LeTasha Burkes
Milwaukee,WI
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front Desk Agent
The Ambassador Hotel
06.2024 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Customer Service Representative
Ascension Columbia St. Mary's Hospital
12.2022 - 06.2023
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Built rapport with customers through active listening, empathy, and personalized interactions
- Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Sales Consultant
Renae Fashion Boutique LLC
08.2022 - 05.2023
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
Driver
Lyft Corporate
07.2021 - 01.2023
- Maintained a clean driving record with zero accidents or traffic violations
- Followed all traffic laws and regulations to ensure compliance and prevent accidents
- Demonstrated excellent navigation skills using GPS systems or maps to find the most efficient routes for delivery destinations
- Provided exceptional customer service by being courteous, professional, and helpful during interactions with clients at pick-up/drop-off locations
- Adhered to company policies regarding vehicle maintenance schedules for regular servicing and repairs as needed
- Demonstrated strong problem-solving abilities by resolving unexpected situations such as road closures or mechanical breakdowns without compromising delivery timelines
Medical logistic Driver
MedSpeed LLC
08.2022 - 01.2023
- Most of your day will be spent in a company-owned vehicle, safely driving and transporting lab specimens, medical records, pharmaceuticals, x-rays, hospital supplies, interoffice mail and related materials
- Load and unload company vehicle with appropriate equipment
- Operate a hand-held scanning device to track items throughout the transportation cycle
- Observe operating policies, procedures and service schedules
- Demonstrate safe and courteous driving behavior
- Conduct pre-/post-trip vehicle inspections and maintain a clean, neat and orderly vehicle
- Demonstrate teamwork, cooperation and adaptability with teammates and clients
Jewelry Consultant
Paparazzi Accessories
04.2021 - 09.2022
- Handled customer inquiries professionally, resolving issues promptly to uphold the brand''s reputation for outstanding service quality.
- Boosted sales revenue through effective upselling techniques and in-depth product knowledge.
- Assisted clients with selecting the perfect jewelry pieces for special occasions, such as weddings and anniversaries.
- Increased repeat business by developing rapport with clients and following up on past purchases to offer complementary products or services.
- Developed a loyal client base by consistently delivering exceptional service and maintaining strong relationships with customers.
- Provided expert advice on proper jewelry care and maintenance to prolong the life of precious items for customers.
- Consistently met or exceeded personal sales goals through diligent follow-up efforts with potential buyers.
- Conducted thorough inventory management to ensure optimal stock levels at all times for popular items.
- Organized promotional events in-store to attract new clientele while enhancing engagement among existing customers.
Executive Housekeeping Manager/Laundry Assistance
Hawthorn Suites By Wyndham
01.2021 - 07.2022
- Streamlined housekeeping operations for increased efficiency through regular staff training and performance evaluations.
- Organized seasonal deep-cleaning initiatives for thorough sanitization of all guestrooms, ensuring impeccable presentation yearround.
- Conducted regular inspections of guest rooms and public areas to ensure adherence to quality standards and address any issues promptly.
- Led cross-functional teams to complete large-scale projects within tight deadlines while ensuring minimal disruption to guests'' experience.
- Managed a team of housekeeping staff to achieve consistent high-quality service standards in guest rooms and common areas.
- Ensured compliance with safety regulations, maintaining a safe work environment for all employees.
Front Desk Receptionist
Hawthorn Suites By Wyndham
05.2020 - 07.2021
- Balances the daily accounting records and completes the necessary paperwork
- Sells guest rooms to walk in guests and reservations using established selling procedures and yield management techniques
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Follows the hotel key control procedures at all times
- Operates the Opera System
Personal Care Worker
Miller Homes
02.2018 - 03.2020
- Assisting client with personal hygiene and getting dressed
- Performing general cleaning duties
- Assisting with meal prep/preparing meals
- Medication and treatment reminders/pass Medication
- Taking client for walks/assistance with various exercises
- Reporting changes in the physical, mental, and emotional conditions of client to Family members or nurse upon arrival
- Provide care alone in a 5-8 resident home
- Prepared meals consistent with daily meal charts
- Provided accurate reports on each client during daily shifts
Assistant Manager 2
CAVE Enterprises
07.2018 - 02.2020
- Managed customer complaints and resolved issues promptly, maintaining a high level of customer satisfaction
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assumed responsibility for opening or closing the store as needed, ensuring proper cash handling procedures were followed
- Implemented cost-saving initiatives such as optimizing staffing levels during slow periods without compromising customer service quality
- Monitored key performance indicators (KPIs) such as sales targets, conversion rates, and average transaction value to identify areas for improvement
- Utilized point-of-sale (POS) system efficiently for processing transactions accurately while maintaining a friendly demeanor towards customers
- Created employee schedules that balanced workload requirements with staff availability while minimizing overtime costs
- Increased employee engagement through implementing recognition programs resulting in improved morale within the team
Swing Manager
McDonald's
03.2016 - 06.2018
- Monitored employee performance closely, providing constructive feedback for continuous improvement opportunities.
- Improved overall guest experience by working alongside front-of-house staff during peak hours, addressing any issues proactively before they escalated further.
- Managed inventory levels for optimal stock availability, minimizing waste and maximizing profits.
- Ensured alignment with food safety regulations through regular inspections and staff education on proper handling procedures.
- Developed unique events and special promotions to drive sales.
Machine Operator/Assembler
Qps Employment Group
08.2013 - 05.2017
- Responsible for achieving production requirements
- Ensured that all health and safety guidelines were followed
- Loaded and unloaded pieces into boxes for shipment
- Received, stored and shipped goods and materials
Education
Commercial Driver's License (CDL) - Class A
GED -
Gerald R Ford Job Corps Center
Grand Rapids, MI02.1998
Skills
- Inventory
- Payroll
- Scheduling
- Retail Sales
- Training
- Cash Handling
- Communications
- Customer Service Skills
- Management
- Communication Skills
- Customer Service
- Front Desk
- Sales
- Caregiving
- Guest Services
- Laundry
- Night Audit
- Senior Care
- Food Production
- Culinary Experience
- Food Preparation
- Supervising Experience
- Kitchen Management Experience
- Restaurant Management
- Meal Preparation
- Auditing
- Food Safety
- Housekeeping Management
- Catering
- Interviewing
- Home Care
- Restaurant Experience
- Personal Assistant Experience
- Memory Care
- Hospitality
- Cooking
- Cash Register
- Employment & Labor Law
- Hospital Experience
- Crew Management
- Load & Unload
- Assembly
- HIPAA
- Driving
- Banquet Experience
- POS
- Customer Relationship Management
- Time Management
Certification
- First Aid Certification
- ServSafe
- Food Handler Certification
- Driver's License
- CPR Certification
- School Bus Endorsement
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Front Desk Agent
The Ambassador Hotel
06.2024 - Current
Customer Service Representative
Ascension Columbia St. Mary's Hospital
12.2022 - 06.2023
Sales Consultant
Renae Fashion Boutique LLC
08.2022 - 05.2023
Medical logistic Driver
MedSpeed LLC
08.2022 - 01.2023
Driver
Lyft Corporate
07.2021 - 01.2023
Jewelry Consultant
Paparazzi Accessories
04.2021 - 09.2022
Executive Housekeeping Manager/Laundry Assistance
Hawthorn Suites By Wyndham
01.2021 - 07.2022
Front Desk Receptionist
Hawthorn Suites By Wyndham
05.2020 - 07.2021
Assistant Manager 2
CAVE Enterprises
07.2018 - 02.2020
Personal Care Worker
Miller Homes
02.2018 - 03.2020
Swing Manager
McDonald's
03.2016 - 06.2018
Machine Operator/Assembler
Qps Employment Group
08.2013 - 05.2017
Commercial Driver's License (CDL) - Class A
GED -
Gerald R Ford Job Corps Center
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