Marni Hossfeld
Gillette,WY
Summary
Collaborative, service-driven professional with 2+ years of experience in client onboarding, 7+ years of instructional delivery, and cross-functional leadership across education and administrative operations. Proven ability to build processes from the ground up, create scalable systems, and enhance customer experiences through training, communication, and data-informed solutions. Passionate about driving customer success through relationship building, strategic planning, and empathetic engagement—especially in fast-paced, startup environments.
Overview
17
17
years of professional experience
Work History
Teacher of Record
Spur Virtual Academy
Riverton, WY
01.2024 - Current
- Led onboarding and ongoing academic support for over 30 hybrid learning students and their families, enhancing first-month engagement to 95% and accelerating academic onboarding completion by 30%
- Collaborated with cross-functional teams to develop individualized learning plans and adapt instruction based on SSTs and progress data, achieving a 22% increase in personalized learning outcomes
- Delivered supplemental math and ELA instruction, implemented progress monitoring tools, and maintained strong communication with parents to drive student success and retention
Mathematics & ELA Instructor (Grades 6-8)
Virtual Preparatory Academy of Wyoming
Diamondville, WY
01.2023 - 01.2024
- Spearheaded onboarding for over 30 students and families at a new virtual academy by designing support materials, leading live setup sessions, and aligning platform workflows with learner needs, achieving an 85% success rate
- Collaborated with administrators, tech teams, and support staff to launch school-wide systems and coordinate state testing (WY-TOPP), enhancing operational efficiency by 25%
- Increased academic engagement by 30% through tailored instruction, MTSS scheduling, and diagnostic data integration; developed resources to support ongoing platform usage
Middle School Math & Art Instructor
Weston County School District #1
Newcastle, WY
01.2017 - 01.2023
- Developed and executed individualized instruction plans for more than 30 students each year, boosting standardized math performance by 25% and bridging achievement gaps through the Title Math Program
- Championed school-community initiatives like the annual art show and real-time family engagement tools, significantly increasing parent participation and student motivation
- Delivered professional development on the use of instructional technology, mentored colleagues, and earned the 'Super Teacher Award' for innovation and student growth
Financial Specialist
Wyoming Honor Conservation Camp
Newcastle, WY
01.2008 - 01.2013
- Managed an annual budget of $1M for a facility housing over 250 inmates, implemented a fixed asset tracking system, and enhanced purchasing workflow efficiency by 25%
- Founded and managed the facility’s industries program, generating over $20K annually and supporting vocational skill development for inmates
- Led two educational fundraisers that generated $10,000 to support students in need of school supplies and Totes for Hope
Education
Master’s - Science, Cybersecurity
University of Nevada – Reno
Reno, NV01.2024
Bachelor of Science - Elementary Education
Valley City State University
Valley City, ND01.2016
Associate of Art - Elementary Education
Eastern Wyoming College
Torrington, WY01.2015
Skills
- Customer Onboarding
- Cross-Functional Collaboration
- Process Improvement
- Training & Enablement
- Project Management
- Strategic Communication
- Data-Driven Decision-Making
- Digital Platforms
- Client Retention
- Microsoft Office Suite
- Google Workspace
- Learning Management Systems
- Canvas
- Zoom
Personal Information
Title: Customer Success Manager | Educational Technology Specialist
Timeline
Teacher of Record
Spur Virtual Academy
01.2024 - Current
Mathematics & ELA Instructor (Grades 6-8)
Virtual Preparatory Academy of Wyoming
01.2023 - 01.2024
Middle School Math & Art Instructor
Weston County School District #1
01.2017 - 01.2023
Financial Specialist
Wyoming Honor Conservation Camp
01.2008 - 01.2013
Master’s - Science, Cybersecurity
University of Nevada – Reno
Bachelor of Science - Elementary Education
Valley City State University
Associate of Art - Elementary Education
Eastern Wyoming College