Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

LeTasha Burkes

Milwaukee,WI

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Front Desk Agent

The Ambassador Hotel
06.2024 - Current
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.

Customer Service Representative

Ascension Columbia St. Mary's Hospital
12.2022 - 06.2023
  • Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
  • Built rapport with customers through active listening, empathy, and personalized interactions
  • Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends
  • Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Sales Consultant

Renae Fashion Boutique LLC
08.2022 - 05.2023
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Generated increased sales revenue through effective lead generation and follow-up efforts.

Driver

Lyft Corporate
07.2021 - 01.2023
  • Maintained a clean driving record with zero accidents or traffic violations
  • Followed all traffic laws and regulations to ensure compliance and prevent accidents
  • Demonstrated excellent navigation skills using GPS systems or maps to find the most efficient routes for delivery destinations
  • Provided exceptional customer service by being courteous, professional, and helpful during interactions with clients at pick-up/drop-off locations
  • Adhered to company policies regarding vehicle maintenance schedules for regular servicing and repairs as needed
  • Demonstrated strong problem-solving abilities by resolving unexpected situations such as road closures or mechanical breakdowns without compromising delivery timelines

Medical logistic Driver

MedSpeed LLC
08.2022 - 01.2023
  • Most of your day will be spent in a company-owned vehicle, safely driving and transporting lab specimens, medical records, pharmaceuticals, x-rays, hospital supplies, interoffice mail and related materials
  • Load and unload company vehicle with appropriate equipment
  • Operate a hand-held scanning device to track items throughout the transportation cycle
  • Observe operating policies, procedures and service schedules
  • Demonstrate safe and courteous driving behavior
  • Conduct pre-/post-trip vehicle inspections and maintain a clean, neat and orderly vehicle
  • Demonstrate teamwork, cooperation and adaptability with teammates and clients

Jewelry Consultant

Paparazzi Accessories
04.2021 - 09.2022
  • Handled customer inquiries professionally, resolving issues promptly to uphold the brand''s reputation for outstanding service quality.
  • Boosted sales revenue through effective upselling techniques and in-depth product knowledge.
  • Assisted clients with selecting the perfect jewelry pieces for special occasions, such as weddings and anniversaries.
  • Increased repeat business by developing rapport with clients and following up on past purchases to offer complementary products or services.
  • Developed a loyal client base by consistently delivering exceptional service and maintaining strong relationships with customers.
  • Provided expert advice on proper jewelry care and maintenance to prolong the life of precious items for customers.
  • Consistently met or exceeded personal sales goals through diligent follow-up efforts with potential buyers.
  • Conducted thorough inventory management to ensure optimal stock levels at all times for popular items.
  • Organized promotional events in-store to attract new clientele while enhancing engagement among existing customers.

Executive Housekeeping Manager/Laundry Assistance

Hawthorn Suites By Wyndham
01.2021 - 07.2022
  • Streamlined housekeeping operations for increased efficiency through regular staff training and performance evaluations.
  • Organized seasonal deep-cleaning initiatives for thorough sanitization of all guestrooms, ensuring impeccable presentation yearround.
  • Conducted regular inspections of guest rooms and public areas to ensure adherence to quality standards and address any issues promptly.
  • Led cross-functional teams to complete large-scale projects within tight deadlines while ensuring minimal disruption to guests'' experience.
  • Managed a team of housekeeping staff to achieve consistent high-quality service standards in guest rooms and common areas.
  • Ensured compliance with safety regulations, maintaining a safe work environment for all employees.

Front Desk Receptionist

Hawthorn Suites By Wyndham
05.2020 - 07.2021
  • Balances the daily accounting records and completes the necessary paperwork
  • Sells guest rooms to walk in guests and reservations using established selling procedures and yield management techniques
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Follows the hotel key control procedures at all times
  • Operates the Opera System

Personal Care Worker

Miller Homes
02.2018 - 03.2020
  • Assisting client with personal hygiene and getting dressed
  • Performing general cleaning duties
  • Assisting with meal prep/preparing meals
  • Medication and treatment reminders/pass Medication
  • Taking client for walks/assistance with various exercises
  • Reporting changes in the physical, mental, and emotional conditions of client to Family members or nurse upon arrival
  • Provide care alone in a 5-8 resident home
  • Prepared meals consistent with daily meal charts
  • Provided accurate reports on each client during daily shifts

Assistant Manager 2

CAVE Enterprises
07.2018 - 02.2020
  • Managed customer complaints and resolved issues promptly, maintaining a high level of customer satisfaction
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Assumed responsibility for opening or closing the store as needed, ensuring proper cash handling procedures were followed
  • Implemented cost-saving initiatives such as optimizing staffing levels during slow periods without compromising customer service quality
  • Monitored key performance indicators (KPIs) such as sales targets, conversion rates, and average transaction value to identify areas for improvement
  • Utilized point-of-sale (POS) system efficiently for processing transactions accurately while maintaining a friendly demeanor towards customers
  • Created employee schedules that balanced workload requirements with staff availability while minimizing overtime costs
  • Increased employee engagement through implementing recognition programs resulting in improved morale within the team

Swing Manager

McDonald's
03.2016 - 06.2018
  • Monitored employee performance closely, providing constructive feedback for continuous improvement opportunities.
  • Improved overall guest experience by working alongside front-of-house staff during peak hours, addressing any issues proactively before they escalated further.
  • Managed inventory levels for optimal stock availability, minimizing waste and maximizing profits.
  • Ensured alignment with food safety regulations through regular inspections and staff education on proper handling procedures.
  • Developed unique events and special promotions to drive sales.

Machine Operator/Assembler

Qps Employment Group
08.2013 - 05.2017
  • Responsible for achieving production requirements
  • Ensured that all health and safety guidelines were followed
  • Loaded and unloaded pieces into boxes for shipment
  • Received, stored and shipped goods and materials

Education

Commercial Driver's License (CDL) - Class A

GED -

Gerald R Ford Job Corps Center
Grand Rapids, MI
02.1998

Skills

  • Inventory
  • Payroll
  • Scheduling
  • Retail Sales
  • Training
  • Cash Handling
  • Communications
  • Customer Service Skills
  • Management
  • Communication Skills
  • Customer Service
  • Front Desk
  • Sales
  • Caregiving
  • Guest Services
  • Laundry
  • Night Audit
  • Senior Care
  • Food Production
  • Culinary Experience
  • Food Preparation
  • Supervising Experience
  • Kitchen Management Experience
  • Restaurant Management
  • Meal Preparation
  • Auditing
  • Food Safety
  • Housekeeping Management
  • Catering
  • Interviewing
  • Home Care
  • Restaurant Experience
  • Personal Assistant Experience
  • Memory Care
  • Hospitality
  • Cooking
  • Cash Register
  • Employment & Labor Law
  • Hospital Experience
  • Crew Management
  • Load & Unload
  • Assembly
  • HIPAA
  • Driving
  • Banquet Experience
  • POS
  • Customer Relationship Management
  • Time Management

Certification

  • First Aid Certification
  • ServSafe
  • Food Handler Certification
  • Driver's License
  • CPR Certification
  • School Bus Endorsement

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Front Desk Agent

The Ambassador Hotel
06.2024 - Current

Customer Service Representative

Ascension Columbia St. Mary's Hospital
12.2022 - 06.2023

Sales Consultant

Renae Fashion Boutique LLC
08.2022 - 05.2023

Medical logistic Driver

MedSpeed LLC
08.2022 - 01.2023

Driver

Lyft Corporate
07.2021 - 01.2023

Jewelry Consultant

Paparazzi Accessories
04.2021 - 09.2022

Executive Housekeeping Manager/Laundry Assistance

Hawthorn Suites By Wyndham
01.2021 - 07.2022

Front Desk Receptionist

Hawthorn Suites By Wyndham
05.2020 - 07.2021

Assistant Manager 2

CAVE Enterprises
07.2018 - 02.2020

Personal Care Worker

Miller Homes
02.2018 - 03.2020

Swing Manager

McDonald's
03.2016 - 06.2018

Machine Operator/Assembler

Qps Employment Group
08.2013 - 05.2017

Commercial Driver's License (CDL) - Class A

GED -

Gerald R Ford Job Corps Center

Similar Profiles

CREATE PROFILE
LeTasha Burkes