Alicia Young
Houston,Texas
Summary
Motivated and proactive college student pursuing a degree in Management Information Systems with a passion for technology and a strong desire to contribute to the IT industry. Trying to utilize hands-on experience gained through coursework and personal projects. Eager to apply knowledge and skills in a dynamic IT environment, contribute to innovative solutions, and continue learning and growing while completing undergraduate studies.
Overview
4
4
years of professional experience
Work History
Child Care Specialist
CNW Enterprises
10.2022 - 11.2023
- Prepared and served nutritious snacks and meals according to dietary guidelines and individual needs.
- Spearheaded daily care and supervision of children, ensuring their safety and well-being at all times.
- Implemented positive discipline techniques and encouraged good behavior through praise and reinforcement.
- Boosted language development through engaging storytelling sessions and interactive games.
Administrative Consultant
ByrdLuxe Concierge
01.2022 - 01.2023
- Achieved 30% reduction in payroll and benefits administration costs through strategic negotiation of pricing and fees, while maintaining and enhancing service quality
- Established and maintained comprehensive customer information database, ensuring accuracy and currency of all records.
- Implemented and managed streamlined system for routine administrative tasks, significantly reducing manual effort and improving operational efficiency.
- Streamlined office operations by implementing efficient administrative systems and procedures.
Child Care Specialist
Braxton Household
07.2020 - 10.2022
- Communicated effectively with parents and caregivers, providing updates on their child's progress and any concerns that arose.
- Completed required training and certifications, including CPR and first aid.
- Demonstrated patience, compassion, and genuine love for working with children.
- Implemented individualized learning plans for children with diverse needs, ensuring their success in meeting developmental milestones.
Administrative Assistant
The College Concierge LLC, Los Angeles
11.2020 - 01.2022
- Created and drafted correspondence, reports, and other documents, while efficiently managing diverse administrative duties.
- Designed and deployed Excel-based tracking system, leading to notable improvements in customer service response times.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Childcare Assistant
Andy's Angels Childcare
01.2020 - 07.2020
- Engaged children in age-appropriate activities to promote their physical, emotional, and cognitive development.
- Maintained clean and organized childcare environment, including sanitizing toys and equipment regularly.
- Collaborated with other childcare staff to plan and execute educational and recreational activities.
Transportation Security Officer
Homeland Security
06.2019 - 01.2020
- Provided excellent customer service by assisting passengers with screening processes and answering questions regarding security procedures
- Participated in ongoing training and drills to stay current on security protocols and procedures.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
Education
BBA - Business Administration of Management Information Systems
Prairie View A&M University
Houston, TX08.2025
Skills
- Customer Service
- Data Entry
- Problem-solving abilities
- Computer Proficiency
- Microsoft Excel
- Customer Relationship Management (CRM)
- Microsoft Outlook
- Technical Support
Timeline
Child Care Specialist
CNW Enterprises
10.2022 - 11.2023
Administrative Consultant
ByrdLuxe Concierge
01.2022 - 01.2023
Administrative Assistant
The College Concierge LLC, Los Angeles
11.2020 - 01.2022
Child Care Specialist
Braxton Household
07.2020 - 10.2022
Childcare Assistant
Andy's Angels Childcare
01.2020 - 07.2020
Transportation Security Officer
Homeland Security
06.2019 - 01.2020
BBA - Business Administration of Management Information Systems
Prairie View A&M University