Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

YADIRA GONZALEZ

Hesperia,CA

Summary

Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.

Overview

6
6
years of professional experience

Work History

SPIRES RESTURANT

Restaurant
Long Beach, CA
02.2021 - 11.2022
  • Adhered to all safety regulations set forth by the restaurant management team.
  • Assigned seating arrangements based on customer preferences and restaurant policies.
  • Ensured that food was served promptly after being prepared by the kitchen staff.
  • Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
  • Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
  • Verified accuracy of orders before delivering them to customers' tables.
  • Informed kitchen staff of any special orders or dietary restrictions.
  • Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
  • Restocked condiments, silverware, napkins, tablecloths. as needed.
  • Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas.
  • Upsold appetizers, drinks, desserts. when appropriate.
  • Provided menus and answered questions about menu items and specials.
  • Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
  • Greeted customers and escorted them to their tables.

NORMS RESTAURANT

Waitressing
Lakewood
04.2020 - 07.2022
  • Recruited, trained, and evaluated restaurant staff members.
  • Distributed food to service staff for prompt delivery to customers.
  • Assisted staff by serving food and beverages or bussing tables.
  • Delegated work to staff, setting priorities and goals.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Trained new employees to perform duties.
  • Explained goals and expectations required of trainees.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Verified that all dishes served met quality expectations.
  • Learned to properly handle cash transactions and process credit card payments.
  • Ensured dining areas were clean and set up for each shift according to established standards.
  • Provided excellent customer service during meal times.

FANTASY BURGERS

Waitressing
Long Beach, CA
05.2017 - 02.2020
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Operated a variety of machinery and tools safely and efficiently.
  • Stocked front-of-house supplies such as napkins, utensils, straws.
  • Answered phone calls promptly and handled inquiries from customers courteously.
  • Assisted in taking customer orders and providing recommendations.
  • Ensured all dishes were prepared according to restaurant standards.
  • Cleaned cooking equipment after use according to safety protocols.
  • Delivered food to tables in a timely manner.
  • Trained new team members on restaurant policies and procedures.
  • Greeted customers and provided menus.
  • Conducted daily inventory checks to ensure adequate product was available.
  • Monitored temperature of refrigeration units to ensure proper storage conditions.

WALMART

Customer Service Representative
Pico Rivera, CA
06.2018 - 11.2019
  • Resolved customer complaints in a professional manner.
  • Maintained accurate records of transactions using the point-of-sale system.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
  • Ensured that all areas of the retail floor were properly stocked throughout each shift.
  • Complied with all health and safety regulations while performing job duties.
  • Balanced cash drawers at the end of each shift.
  • Processed credit card transactions accurately and efficiently.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Operated cash registers to process payments for goods and services.
  • Followed established loss prevention procedures when dealing with suspicious customers or activities.
  • Greeted customers and provided friendly customer service.
  • Provided information on company policies, warranties, guarantees, financing options and other related matters.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Verified that all coupons were valid prior to processing them into the system.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
  • Organized items purchased by customers according to their type or size for easy retrieval during checkout.
  • Assisted customers with locating merchandise within the store.

Education

Jordan High School
Long Beach, CA
06-2020

Skills

  • Customer Service
  • Guest Services
  • Payment Collection
  • Customer Complaint Resolution
  • Check processing
  • Cash Handling
  • Product Knowledge
  • Customer Relationship Management (CRM)
  • Positive and professional
  • Cash Management
  • Customer Satisfaction
  • Retail Merchandising
  • Customer inquiries
  • Order Taking
  • Drink Preparation
  • Cash Drawer Balancing
  • Drive-Thru Operations
  • Safe Food Handling
  • Portioning
  • Kitchen Support
  • Menu Recommendations
  • Food Preparation
  • Kitchen Communication
  • Product Promotion
  • Supply Restocking
  • Sauce preparation
  • Phone Etiquette
  • Food safety knowledge
  • Menu development
  • ServSafe Certification
  • Food Display Arrangements
  • Cleaning and sanitization
  • Payment Processing
  • Time Management
  • Food storage solutions

Languages

English
Professional
Spanish
Professional

Timeline

SPIRES RESTURANT

Restaurant
02.2021 - 11.2022

NORMS RESTAURANT

Waitressing
04.2020 - 07.2022

WALMART

Customer Service Representative
06.2018 - 11.2019

FANTASY BURGERS

Waitressing
05.2017 - 02.2020

Jordan High School

Similar Profiles

CREATE PROFILE
YADIRA GONZALEZ