Meghan Simmons
Dallas,GA
Summary
Dynamic professional with a proven track record in management and customer service excellence, honed at companies like Atlanta Oral & Facial Surgery. Expert in business and healthcare administration, adept at training and mentoring teams to surpass objectives. Skilled in data entry and documentation, achieving significant improvements in operational efficiency and client satisfaction.
Overview
14
14
years of professional experience
Work History
Office Coordinator
Atlanta Oral & Facial Surgery
08.2020 - Current
- Completed administrative patient intakes with case histories, insurance information, and mandated forms.
- Provided exceptional customer service while resolving customer inquiries and complaints with timeliness and professionalism.
- Optimized office policies, meeting internal needs while upholding organizational standards.
Front Office Supervisor
Hand and Stone Spa
08.2019 - 02.2020
- Maintained general support for staff and clients
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Created, documented, and updated company policies to guide front office personnel in service excellence and industry best practices.
Customer Service Trainer
Bed Bath & Beyond
05.2011 - 12.2019
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Established and maintained quality control standards.
- Improved service quality and increased sales by developing s strong knowledge of company's products and services.
- Served as a liaison between customers, store personnel, and various departments.
Operations Manager
Altar'd State
02.2019 - 11.2019
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Education
Bachelor of Arts - Communications
University of North Georgia
Dahlonega, GA01-2019
Associate of Arts - Business Administration
University of North Georgia
Dahlonega, GA01-2017
Skills
- Management
- Business and Healthcare Administration
- Customer Service
- Data Entry and Documentation
- Skilled Collaborator
- Training and Mentoring
- Error Resolution
Timeline
Office Coordinator
Atlanta Oral & Facial Surgery
08.2020 - Current
Front Office Supervisor
Hand and Stone Spa
08.2019 - 02.2020
Operations Manager
Altar'd State
02.2019 - 11.2019
Customer Service Trainer
Bed Bath & Beyond
05.2011 - 12.2019
Bachelor of Arts - Communications
University of North Georgia
Associate of Arts - Business Administration
University of North Georgia
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