Nathaniel Kremer
Brookline,MA
Summary
Experienced leader and problem-solver dedicated to optimizing operations, reducing costs, and improving organizational efficiency. Demonstrates exceptional decision-making abilities and sound judgment to drive positive outcomes for company success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Taproom Manager
Mighty Squirrel Brewing Company
2024.05 - Current
- Manage operations of one of New England’s largest brewery taprooms (13,000 sq
- Ft.), overseeing four bars
- Lead and develop a diverse team of 30+ staff including bartenders, servers, support, and kitchen personnel
- Oversee daily operations: staff scheduling, inventory management, customer experience
- Implement and maintain high service standards to ensure customer satisfaction and loyalty
- Drive continuous improvement in taproom operations through staff training and process refinement
- Promotions and Initiatives
- Implemented a bundle promotion to boost to-go beer sales and weekday food sales
- Introduced can pours to manage limited storage, address inventory issues, minimize expired beer, and increase taproom revenue by an additional 3.25% weekly
- Developed an efficient staffing model, improving staff compensation while reducing labor costs by up to 25%
- Designed targeted promotions to boost customer loyalty and sales during major neighborhood events
- Operational and Logistical Management
- Spearheaded semiweekly beer orders for Fenway taproom, establishing accurate ordering practices and optimizing inventory management
- Analyzed sales data and projected demand to balance order quantities with storage constraints
- Reorganized cooler inventory to enhance efficiency and employee safety during keg changes
- Implemented quality control measures to ensure product freshness, focusing on can packing dates, to ensure product freshness and maintain high-quality standards for customers
- Streamlined inventory in the limited space cooler to reduce keg change time and enhance employee safety
- Identified a 43% increase in to-go canned beer sales since 2018 due to inflation; currently developing adaptive pricing strategies
Bartender
Mighty Squirrel Brewing Company
2024.03 - 2024.05
- Served more than 400 customers during special events, nights, and weekends.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Educated customers on a 25 line tap list, making personalized recommendations based on preferences or dietary restrictions.
Senior Technology Consultant
Ernst & Young
2020.09 - 2023.06
- Guided three separate teams in the development and implementation of five COVID-19 vaccine management solutions, contributing to the first successful vaccination efforts nationwide
- Owned project planning and management while acting as a liaison between project teams and external stakeholders, fostering strong relationships and generating additional technology services for clients
- Managed the tracking and reporting of vaccine administration, ensuring current and accurate data for monitoring progress and resource allocation
Designed and integrated a platform for employees to upload daily COVID-19 self-test results, ensuring compliance with safety protocols and providing a centralized repository for data tracking - Conducted regular project status meetings, providing comprehensive updates to key stakeholders and team members
- Partnered with cross-functional teams, including healthcare professionals, government agencies, and technology experts, to devise efficient vaccination administration strategies utilizing Qualtrics XM
Staff Technology Consultant
Ernst & Young
2018.09 - 2020.08
- Led a 16-month engagement as a co-manager of an, C4C implementation for a $17 billion Power and Utilities company in the southern US
- Managed a diverse team of over 100 on-site and 150 off-site professionals, ensuring effective collaboration and successful project execution
- Facilitated successful transitions from legacy systems to modernized infrastructure by developing detailed migration plans and providing hands-on support throughout implementation phases.
- Coordinated cross-functional teams to create cohesive strategies for achieving project goals within specified timelines.
- Developed customized software applications to enhance functionality and usability for a diverse range of clients.
Education
Bachelor of Arts - American Studies
Hamilton College
Clinton, NY05.2018
Skills
- Operations Management
- Data Analysis and Demand Forecasting
- Inventory Management
- Process Optimization
- Project Management
- Team Leadership and Development
- Performance Monitoring and Reporting
- Problem-solving
Certification
Cicerone Level 1: Certified Beer Server, Qualtrics XM Engagement Manager certification, Qualtrics XM Customer
Experience certification
Timeline
Taproom Manager
Mighty Squirrel Brewing Company
2024.05 - Current
Bartender
Mighty Squirrel Brewing Company
2024.03 - 2024.05
Senior Technology Consultant
Ernst & Young
2020.09 - 2023.06
Staff Technology Consultant
Ernst & Young
2018.09 - 2020.08
Bachelor of Arts - American Studies
Hamilton College
Cicerone Level 1: Certified Beer Server, Qualtrics XM Engagement Manager certification, Qualtrics XM Customer
Experience certification
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