Melissa Brake
Santa Fe Springs,California
Summary
Professional, enthusiastic Marine Veteran with over four years experience in customer service, administration, and supply logistics in search of company to grow and compliment acquired skills. Able to learn new tasks quickly and proficient with growing key customer relationships.
Overview
5
5
years of professional experience
Work History
Operations Supervisor
David's Bridal
Long Beach, CA
11.2021 - Current
- Motivated and trained employees to maximize team productivity.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitor all orders, shipments, service, inventory, and points of sale (POS) to maximize open-to-buy.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Trained new employees on proper protocols and customer service standards
- Performed day-to-day store operations including inventory management, sales generation, and payroll.
- Handled all customer transactions.
- Managed over 40 customer calls per day to ensure quality customer service
Clerk NC- Data Entry
Los Angeles Registrar-Recorder/County Clerk
10.2020 - 11.2020
- Temporary employee assisted in ensuring a secure and fair Presidential Election of 2020 by providing office support in data entry, voter registration, vote by mail, ballot count and election night support.
- Maintained detailed logs of finished and in-progress data entry projects to identify areas of improvement and increase productivity.
- Volunteered to assist with special office projects, successfully completing all tasks prior to deadlines.
- Proofread documents, editing materials to correct grammar and spelling mistakes.
- Transferred written information into databases to maintain consistent, accurate client records and project details.
Customer Service Representative
Elevated Equipment Supply
07.2018 - 09.2018
- Interacted with customers by telephone or in person to provide information about products and services, enter orders, cancel accounts, and obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Ensure that appropriate changes were made to resolve customer issues.
- Conducted searches to find relevant information.
Sales Associate
Celebrity Connected
01.2018 - 06.2018
- Create, maintain, and enter information using Excel.
- Conduct searches to find needed information, using such sources as the Internet.
- Participate in gifting suite events, working with celebrities, developers, advertisers, or production managers to market products or services.
- Assist companies select products or accessories to be displayed at trade or special production shows.
- Aggressively following up on leads and business opportunities by identifying, qualifying and scheduling prospective customers through research, networking, and email while cultivating and developing client relationship management for existing accounts.
- Provide professional presentations of Company services by continuously updating all prospects on Company product modifications, changes, and enhancements while ensuring high levels of customer satisfaction through excellent service.
Sales Associate
New York & Company
10.2013 - 01.2014
- Greet customers and ascertain what each customer wants or needs.
- Describe merchandise and explain use, operation, and care of merchandise to customers.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Answer questions regarding the store and its merchandise.
- Help customers try on or fit merchandise.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Identify and prevent security risks and thefts.
- Clean shelves, counters, and tables.
Supply Technician
United States Marine Corps
12.2009 - 09.2013
- Determine if inventory quantities are sufficient for needs, ordering more materials when necessary.
- Respond to customer and supplier inquiries about order status, changes, or cancellation.
- Perform buying duties when necessary.
- Contact suppliers in order to schedule or expedite deliveries and to resolve shortages, missed or late deliveries, and other problems.
- Track the status of requisitions, contracts, and orders.
- Calculate costs of orders, and charge or forward invoices to appropriate accounts.
- Check shipments when they arrive to ensure that orders have been filled correctly and that goods meet specifications.
- Maintain knowledge of all organizational and governmental rules affecting purchases, and provide information about these rules to organization staff members and to vendors.
- Monitor in-house inventory movement and complete inventory transfer forms for bookkeeping purposes.
- Approve bills for payment.
- Locate suppliers, using sources such as catalogs and the internet, and interview them to gather information about products to be ordered.
Education
Some College (No Degree) -
Long Beach City College
Long Beach, CAPharmacy Technician Certificate -
Downey Adult School
Downey, CA07.2019
High School Diploma -
Santa Fe High School
Santa Fe Springs, CA06.2009
Skills
- Microsoft Word, PowerPoint and Excel savvy
- Works well under pressure
- Punctual
- Leadership skills and experience
- Data entry
- Organized
- Effective communication skills
- Team player
- Inventory and Supply Management
- Money Handling
- Pharmacy Tech Certified
- CPR Certified
Timeline
Operations Supervisor
David's Bridal
11.2021 - Current
Clerk NC- Data Entry
Los Angeles Registrar-Recorder/County Clerk
10.2020 - 11.2020
Customer Service Representative
Elevated Equipment Supply
07.2018 - 09.2018
Sales Associate
Celebrity Connected
01.2018 - 06.2018
Sales Associate
New York & Company
10.2013 - 01.2014
Supply Technician
United States Marine Corps
12.2009 - 09.2013
Some College (No Degree) -
Long Beach City College
Pharmacy Technician Certificate -
Downey Adult School
High School Diploma -
Santa Fe High School
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