendor relationships to ensure quality service delivery.

• Candidate Management: Managed candidate updates in DotStaff, providing timely status reports and interview feedback to ensure transparency and alignment with client expectations.

• Onboarding Coordination: Assisted in onboarding processes such as fingerprinting and drug screening, and ensured the completion of all necessary legal documents for client compliance.

• Client Engagement: Reached out to clients weekly to ensure satisfaction with operations, soliciting feedback and identifying opportunities for improvement in service delivery.

• Training and Development: Served as the primary trainer for new employees, ensuring they were equipped with the necessary skills and knowledge to perform their roles effectively. Enhanced team performance through mentorship and coaching. Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.

• Operational Support: Assisted management in day-to-day operations, improving overall efficiency and effectiveness of restaurant services, including inventory management and staff scheduling. Managed high volume dining periods with effective time management and strong multitasking abilities.

• Customer Satisfaction: Delivered high-level customer service by proactively addressing guest concerns and optimizing the dining experience to encourage repeat business.

• Bar Management: Acted as the sole bartender on weekends, managing high-volume service with efficiency and expertise. Contributed to inventory counts and ensured stock levels met operational demands.

• Team Leadership: Provided leadership and support to restaurant staff, facilitating training and development to improve service quality and operational efficiency.

• Financial Management: Assisted with cash handling, financial reporting, and inventory control, ensuring accuracy and compliance with company policies.

• Problem Solving: Acted as a key point of contact for conflict resolution, addressing issues with staff and guests promptly to maintain a positive dining atmosphere.

• Collaboration: Worked closely with the management team to implement process improvements and increase overall restaurant performance. Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.

• Customer Service Excellence: Efficiently managed guest seating and orders, utilizing floor chart rotation and point-of-sale systems to ensure a seamless dining experience.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

• Operational Support: Assisted with side work tasks, enhancing team productivity and maintaining a clean dining environment, contributing to overall restaurant efficiency.

• Sales Optimization: Promoted high-profit items to boost sales, catering to customer preferences and dietary needs, achieving targeted revenue goals.

• Worked with POS system to place orders, manage bills, and handle complimentary items.

• Team Collaboration: Collaborated with kitchen and service staff to streamline operations and improve service delivery, fostering a collaborative team environment.

• Problem Resolution: Addressed guest concerns promptly and professionally, ensuring customer satisfaction and maintaining positive relationships.

• Leadership and Management: Oversaw bar operations, developed staff schedules, and minimized labor costs while maintaining peak service coverage, resulting in improved operational efficiency.

• Promotional Strategy: Implemented promotional strategies to increase revenue through creative events and specialty offerings, driving customer engagement and retention.

• Inventory Management: Managed inventory, trained new staff, and optimized service delivery to enhance customer satisfaction, ensuring consistent quality and availability of products.

• Training and Development: Recruited, hired, and trained staff on bar practices, customer service standards, and productivity strategies, improving team performance and customer service levels.

• Financial Accountability: Handled petty cash and managed liquor orders, ensuring accurate financial reporting and compliance with company policies.

• Customer Relationship Management: Cultivated strong relationships with patrons, fostering repeat business and customer loyalty through exceptional service and personalized interactions.

• Efficiency Improvement: Streamlined daily tasks to improve efficiency, maintained inventory, and managed customer satisfaction, contributing to increased operational productivity.

• Customer Engagement: Increased sales through product knowledge and customer preference analysis, meeting client demands effectively and achieving revenue targets.

• Operational Excellence: Organized bar inventory and storage procedures to keep stock within optimal levels, meeting expected customer demands and minimizing waste.

• Teamwork and Collaboration: Worked closely with team members to enhance service delivery and ensure seamless operations, fostering a collaborative work environment.

• Problem-Solving: Addressed and resolved customer complaints and issues promptly, maintaining high customer satisfaction and a positive reputation for the establishment.

• Operational Management: Supervised daily operations, ensured seamless service delivery, and managed staff to optimize customer experiences and maintain high service standards.

• Financial Analysis: Conducted financial analysis and mentored team members to foster professional growth and accountability, improving team performance and profitability.

• Customer Service Strategy: Developed loyal and highly satisfied customer base through proactive management of team customer service strategies, enhancing customer retention and satisfaction.

• Team Development: Mentored team members to enhance professional development and accountability in the workplace, contributing to a positive and productive team environment.

• Sales and Profitability: Reviewed sales and gross profit reports to assess company efficiency, identifying opportunities for improvement and implementing strategies to increase profitability.