Diana O’Brien

• Entrusted to oversee the entire logistics process across 20+ Distribution centers, 3PLs and 3PWs nationally.
• Develop and implement logistics strategies to optimize supply chain efficiency and reduce costs.
• Collaborated with cross-functional teams to develop comprehensive strategies for addressing complex logistics challenges.
• Manage a team of 5-15 logistics coordinators and associates, both onshore and offshore, including hiring, training, and performance evaluations.
• Monitor key performance indicators (KPIs) and deep dive through Data sets in order report details to senior management on logistics performance.
• Provided guidance to stakeholders in the usage of the HelloFresh TMS inclusive to new supplier onboarding

• Assisted in coordinating logistics operations, including scheduling, routing, and tracking shipments.
• Reduced order processing time with streamlined order management and carrier shipping processes.
• Coordinated with vendors and carriers to resolve shipping issues and ensure timely delivery of goods.
• Managed supply chain operations, optimizing transportation routes and carrier selection for cost savings.
• Worked closely with South and West Regional distribution centers, 3PLs and 3PW for dock optimization and dwell time improvements

• Coordinated daily logistics activities, including order processing, shipment tracking, and inventory management.
• Tracked orders and notified customers of status or potential delays.
• Assisted in the preparation of logistics budgets and managed expenses to stay within budgetary constraints.
• Worked closely with suppliers and carriers to ensure accurate and timely fulfillment of orders for the Procurement Department.
• Trained new employees on logistics procedures, promoting a consistent approach across the team.
• Ensured compliance with industry regulations, reducing the risk of fines, claims or penalties.

• Managed escalated customer issues with empathy and understanding while maintaining adherence to company policies.
• Established a strong rapport with clients through proactive relationship management and personalized attention.
• Recognize customers’ mealtime needs and present solutions that include upselling HelloFresh products and services.
• Facilitated conflict resolution between customers and company representatives, preserving relationships and promoting brand loyalty.
• Meet rigorous quality and efficiency expectations, KPIs and exceeded performance matrix throughout quarterly reviews.
• Assisted in the support of agents with vendor partner ROI- Montana (09/08-09/20 2019)

Team Lead Stretch Project- Operations (10/19-02/20)

• Work closely with immediate and other department managers to create, monitor and manage KPI’s. Have a direct impact on the customer – centric initiatives and drive momentum surrounding benchmarks and metrics with the use of the following Leadership skills and components.
• Provide end of week updates of accomplishments, open items, meet the performance metric requirements for CSAT improvement, QA improvement, and SLA improvement and monitoring for NJ Call Center.

• Work with Admissions throughout enrollment process
• Provide financial counseling to students and parents
• Create financial aid packages for new and returning students
• Presentations to educate students about all requirements and obligations in regards to financial aid
• Conduct follow-up contact with students to ensure any personal and federal issues are addressed in a timely manner.

• Executive Technical Recruiter for various Global Financial companies throughout the United States including BNP Paribas, RaboBank, BNY Mellon, and Credit Suisse.
• Responsibilities included sourcing candidates, managing the recruitment process, and negotiating salaries.
• Streamlined recruitment processes for improved efficiency, utilizing applicant tracking systems and recruiting software.
• Coordinated interview scheduling between candidates and hiring managers, ensuring a smooth selection process from start to finish.

Morgan Stanley (Montreal/NY)

• Utilized a specialized applicant tracking system (JobDiva) to collect resumes from CareerBuilder, Indeed, Monster, etc. and network with candidates for current openings via email, phone, and networking events
• Sourced candidates for positions including but not limited to: Director level Management roles, Project Managers, IT security officers/ analyst/ engineers, Business Analysts, Compliance Managers, Sr. engineering and development positions.
• Maintain a candidate submission rate of 15-20 per week, with results of 25% interview request and 50% offers made.
• Negotiated salaries and wage rates with candidates as well as terms and conditions of employment
  Performed skills assessment tests for technical positions
• Provided Contract and Permanent talent acquisition services to respected companies
• Developed strong rapport with candidates, providing support during interviews, offer negotiations, and onboarding process.

• Advised students regarding admissions and degree completion requirements
• Retained 85% of new student enrollments.

• Participated in recruitment and enrollment activities
• Conducted follow-up with applicants to ensure successful matriculation.