Summary
Overview
Work History
Education
Skills
Timeline
Generic

Florette Marable

Henderson,NC

Summary

Dedicated customer service professional with a strong understanding of service delivery and proven multitasking abilities. Committed to building and maintaining professional relationships that drive profitability and business results. Ensuring customer satisfaction is a top priority, striving to provide exceptional service and unmatched support. Proficient in utilizing customer service best practices, adept at exploring different solutions to effectively address customer needs. Hardworking and highly motivated, eager to contribute combined knowledge and skills to enhance business performance. Whether working independently or as part of a team, leverages seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven, passionate about growth and efficiency, always striving to meet company needs and increase service value.

Overview

13
13
years of professional experience

Work History

CUSTOMER BENEFITS ADVISOR

Unum
05.2022 - 03.2024
  • Researched best practices from other organizations in order to make recommendations for changes or enhancements to the company's existing benefits plans
  • Created and maintained accurate records of employee benefits plans, ensuring compliance with federal regulations
  • Collaborated closely with management teams to create new policies and procedures around employee benefits offerings
  • Maintained up-to-date knowledge of state and federal laws governing employee benefits plans.
  • Educated employees on available benefits options, empowering them to make informed decisions about their coverage.

REMOTE CUSTOMER SERVICE REPRESENTATIVE

Randstad
02.2021 - 03.2022
  • Handled customer complaints and inquiries in a courteous and efficient manner
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
  • Developed strong customer relationships and loyalty through effective communication
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
  • Responded to telephone inquiries and complaints following standard operating procedures
  • Addressed customers courteously using suitable methods and problem-solving skills
  • Utilized problem-solving techniques to identify solutions for complex customer inquiries
  • Processed orders, returns, and exchanges in an accurate and efficient manner.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

CUSTOMER SERVICE REPRESENTATIVE/CALL CENTER

Continuum Global Solutions
04.2017 - 02.2019
  • Handled customer complaints and inquiries in a courteous and efficient manner
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
  • Developed strong customer relationships and loyalty through effective communication.

CUSTOMER SERVICE REPRESENTATIVE

Adecco
11.2016 - 03.2017
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

SR. CUSTOMER SERVICE REP.

Xerox Healthcare ACS
04.2011 - 03.2016
  • Provided excellent customer service to a diverse range of clients, building strong relationships and ensuring high levels of satisfaction
  • Handled escalated situations calmly while maintaining positive relationships with customers throughout the process
  • Demonstrated ability to work independently under minimal supervision while meeting daily objectives and goals set by senior staff members
  • Developed deep understanding of company products and services, responding promptly to inquiries and resolving issues quickly and efficiently
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
  • Investigated and resolved customer inquiries and complaints quickly.

CUSTOMER SERVICE REP.

Express Personnel
11.2010 - 04.2011
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
  • Developed strong customer relationships and loyalty through effective communication
  • Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
  • Addressed customers courteously using suitable methods and problem-solving skills.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

HIGH SCHOOL DIPLOMA -

SOUTHERN VANCE HIGH SCHOOL
Henderson, NC
06.1995

Skills

  • MS Office
  • Remote Office Availability
  • Critical Thinking
  • Active Listening
  • Multitasking Abilities
  • Teamwork and Collaboration
  • Problem-solving abilities
  • Data Entry
  • Call center experience
  • Product Knowledge
  • Appointment Scheduling
  • Customer Relationship Management (CRM)
  • Technical Support
  • Multi-line phone talent

Timeline

CUSTOMER BENEFITS ADVISOR

Unum
05.2022 - 03.2024

REMOTE CUSTOMER SERVICE REPRESENTATIVE

Randstad
02.2021 - 03.2022

CUSTOMER SERVICE REPRESENTATIVE/CALL CENTER

Continuum Global Solutions
04.2017 - 02.2019

CUSTOMER SERVICE REPRESENTATIVE

Adecco
11.2016 - 03.2017

SR. CUSTOMER SERVICE REP.

Xerox Healthcare ACS
04.2011 - 03.2016

CUSTOMER SERVICE REP.

Express Personnel
11.2010 - 04.2011

HIGH SCHOOL DIPLOMA -

SOUTHERN VANCE HIGH SCHOOL

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Florette Marable