Marley Lapointe
Sebring,FL
Summary
Dynamic professional with a proven track record enhancing patient intake processes and customer satisfaction. Excelled in multitasking and organization, leveraging Microsoft Office and Salesforce to streamline operations. Achieved significant improvements in data accuracy and efficiency, demonstrating exceptional follow-up skills and a commitment to excellence.
Overview
6
6
years of professional experience
Work History
Intake Coordinator
Banyan Treatment Center
01.2023 - Current
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
- Established rapport with patients through empathetic listening skills and providing relevant information regarding their care plans.
Call Agent
Results
07.2021 - 01.2023
- Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
- Achieved targeted call resolution times by swiftly identifying issues and providing solutions.
- Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
- Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.
Store Associate
Big Lots
12.2018 - 01.2021
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Education
Associate of Applied Science - Health Science
South Florida State College
Avon Park, FL05.2019
High School Diploma -
Avon Park High School
Avon Park, FL05.2016
Skills
- Insurance Verification
- Follow-up skills
- Multi-Line Phone Systems
- Appointment Scheduling
- Customer Service
- Multitasking and Organization
- Microsoft Office
- Data Entry
- Cross-cultural sensitivity
- Salesforce
- KIPU EMR
Timeline
Intake Coordinator
Banyan Treatment Center
01.2023 - Current
Call Agent
Results
07.2021 - 01.2023
Store Associate
Big Lots
12.2018 - 01.2021
Associate of Applied Science - Health Science
South Florida State College
High School Diploma -
Avon Park High School