Melissa Williams
Wichita Falls,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
16
16
years of professional experience
Work History
Event Manager
The Event Center At Plaza Lecea
Wichita Falls, TX
05.2022 - Current
- Developed and implemented event plans, including budgets, décor, entertainment and special guests.
- Ensured compliance with applicable laws and regulations related to event planning and operations.
- Created detailed timelines for the execution of each event.
- Oversaw all aspects of event production from conception through completion.
- Served as primary contact person responsible for responding to inquiries about events.
- Resolved any issues that arose during the course of an event in a timely manner.
Manager
Deep Relief CBD
Wichita Falls, TX
01.2022 - 01.2024
- Developed and maintained store policies and procedures.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Coordinated stock replenishment processes as needed based on sales trends.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Handled cash register transactions accurately while providing excellent customer service.
Manager
Ace Mini Storage
Auburn , CA
01.2018 - 10.2021
- Greeted customers, answered inquiries and provided general information about the Storage Units.
- Products used Sitelink,Quickbooks,Digigate
- Processed Lien and lien sales
- Completed daily administrative tasks
- Provided support for storage-related issues in a timely manner.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Collect monthly payments
- Collections for past due payments
Assistant
Secure Record Managment
Auburn, CA
01.2018 - 10.2021
- Used Products Google Calendar, O'neil, Quickbooks
- Assisted in logging in secured Files and Documents
- prep secured documents for Scanning
Outside Rep Liaison
Taxaudit.com
Folsom, CA
08.2008 - 06.2017
- Managed 15 / 18 Different Reps across the united states
- Assigned cases to Reps
- Demonstrated exceptional service skills by going above and beyond to satisfy customers on phone.
- Followed up with the assigned cases and talked to the clients to gather any additional information needed.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Consistently met daily performance goals set by management team members.
- Ensured compliance with all applicable laws and regulations.
- Participated in training sessions designed to improve overall job performance.
Education
High School Diploma -
Placer High School
Auburn, CA06-1996
Skills
- Transportation and logistics coordination
- Team leadership and supervision
- Guest Relations
- Events planning trends
- File Management
- Managing events start to finish
- Records Management
- Schedule Management
Timeline
Event Manager
The Event Center At Plaza Lecea
05.2022 - Current
Manager
Deep Relief CBD
01.2022 - 01.2024
Manager
Ace Mini Storage
01.2018 - 10.2021
Assistant
Secure Record Managment
01.2018 - 10.2021
Outside Rep Liaison
Taxaudit.com
08.2008 - 06.2017
High School Diploma -
Placer High School
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