Marni Hossfeld
Gillette,WY
Summary
Collaborative, service-driven professional with 2+ years of experience in client onboarding, 7+ years of instructional delivery, and cross-functional leadership across education and administrative operations. Proven ability to build processes from the ground up, create scalable systems, and enhance customer experiences through training, communication, and data-informed solutions. Passionate about driving customer success through relationship building, strategic planning, and empathetic engagement—especially in fast-paced, startup environments.
Overview
17
17
years of professional experience
Work History
Teacher of Record
Spur Virtual Academy
01.2024 - Current
- Led onboarding and ongoing academic support for over 30 hybrid learning students and their families, enhancing first-month engagement to 95% and accelerating academic onboarding completion by 30%
- Collaborated with cross-functional teams to develop individualized learning plans and adapt instruction based on SSTs and progress data, achieving a 22% increase in personalized learning outcomes
- Delivered supplemental math and ELA instruction, implemented progress monitoring tools, and maintained strong communication with parents to drive student success and retention
Mathematics & ELA Instructor (Grades 6-8)
Virtual Preparatory Academy of Wyoming
01.2023 - 01.2024
- Spearheaded onboarding for over 30 students and families at a new virtual academy by designing support materials, leading live setup sessions, and aligning platform workflows with learner needs, achieving an 85% success rate
- Collaborated with administrators, tech teams, and support staff to launch school-wide systems and coordinate state testing (WY-TOPP), enhancing operational efficiency by 25%
- Increased academic engagement by 30% through tailored instruction, MTSS scheduling, and diagnostic data integration; developed resources to support ongoing platform usage
Middle School Math & Art Instructor
Weston County School District #1
01.2017 - 01.2023
- Developed and executed individualized instruction plans for more than 30 students each year, boosting standardized math performance by 25% and bridging achievement gaps through the Title Math Program
- Championed school-community initiatives like the annual art show and real-time family engagement tools, significantly increasing parent participation and student motivation
- Delivered professional development on the use of instructional technology, mentored colleagues, and earned the 'Super Teacher Award' for innovation and student growth
Financial Specialist
Wyoming Honor Conservation Camp
01.2008 - 01.2013
- Managed an annual budget of $1M for a facility housing over 250 inmates, implemented a fixed asset tracking system, and enhanced purchasing workflow efficiency by 25%
- Founded and managed the facility’s industries program, generating over $20K annually and supporting vocational skill development for inmates
- Led two educational fundraisers that generated $10,000 to support students in need of school supplies and Totes for Hope
Education
Master’s - Science, Cybersecurity
University of Nevada – Reno
Reno, NV01.2024
Bachelor of Science - Elementary Education
Valley City State University
Valley City, ND01.2016
Associate of Art - Elementary Education
Eastern Wyoming College
Torrington, WY01.2015
Skills
- Customer Onboarding
- Cross-Functional Collaboration
- Process Improvement
- Training & Enablement
- Project Management
- Strategic Communication
- Data-Driven Decision-Making
- Digital Platforms
- Client Retention
- Microsoft Office Suite
- Google Workspace
- Learning Management Systems
- Canvas
- Zoom
Personal Information
Title: Customer Success Manager | Educational Technology Specialist
Timeline
Teacher of Record
Spur Virtual Academy
01.2024 - Current
Mathematics & ELA Instructor (Grades 6-8)
Virtual Preparatory Academy of Wyoming
01.2023 - 01.2024
Middle School Math & Art Instructor
Weston County School District #1
01.2017 - 01.2023
Financial Specialist
Wyoming Honor Conservation Camp
01.2008 - 01.2013
Master’s - Science, Cybersecurity
University of Nevada – Reno
Bachelor of Science - Elementary Education
Valley City State University
Associate of Art - Elementary Education
Eastern Wyoming College
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