Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lacy Stickle

Tallmadge,OH

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

19
19
years of professional experience

Work History

Laundry Supervisor/Housekeeping Inspector

Sheraton Suites Akron/Cuyahoga Falls
02.2019 - Current
  • Adhered to safety protocols by enforcing proper equipment usage.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Increased employee performance through effective supervision and training.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.

Remote Customer Service

NexRep
02.2020 - 12.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls /chats/emails with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

MedSom Administrative Assistant/Office Manager

Child Guidance & Family Solutions
08.2014 - 06.2016
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Transcribed phone messages and relayed to appropriate personneInvoiced patients accurately in line with charging guidelines.
  • Printed prescription requests and queries in compliance with practice protocol.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

Front Desk Support Staff/AmeriCorps VISTA Member

Family & Community Services, Inc
04.2004 - 12.2014
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.

Education

Graduate of General Studies - undefined

Windham High School

Graduate of Cosmetology -

Maplewood Joint Vocational School

Skills

  • Improving Employee Engagement
  • Call Center Operations
  • Critical Thinking Skills
  • Computer Proficiency
  • Excellent Communication
  • HIPAA Guidelines
  • Leadership and Change Management
  • Administration and Operations

Timeline

Remote Customer Service

NexRep
02.2020 - 12.2021

Laundry Supervisor/Housekeeping Inspector

Sheraton Suites Akron/Cuyahoga Falls
02.2019 - Current

MedSom Administrative Assistant/Office Manager

Child Guidance & Family Solutions
08.2014 - 06.2016

Front Desk Support Staff/AmeriCorps VISTA Member

Family & Community Services, Inc
04.2004 - 12.2014

Graduate of General Studies - undefined

Windham High School

Graduate of Cosmetology -

Maplewood Joint Vocational School

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Lacy Stickle