Dietra Jones
Woodbridge,VA
Summary
Accomplished professional with a proven track record of excellence in roles ranging from Executive Support to the Chief Operating Officer at E. Navoy Brown, Inc. to Ride Share driver at Uber, having achieved 3,000 five-star rides and streamlining executive schedules. Demonstrates exceptional multitasking and organization skills, alongside adaptability. Known for being a strong problem solver, enhancing customer experiences and operational efficiency.
Overview
17
17
years of professional experience
Work History
Ride Share Driver
Uber Driver
04.2023 - Current
- Picks up riders at designated locations greeting riders upon vehicle entry.
- Builds positive relationships with passengers by providing friendly and professional service.
- Has achieved and maintained high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Has maintained platinum status consistently with over 3,000 five-star rides
- Follows company guidelines and policies when interacting with passengers.
- Monitors traffic patterns and adjusted routes to minimize travel time.
- Adheres to all safety regulations and traffic laws while driving.
- Inspects vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
- Follows applicable traffic regulations and traffic laws.
Personal Assistant to the Chief Executive Officer
E. Navoy Brown, Inc.
05.2015 - Current
- Coordinates events, prepares agendas and manages schedule for the CEO.
- Processes travel expenses and reimbursements for executive team and senior management group.
- Contributes to smooth business operations by planning and organizing meetings and conferences.
- Manages executive calendars , scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Uses advanced software to prepare documents, reports, and presentations.
- Prepares meeting agendas and briefing papers for members of board of directors and executive team.
- Handles confidential and sensitive information with discretion and tact.
- Answers incoming phone calls and emails, and presented urgent requests for timely response.
- Creates and manages office systems to efficiently deal with documentation.
- Organizes logistics and materials for each meeting and takes detailed notes for later dissemination to key stakeholders.
- Facilitates training and onboarding for incoming office staff.
- Screens personal and business calls and directed to appropriate party.
- Handles logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president and other ad hoc projects.
Brand Ambassador Team Lead
Various Brands
11.2007 - Current
- Communicates product information with confidence and educates consumers about company products and services
- Approaches strangers and interacts with over 100 people and engages in candid conversation with goal of developing brand loyalty.
- Shows understanding of customer's personal style and preferences when demonstrating product or service
- Engages, educates, and befriends customers to deliver amazing shopping experience.
- Educates customers on product features and answered questions regarding product use.
- Organizes and stocks merchandise to keep necessary levels for sales demand.
- Collaborates with sales staff to identify target customers, train how to promote products and increase sales.
- Greets customers warmly and pleasantly answers inquiries.
- Increased sales by effectively communicating product benefits.
- Works with team to achieve sales goals for products.
- Develops and executes promotional campaigns to drive brand awareness and sales.
- Engages customers to communicate key product features.
Sales/Customer Service Representative
Capital Jazz Productions
08.2010 - 04.2015
- Responded to incoming 5customer requests to book cabins on the annual Jazz SuperCruise.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Resolved issues with bookings by making name changes for guests and making notes of medical needs
- Provided excellent customer care by responding to concerns of potential passengers.
- Cross-trained and backed up other customer service managers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Educated customers about billing, payment processing and support policies and procedures.
- Sought ways to improve processes and services provided.
Education
High School Diploma -
Mount Vernon High School
Alexandria, VACertification of Completion - Microsoft Office Suite Instructor
Knowlogy, Inc.
Falls ChurchBroadcast Journalism
Pyramid Communications
Washington, DCSkills
- Office administration
- Calendar management
- Travel arrangements
- Executive support
- Multitasking and organization
- Office management
- Logistics and schedule management
- Strong problem solver
- Conflict management
- Adaptability and flexibility
- Orator
Timeline
Ride Share Driver
Uber Driver
04.2023 - Current
Personal Assistant to the Chief Executive Officer
E. Navoy Brown, Inc.
05.2015 - Current
Sales/Customer Service Representative
Capital Jazz Productions
08.2010 - 04.2015
Brand Ambassador Team Lead
Various Brands
11.2007 - Current
High School Diploma -
Mount Vernon High School
Certification of Completion - Microsoft Office Suite Instructor
Knowlogy, Inc.
Broadcast Journalism
Pyramid Communications
Similar Profiles
Mohamed Shihnaz Abdul MajeedMohamed Shihnaz Abdul Majeed
Driver at Uber DriverDriver at Uber Driver
Brayant DelanceBrayant Delance
Driver at Uber DriverDriver at Uber Driver
Jonathan LopezJonathan Lopez
Driver at Uber DriverDriver at Uber Driver