Kensley Russell
Brooklyn,NY
Summary
Highly skilled and dedicated IT Support Engineer with prior experience in providing white glove technical assistance to clients and optimizing network systems. Proficient in troubleshooting and resolving hardware and software issues, ensuring minimal downtime and maximum productivity. Possesses a strong knowledge of computer systems, networks, and security protocols. Proven ability to prioritize and manage multiple tasks effectively, while maintaining exceptional attention to detail. A team-oriented professional with excellent communication skills, committed to providing exceptional customer service and meeting IT infrastructure needs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Executive IT Support Specialist
BSE Global
09.2023 - Current
- Provide high-level technical assistance to executive staff, resolving hardware and software issues promptly.
- Ensure adherence to IT security protocols and best practices to protect sensitive information.
IT Support Specialist
BSE Global
09.2023 - Current
- Supply support to various operating systems, such as Windows and macOS, for company-wide computer systems and ensure optimal performance.
- Assisted in administering and maintaining network devices, including routers, switches, and firewalls, ensuring uninterrupted connectivity
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
Courtside IT Support
Brooklyn Nets
01.2022 - Current
- Provide immediate IT assistance for broadcast systems, scoreboards, and other technology during games.
- Quickly diagnose and resolve technical issues related to live streaming, graphics, and statistics display.
IT Coordinator
BSE Global
01.2022 - 09.2023
- Coordinated and executed end-to-end technology projects, including system upgrades, enterprise applications, network installations, automation, and software implementations.
- Acts as support for all T2/T3 computer-related problems. Issues may include application support, hardware replacement, upgrades, updates, and advanced troubleshooting
Lead Genius
Apple Inc.
01.2020 - 01.2022
- Successfully led a team of highly skilled geniuses in providing exceptional customer service, resulting in consistently high customer satisfaction ratings and positive feedback.
Technical Expert
Apple Inc.
04.2016 - 01.2020
- Administration of Apple devices, leveraging automation tools to streamline processes and supporting enterprise applications
Specialist
Apple.Inc.
05.2015 - 04.2016
- Played a key role in developing and launching a new product line, collaborating with cross-functional teams to ensure successful market penetration and achieving sales targets.
Education
Bachelor's degree - Finance, General
Long Island University
Brooklyn, NY12-2015
Skills
- Microsoft Office 365 Administration
- OKTA Administration
- Jamf Administration
- Zoom Administration
- Salesforce Administration
- Database Administration
- Hardware maintenance
- IT Security Management
- Asset Management
- Backup and recovery
- Desktop support
- Software Installation
Certification
Programming for Everybody (Getting Started with Python) Coursera https://www.coursera.org/account/accomplishments/certificate/3PF3SP86CB3S April 2021
Foundations: Data, Data, Everywhere Coursera https://www.coursera.org/account/accomplishments/certificate/X7ZK3NDXVY4V August 2021
Prepare Data for Exploration Coursera https://www.coursera.org/account/accomplishments/certificate/Z7CCVDRMF9SE October 2021
Ask Questions to Make Data-Driven Decisions Coursera https://www.coursera.org/account/accomplishments/certificate/BF76SC8U49JF October 2021
Timeline
Executive IT Support Specialist
BSE Global
09.2023 - Current
IT Support Specialist
BSE Global
09.2023 - Current
Courtside IT Support
Brooklyn Nets
01.2022 - Current
IT Coordinator
BSE Global
01.2022 - 09.2023
Lead Genius
Apple Inc.
01.2020 - 01.2022
Technical Expert
Apple Inc.
04.2016 - 01.2020
Specialist
Apple.Inc.
05.2015 - 04.2016
Bachelor's degree - Finance, General
Long Island University
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