INGA SHEPARD
San Antonio,TX
Summary
Experienced Medical Assistant and Phlebotomist with over 14 years of expertise in patient care and customer service. Proficient in ensuring patient comfort, managing lab procedures, and maintaining accurate records throughout all phases of patient processing. Seeking a full-time position to leverage my skills in a healthcare setting.
Overview
18
18
years of professional experience
Work History
Phlebotomist
North Shore Laboratory
05.2025 - 09.2025
- Performed blood draws using various techniques to ensure patient comfort and satisfaction.
- Maintained accurate patient records and specimen labeling for effective tracking and processing.
- Collaborated with laboratory staff to streamline sample processing workflows, enhancing operational efficiency.
- Trained junior phlebotomists on best practices for specimen collection and handling protocols.
Phlebotomist Specialist, Medical Lab Assistant
LabCorp at Walgreens
06.2020 - 10.2023
- Pleasantly greeted clients at check-in, confirmed patient identity, verified insurance information, diagnosis codes, and doctor's orders.
- Input patient data into billing and insurance systems; answered phones, scheduled appointments, and managed records for drug screens and kit collections.
- Drew blood through venipuncture or finger stick, prepared blood samples for testing, including clotting, spinning, and serum separation.
- Sanitized lab equipment, maintained a clean workspace, and ensured readiness for next-day work and transport pickup.
Phlebotomist Specialist, Medical Lab Assistant
Clinical Pathology Labs Inc / Sonic Health
06.2019 - 02.2021
- Floated between locations, managing both front and back-office lab duties, from patient check-in to lab work.
- Verified patient information, insurance, and doctor orders; drew blood from patients of all ages, from infants to elderly, and prepared samples for testing and transport.
Phlebotomist Specialist, Medical Assistant
Genesis Diagnostics Inc
01.2016 - 10.2018
- Worked in a doctor's office conducting lab work, including drawing blood, performing drug screens, and completing other lab-related duties.
Medical Assistant, Phlebotomist
Dr. Jibrail Kasperkhan
01.2017 - 06.2017
- Prepared charts, took patient history and complaints, drew blood, and prepped samples for testing and transport.
- Answered phones, maintained organized charts, cleaned rooms, and provided additional office support as needed.
Manager, Medical Asst.
Any Lab Test Now
02.2013 - 01.2017
- Assisted in onboarding and training new interns, delivering guidance on company policies, lab information systems, and general procedures.
- Maintained accurate logs for patient records and specimen information, managed workflow during high-volume periods, and performed venipuncture and capillary blood collections.
- Collected specimens for drug screens, paternity tests, and alcohol tests, processed billing, collected payments, and ensured specimens were prepared for analysis.
Phlebotomist, Biometric Screener
Summit Health
06.2013 - 07.2016
Medical Assistant (MA)
Texas Med Clinic
06.2007 - 11.2010
Education
Vocational School Certificate - Medical Assistant
Texas Careers
San Antonio, TXSkills
- Venipuncture & Cappillary Collection
- Order of draw
- Patient care & Communication
- Specimen Handling and Transport
- Medical Terminology
- HIPPA
- Customer Service
- Attention to Detail
- Documentation &EMR
- CPR
Timeline
Phlebotomist
North Shore Laboratory
05.2025 - 09.2025
Phlebotomist Specialist, Medical Lab Assistant
LabCorp at Walgreens
06.2020 - 10.2023
Phlebotomist Specialist, Medical Lab Assistant
Clinical Pathology Labs Inc / Sonic Health
06.2019 - 02.2021
Medical Assistant, Phlebotomist
Dr. Jibrail Kasperkhan
01.2017 - 06.2017
Phlebotomist Specialist, Medical Assistant
Genesis Diagnostics Inc
01.2016 - 10.2018
Phlebotomist, Biometric Screener
Summit Health
06.2013 - 07.2016
Manager, Medical Asst.
Any Lab Test Now
02.2013 - 01.2017
Medical Assistant (MA)
Texas Med Clinic
06.2007 - 11.2010
Vocational School Certificate - Medical Assistant
Texas Careers