Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Aubrey Powell

Buckner ,MO

Summary

Hardworking employee enthusiastic about learning Lean Six Sigma field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Great understanding of medical necessity and the body system. Great with checks and balances system of medical records for necessary procedures needed for diagnostic findings. Great with explanation of practices to help the patient understand process of practice. Great social skills.

Overview

6
6
years of professional experience

Work History

Sales Representative

Heartland Financial Group
Blue Springs, MO
08.2019 - 05.2021
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Trained and mentored new sales representatives.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Cold-called leads and closed large number of new sales over several months.
  • Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands. .Set up calendar with customer birthdays and other special events for personal touch.
  • Created and executed reorganization plan, training and development programs and implemented process improvements.
  • Answered customers' questions regarding products, prices and availability.
  • Managed friendly and professional customer interactions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.
  • Emphasized product features based on analysis of customers' needs.
  • Created and updated customer accounts with relevant information.
  • Prospected continuously for new potential customers and maintained robust conversion rate.
  • Recruited an entire insurance company and contracted them to sell all products we offered.
  • Maintained a steady flow of agents to Medicare advantage, so much that we partnered with One Life to open a new branch of sales in my office.

Receptionist and Medical Biller

Primary Eye Care- Dr. G. Robert Gosnell OD.PC
Kansas City, MO
03.2014 - 08.2017
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Posted payments and collections on regular basis.
  • Filed and updated patient information and medical records.
  • Collected payments and applied to patient accounts.
  • Prepared billing statements for patients and verified correct diagnostic coding.
  • Reviewed patient records, identified medical codes and created invoices for billing purposes.
  • Adhered to established standards to safeguard patients' health information.
  • Delivered timely and accurate charge submissions.
  • Reviewed patient diagnosis codes to verify accuracy and completeness.
  • Trained new employees on multiple medical billing programs and data entry software.
  • Orchestrated medical coding, payment posting, accounts receivables and collections.
  • Translated and interpreted medical billing codes with strong accuracy to enable swift payment from insurance agencies.
  • Set up and maintained new electronic billing system.
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maintained computer and physical filing systems.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Managed office operations while scheduling appointments for department managers.

Dietary Aid

Blue Hills Rest Home
Independence, Missouri
01.2013 - 01.2014
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.
  • Maintained strict levels of cleanliness for tables, floors and prep areas.
  • Cleared tables and removed dishes, trays and utensils from dining room to dishwashing area.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Assisted in maintaining dry storage areas and handling unpacking, dating and rotating of food and non-food supplies as directed.
  • Delivered nourishment and supplements to nurse station for distribution to specific residents.
  • Upheld efficiency of meal services by pre-setting tables before patients arrived.
  • Distributed food during busy peak periods to drive customer satisfaction.

Education

Certification - Medical Billing And Coding

Concorde Career College
Kansas City, MO
09.2011

Certification - Massage Therapy

Heritage
Kansas City, MO
08.2008

High School Diploma -

Fort Osage High School
Independence, MO
05.2003

Skills

  • Medical Terminology Understanding
  • Knowledgeable about Diseases
  • Coding Error Resolution
  • CPT Coding
  • CPT Code Modifiers
  • ICD-10 (International Classification of Disease Systems)
  • Filing Appeals

Accomplishments

Heartland Financial Group joined with One Life Insurance Company from Georgia souly because of the work that I sent for them. Brandon Clay personally told me that he could not keep up with the work I sent his way so they needed to open a new branch of operations, He flew to Kansas City to meet me. My trainees were retraining employees there that had been there many years because of the work flow I created to help our team achieve a better way to navigate our system and contracted agents. We contracted agents to sell Medical supplements and supplied our existing agents with the things they needed. After joining with One Life we also contracted agents to sell Medical Advantage plans.


At Primary Eye Care, Dr. Gosnel taught me all about the body system and what needs were to be met to give our patients the best quality of life in the optometric field as possible. He reminded me that I was the most important asset of the office because of my interactions with patients. He taught me what he knew in a simple way to understand such intricate information. I learned something knew and amazing every day.

Timeline

Sales Representative

Heartland Financial Group
08.2019 - 05.2021

Receptionist and Medical Biller

Primary Eye Care- Dr. G. Robert Gosnell OD.PC
03.2014 - 08.2017

Dietary Aid

Blue Hills Rest Home
01.2013 - 01.2014

Certification - Medical Billing And Coding

Concorde Career College

Certification - Massage Therapy

Heritage

High School Diploma -

Fort Osage High School
Aubrey Powell