Summary
Overview
Work History
Education
Skills
Timeline
SoftwareEngineer
Michael Murrell

Michael Murrell

New Orleans,LA

Summary

Talented individual with excellent customer service and facility oversight skills and more than ten years of experience. Highly effective and comfortable working with people at all levels in organization. Results-driven with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.

Overview

14
14
years of professional experience

Work History

Owner Loyalty Manager

Bayou NIssan
New Orleans, LA
01.2022 - Current
  • Used knowledge of market trends to create value-added solutions resulting in significant increase in customer satisfaction.
  • Aligned branding initiatives and sales strategies with client goals.
  • Optimized team hiring, training and performance.
  • Trained and developed team members to build human capital.
  • Trained and motivated employees to perform daily business functions.
  • Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
  • Optimized team hiring, training and performance
  • Trained and motivated employees to perform daily business functions

Sales Consultant

Bayou Ford
La Place, LA
02.2018 - 01.2020
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Maintained sense of urgency in answering customer questions and requests through email or voice message.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Achieved top performance by strategically adapting to rapidly changing, competitive environment.
  • Responded to telephone and in-person requests for information.

Sales Consultant

Premier Automotive Group
New Orleans, LA
11.2017 - 02.2018
  • Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
  • Created detailed sales presentations to communicate product features and market data.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Used prospecting and client development techniques to produce fresh leads and maintain solid conversion rate.
  • Provided sales and customer service assistance to walk-in traffic
  • Completed orders and organized product deliveries to meet customer timetables.

Sales Consultant

Hyundai Of Metairie
Metairie, LA
04.2014 - 10.2017
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Maintained sense of urgency in answering customer questions and requests through email or voice message.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Achieved top performance by strategically adapting to rapidly changing, competitive environment.
  • Responded to telephone and in-person requests for information.
  • Provided sales and customer service assistance to walk-in traffic
  • Followed up with existing customers to provide additional support and address concerns.

Assistant Store Manager

Airport Management Services
New Orleans, LA
10.2013 - 03.2014
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Rotated merchandise and displays to feature new products and promotions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings

Senior Radiologic Technologist

American Health Imaging
Dallas, TX
08.2005 - 02.2013
  • Prepared and administered contrast materials, radiopharmaceuticals, anesthetic and antispasmodic drugs for imaging procedures.
  • Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop and produce diagnostic images.
  • Processed, labeled and organized diagnostic images to match with patient records.
  • Minimized patients' exposure to radiation with beam-restrictive devices and shielding techniques.
  • Monitored and managed inventory and supply levels of sterile and non-sterile items, contrast materials, catheters, films and chemicals.
  • Handled private and confidential information in compliance with hospital policies and procedures.
  • Educated patients on procedure details, provided instructions and answered questions to minimize anxiety and improve cooperation.
  • Interpreted data and offered personalized recommendations for patient care.
  • Monitored patients for signs of adverse reactions or other abnormalities of significance.
  • Upheld high level of service to patients by assisting in different ways, displaying professionalism and responding appropriately to questions and concerns.
  • Sanitized scanning machines after each patient to prevent spread of germs and illnesses.
  • Obtained best imaging by determining exposure factors for individual patients.
  • Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
  • Collected patient vital signs and medical history as part of physical exam preparation procedures.
  • Followed radiation safety measures and used protection devices to prevent harm to patients or staff.
  • Used radiation safety measures and protection devices to comply with government regulations and to maintain safety of patients and staff.
  • Initiated protocols to protect patients and personnel against radiation during procedures.
  • Executed various types of diagnostic imaging procedures on patients ranging in age from toddler to adult.
  • Welcomed patients and tried to make procedures as pleasant as possible through discretion and personal support.
  • Operated equipment to produce quality images of specific body parts.
  • Processed exposed radiographs using film processors or computer generated methods.
  • Operated x-ray and mobile imaging equipment in MRI, Cat Scan, Fluoroscopy and Radiology settings.

Education

Associate of Science - Radiologic Technology

Veterans Administration Hospital of Sepulveda
Sepulveda, California

Fine Arts

California State University Northridge
Northridge, CA

Liberal Arts And General Studies

College of The Desert
Palm Desert, CA

High School Diploma -

Palm Springs High School
Palm Springs, CA

Skills

  • Assignment Delegation
  • Human Resources Oversight
  • Focus and Follow-Through
  • Goal Setting
  • Training Management
  • Performance Assessment
  • Employee Motivation
  • Staff Scheduling
  • Team Leadership
  • Quality Assurance
  • Customer Service Management
  • Problem Anticipation and Resolution
  • Verbal and Written Communication
  • Decision Making
  • Database Maintenance
  • Sales Coaching

Timeline

Owner Loyalty Manager

Bayou NIssan
01.2022 - Current

Sales Consultant

Bayou Ford
02.2018 - 01.2020

Sales Consultant

Premier Automotive Group
11.2017 - 02.2018

Sales Consultant

Hyundai Of Metairie
04.2014 - 10.2017

Assistant Store Manager

Airport Management Services
10.2013 - 03.2014

Senior Radiologic Technologist

American Health Imaging
08.2005 - 02.2013

Associate of Science - Radiologic Technology

Veterans Administration Hospital of Sepulveda

Fine Arts

California State University Northridge

Liberal Arts And General Studies

College of The Desert

High School Diploma -

Palm Springs High School

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Michael Murrell