Your Name
West Hartford,CT
Summary
Information Security Specialist with passion for aligning security architecture plans and processes with security standards and business goals. Extensive experience developing and testing security framework for cloud-based software. Versed in robust network defense strategies.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cybersecurity Specialist
Xxx
01.2021 - Current
- Created cybersecurity best practice communications to educate staff against known threats and potential vectors of attack.
- Authored security incident reports, highlighting breaches, vulnerabilities and remedial measures.
- Developed and maintained incident response protocols to mitigate damage and liability during security breaches.
- Designed company-wide policies to bring operations in line with Center for Internet Security (CIS) standards.
- Managed relationships with third-party intrusion detection system providers.
- Participated in creation of device hardening techniques and protocols.
- Maintained company-wide compliance with industry standards and [Area of certification].
Information Security Administrator
Xxx
03.2019 - 01.2021
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Oversaw development and implementation of improvements to support and network operations.
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
- Communicated regularly with customers concerning data exchange and technology integration.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
- Supported implementation of warehouse management system software applications to enable centralized management of tasks.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
IT Help Desk Technician
Xxx
04.2018 - 03.2019
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Configured hardware, devices, and software to set up work stations for employees.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Researched product and issue resolution tactics to address customer concerns.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Created user accounts and assigned permissions.
- Researched and identified solutions to technical problems.
- Monitored system performance to identify potential issues.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Installed, configured and maintained computer systems and network connections.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Tested new software and hardware prior to deployment.
Education
Xxx
Skills
- IDS Integration
- Intrusion Test Oversight
- Software Deployment
- Incident Response Management
- Data Security
- Risk Assessment
- Telecommunications Systems
- Security Needs Assessment
Certification
- CISA - Certified Information Systems Auditor
- CISSP - Certified Information System Security Professional
Timeline
Cybersecurity Specialist
Xxx
01.2021 - Current
Information Security Administrator
Xxx
03.2019 - 01.2021
IT Help Desk Technician
Xxx
04.2018 - 03.2019
Xxx