Nery Contreras

The Stratosphere Hotel & Skypod

10.2011 - Current

Trained and mentored new employees to maximize team performance.
Kept employees operating productively and working on task to meet business and customer needs.
Supervised employees and oversaw quality compliance with company standards for food and services.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Ensure all public areas are up to property standards
Evaluated employee performance and conveyed constructive feedback to improve skills
Improved staffing during busy periods by creating employee schedules and monitoring call-outs
Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities
Adhered to company standards and compliance requirements for operations and cleanliness of areas
Maintained professional demeanor by staying calm when addressing unhappy or angry customers
Established team priorities, maintained schedules and monitored performance
Kept employees operating productively and working on task to meet business and customer needs
Worked closely with team members to schedule breaks and shifts to meet state regulations
Supervised employees and oversaw quality compliance with company standards for food and services