Cornel Abrom Ganaweh Henries
Soul Network Enterprise International & Companies, LL
Hartford,CT
1
Language
1
Certification
28
years of professional experience
Accomplished Information Technology Professional with a Bachelor’s Degree in Sociology and over a decade of experience in software applications, front-end web development, and technical diagnostics. Delivered high-quality outcomes through effective troubleshooting, maintenance, and repair of complex systems while fostering team collaboration and innovation. Focused on leveraging diverse technical skills and a growth mindset to contribute to a motivated organization dedicated to long-term success.
Work History
Deskside Support (DSS)Technician Virtual Service Operations
1 Year 4 Months- Provides onsite Desktop Support, Workstation, Software Break Fix Support. Provided technical assistance at client center for various IT issues.. Dell Computer Technician
- IMAC-PC Install, Moves, Add and Changes. PC Imaging. Managed the retrieval of IT assets from various locations for recycling. and Tagging. Assisted users with printer troubleshooting and maintenance tasks.. AWS, IBM, Microsoft Partners.
- Managed IT service, ticket, and incident management processes as a certified Dell technician, ensuring timely resolution of technical issues.
Entrepreneur, IT Support Specialist (Remote)
5 Years 9 Months- Provided IT technical consultancy/support for desktops, laptops, hardware, operating systems, applications, and shared networks to enhance user experience.
- Tested new applications and hardware; configured and maintained security for desktop, laptop, and handheld devices, including endpoint protection and hard drive encryption; installed, configured, and maintained on-premise servers and network devices using remote assistance.
- Developed user interfaces using front-end technologies like CSS and Adobe Photoshop.
IT Support Specialist
3 Years- Provided customer support to end users, addressing inquiries and resolving issues. Troubleshot customer issues, enhancing user experience and satisfaction. Carried out network repairs and collaborated with other technical profiles to help solve customers' problems. Reset user passwords and IDs following company protocols.. Configured user peripherals to enhance system functionality. and Remote Assistance.
- Led end-user support for hardware, software, and network issues across business systems.
- Resolved incident tickets using remote diagnostics, documentation, and structured troubleshooting methods.
- Administered user accounts, access permissions, and password resets within enterprise applications.
Manager Trainee/IT Support
8 Years- Provided IT support and resolved technical issues in AS400; trained end users on WMS, AS400, and allocation processes.
- Troubleshot and resolved IT-related software issues on peripheral devices including RF devices, scanners, and Z printers..
- Conducted training sessions for new hires on safety procedures and order selection processes. on basic Safety Procedures and Order Selections
IT Technical Support
2 Years- Provided technical support and training to end users, enhancing user proficiency and satisfaction /Performed hardware repairs on malfunctioning devices to restore functionality./Conducted software updates and installations to maintain system efficiency.
- Reviewing reports to establish baseline customer satisfaction
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Software Technician
1 Year- Software Updates and Installations. Trained End Users, and provided technical support
- Coordinated livestream broadcast events. Edited & Produced Video. Trained Videographers
- Troubleshot software issues and restored workstation functionality for staff users.
- Installed updates, patches, and licensed applications across church computer systems.
- Maintained user accounts, access settings, and basic system configurations.
Computer Instructor
2 Years- Instructed students on computer operations in a classroom setting. and Software Applications. Facilitated practical demonstrations and implemented software solutions to support hands-on learning of basic hardware.
- Delivered computer instruction across office applications, programming basics, and digital literacy courses.
- Prepared lesson plans aligned with curriculum objectives and student learning outcomes.
- Assessed student progress through assignments, quizzes, and practical computer lab exercises.
Education
Bachelor of Science - Front-End Web Development
Bachelor of Arts - CompTIA A+, CompTIA Security+, CompTIA Network+, CompTIA Server+ Trainings
Diploma - Information Technology Qualified Professional
Bachelor of Arts (BA) Degree - Sociology
Diploma - Computer Operation/Software Application
Skills
Front-End Web Developer / HTML / CSS / GitHub/Bootstrap
CompTIA certifications
Adobe Photoshop 2024 / WordPress
System Analysis and Design
Experience in QBasic Programming/JavaScript/MySQL/JIRA
Microsoft Azure
Experience in CrowdStrike Resolution
OS support
G Suite / Jamf / OKTA / Raisers Edge / Macrium Reflect
Information Technology Qualified Professional
Desktop Hardware / Computer Hardware Peripherals
MDM expertise
Office 365 support
Active Directory management
ITIL management
Zscaler Authentication / Endpoint VPN
Warehouse Management System (WMS)
Network | System Security Assessment / vSphere-VMWare
AS400 emulation
ServiceNow Ticketing System / Service Operation Workspace (SOW)
Teradata & Oracle Database Maintenance
Authentication: Access Control/VPN Access Management.
Video conferencing support
Network troubleshooting
Operating systems expertise
IRIS / RxHome / Express Scripts / IBM i Access
SCCM proficiency
SLA management
Support onboarding and offboarding employees service-oriented IT environment
Network troubleshooting
Security Technologies: SSH
SSL
Digital certificates
Antivirus Tools (Norton
Ghost
etc.)
CyberArk / Oracle Database/Avaya Phone / Rocket Blue Zone (Rumba)
Citrix system expertise
Attention to detail
Customer service
Works Well Under Pressure
Multitasking and organization
Written/Verbal communication
Troubleshooting
Equipment installation
Maintenance and repairs
Quality control
Preventive Maintenance
Documentation and reporting
Equipment maintenance
Work Planning and Prioritization
System troubleshooting
Customer interaction
Repair services
Regulatory compliance
Computer troubleshooting
User support
Data analysis
System upgrades
Equipment operation
File and record maintenance
Software installation
Written communication
Critical thinking
Material handling
Problem-solving
Six sigma methodologies
Network administration
Program support
Project Support
Innovation skills
User training
Inventory oversight
Software configuration
Risk mitigation
Computer-assisted diagnostics
Production Assistance
System Tests
System installation
System diagnostics
Information tracking
Operations monitoring
Documentation preparation
Hardware installation
Organizational skills
Safety Equipment
OSHA compliance
Equipment Repair
Routine Inspections
Workload management
Certification
- Computer Operations & Software Application
- Information Technology Qualify Professional
Personal Information
Work Permit: Authorized to work in the USA for any employer.
Languages
French
Professional Working
Timeline
Deskside Support (DSS)Technician Virtual Service Operations
Kyndryl/RTX Corp. (Raytheon Technologies)
06.2025 - CurrentRead More
IT Support Specialist
GalaX E Solutions
01.2022 - 01.2025Read More
Entrepreneur, IT Support Specialist (Remote)
Soul Network Enterprise International & Companies, LL
01.2021 - CurrentRead More
IT Technical Support
Astro Logistics
01.2020 - 01.2022Read More
Manager Trainee/IT Support
Dollar Tree
01.2015 - 01.2023Read More
Software Technician
Providence Baptist Church Liberia
01.2013 - 01.2014Read More
Computer Instructor
International College of Business & Technology (ICBT)
01.1999 - 01.2001Read More
Commercial Links Inc.
Diploma from Computer Operation/Software Application
Read More
A. M. E. Zion University College
Bachelor of Arts (BA) Degree from Sociology
Read More
Shares Computer Institute
Diploma from Information Technology Qualified Professional
Read More
CBT Campus
Bachelor of Arts from CompTIA A+, CompTIA Security+, CompTIA Network+, CompTIA Server+ Trainings
Read More
Palm Beach Code School
Bachelor of Science from Front-End Web Development
Read More