Deanna Taylor
Ketchikan,AK
Summary
Dynamic leader with proven expertise in operational efficiency and team leadership, honed at First Bank Alaska. Excelled in enhancing organizational efficiency and employee performance, significantly improving customer satisfaction. Skilled in resource management and continuous improvement, adept at fostering strong client relationships and driving departmental success.
Overview
29
29
years of professional experience
Work History
Electronic Banking Operations Officer
First Bank Alaska
05.1996 - Current
- Introduced new software tools to streamline workflow processes, increasing departmental efficiency while reducing errors.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw financial reporting, ensuring accuracy and compliance with regulatory requirements.
- Verified compliance with best business practices throughout organization.
- Reviewed and revised standard operating procedures to incorporate employee and management feedback and streamline training processes.
- Interfaced with department heads to establish tracking mechanisms and processes that created clear and effective information flow internally and with customers.
- Analyzed performance metrics, identifying areas for improvement and implementing necessary changes.
- Conducted regular audits to maintain quality standards across all operations departments.
- Improved customer satisfaction rates by addressing concerns promptly and efficiently resolving issues.
- Created and managed knowledge base to address frequently asked questions and offer how-to guides and troubleshooting instruction.
- Monitored digital access, used shredders and locked filing cabinets to protect confidential information.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Tour Coordinator /Car Driver
Baranof Fishing Charters
05.2023 - 10.2024
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Built personal relationships with guests to promote positive experiences.
- Greeted guests warmly and explained what to expect on travel tours.
- Ensured passenger safety by strictly adhering to traffic regulations and maintaining vehicle in pristine condition.
- Improved customer satisfaction by providing timely and efficient transportation services.
- Increased repeat business through exceptional communication skills and friendly demeanor.
- Checked in with dispatch service and updated with current location.
- Generated consistent referrals and repeat business by providing friendly and fast service.
- Followed all relevant traffic laws and safety regulations.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Minimized liability by consistently following road rules when driving.
Education
High School Diploma -
Terrace Christian Academy
Terrace, BCNo Degree - Business Management
DeVry University
OnlineSkills
- Operational efficiency
- Employee performance
- Resource management
- Organizational efficiency
- Continuous improvement
- Office administration
- Business administration
- Team leadership
- Staff training/development
- Customer service
- Department oversight
Timeline
Tour Coordinator /Car Driver
Baranof Fishing Charters
05.2023 - 10.2024
Electronic Banking Operations Officer
First Bank Alaska
05.1996 - Current
High School Diploma -
Terrace Christian Academy
No Degree - Business Management
DeVry University
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