Summary
Overview
Work History
Education
Skills
Timeline
Generic

Luzmarie Castillo

Yonkers,NY

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

14
14
years of professional experience
1
1
Language

Work History

Customer Service Representative

Bakemark LLC
Bronx, NY
06.2022 - Current
  • Download PSP orders into NDS system after review and correction of ROE Edit List
  • When necessary, manually enter orders into NDS or PSP system
  • Reviews and corrects Order File Status Report
  • Transfers order file for routing
  • Notify customers or sales reps
  • Of customer item 'outs'
  • Ensures COAs, and Spec Sheets are provided to customers as necessary
  • Daily invoicing of credit memos
  • Credit and Collections Answers telephone and direct calls to appropriate person
  • Research customer, Sales Rep and BAKEMARK affiliate inquiries
  • Back up to Will-Call and other positions as directed by Supervisor
  • Other duties will be assigned as needed to meet company goals and objectives.

Contact Tracer

NYS Health Department
Remote
06.2020 - 01.2021
  • Organize and coordinate tracing efforts with Local Health Department and Team Supervisors remotely
  • Conduct Interviews in a professional, compassionate manner
  • Collect important information accurately with a sense of urgency and in a timely manner
  • Comply with all Local Health Departments Rules and Regulations; especially those pertaining to personal information
  • Establish and maintain virtual relationships to monitor symptom's
  • Remotely attend daily meetings to stay knowledgeable on the latest Covid-19 updates, county requirements/restrictions, and travel advisory
  • Utilize and communicate with assigned team or supervisor via city sites and software
  • Collaborating with the Local Authorities in assisting and aiding individuals during quarantine and isolation
  • Developed and implemented training classes to educate team members and community residents
  • Targeted specific community groups with wellness and disease management information.

Front Desk Receptionist

Joan Albin
New Rochelle, NY
01.2010 - 03.2017
  • Responsible for delivering quality and compassionate care to every patient
  • Worked with patients in an open and approachable way, providing superior patient services, with a focus on customer satisfaction
  • Effectively managed day-to-day operations
  • Assisted with managing office budgets
  • Ordered office and clinical supplies and maintained inventory
  • Responsible for collection of co-payments and insurance verification
  • Ensured overall patient and employee satisfaction.

Education

Associate of Arts - Liberal Arts and General Studies

Westchester Community College

Skills

  • Microsoft Office Suite
  • Schedule Coordination
  • Report Preparation and Analysis
  • Complex Problem Solving
  • Conflict resolution
  • Time management
  • Attention to Detail
  • Multitasking and Prioritization
  • Remote Work Coordination
  • Verbal and Written Communication
  • Call Management
  • Data Entry

Timeline

Customer Service Representative

Bakemark LLC
06.2022 - Current

Contact Tracer

NYS Health Department
06.2020 - 01.2021

Front Desk Receptionist

Joan Albin
01.2010 - 03.2017

Associate of Arts - Liberal Arts and General Studies

Westchester Community College

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Luzmarie Castillo