Kaija Stewart
Covington,GA
Summary
Ambitious/highly motivated individual eager to lend combined knowledge and skills to enhance business performance. Thrives in both individual and team capacities, leveraging excellent work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs.
Overview
5
5
years of professional experience
Work History
Roadside Assistance Dispatcher
Agero
10.2023 - Current
- Handle multiple calls and service requests simultaneously, prioritizing based on urgency and severity.
- Provided exceptional customer service to clients in need of roadside assistance, demonstrating strong communication and problem-solving skills.
- Assess the nature of the situation and gather essential information, such as the location of the driver, the type of vehicle, and the specific issue.
- Coordinate with towing companies, locksmiths, or other service providers to dispatch assistance to the stranded driver in a timely manner.
- Relay important information to drivers, such as estimated arrival times and service details.
IT Support Specialist
Arby's Restaurant Group / Inspire Brands
06.2021 - 03.2023
- Answer, evaluate, and prioritize incoming telephone, voicemail, email, and in-person request
- Created help desk tickets using salesforce, troubleshoot and resolved desktop issues.
- Coordinate installation of new equipment and return of defective equipment for Arby's restaurants (ex: registers, printers,monitors, back office computers, internet modem, etc.)
- Works cohesively with fellow team members, management, escalation points, and vendors to ensure the right solutions are implemented and sustained
- Reset restaurant users passwords using Active Directory, Eco trak, Learning Hub, OKTA, Workday, etc
- Deliver in scope support for internet service and connectivity related issues
- Collaborated closely with vendors to ensure timely delivery of required products and services.
- Set up equipment for employee use, performed and ensured proper installation of cables, operating systems, and appropriate software.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
Sales Associate
Great Grizzly Fireworks
06.2020 - 12.2020
- Maintaining and gaining product knowledge to adequately answer any questions the customer may have about our products
- Unloading incoming stock and stocking product in correct area on shelves
- Memorize over 30 fireworks to give customized recommendations to guest (Have in-depth knowledge of various firework brands, types, and performance characteristics)
- Documented reports to upper-level management
- At the end of the shift, ensure the money gets dropped off at the bank.
- Participate in training sessions to enhance product knowledge, customer service skills, and safety awareness
- Help customers choose appropriate fireworks based on their preferences and budget.
- Emphasize and enforce safety regulations and guidelines related to the use of fireworks
Key Holder Manager
Dollar General
09.2018 - 02.2020
- Monitor store activity and ensured it is properly supervised
- Greet Customers when entering and leaving to ensure 100% customer satisfaction
- Ensure the tills are at the amount they are supposed to be in the beginning of the shift and at the end of the shift.
- Organized product displays throughout the store in an attractive manner that would entice customers.
- Resolved customer issues in a timely manner while adhering to company policies and procedures.
- Supported store manager in achievement of store goals and KPIs.
- Performed basic maintenance tasks such as cleaning shelves, sweeping floors, dusting fixtures.
- Sorted pallets and containers and transported items to sales floor for stocking.
- Verified that returned items met return policies before processing refund requests.
- Answered product questions with up-to-date knowledge of sales and promotions.
Education
High School Diploma -
South Gwinnett High School
Snellville, GA05.2018
Skills
- Software Deployment
- Ticketing System Experience
- Active Directory Management
- Hardware Installation
Soft
- Help Desk Support
- Data Analysis
- Active listening
- Analytical thinking
- Excellent Communication
Timeline
Roadside Assistance Dispatcher
Agero
10.2023 - Current
IT Support Specialist
Arby's Restaurant Group / Inspire Brands
06.2021 - 03.2023
Sales Associate
Great Grizzly Fireworks
06.2020 - 12.2020
Key Holder Manager
Dollar General
09.2018 - 02.2020
High School Diploma -
South Gwinnett High School