Dwayne Valrey
Antioch,CA
Summary
Proven track record in enhancing operational efficiency and customer satisfaction, notably at SF BAY AREA RAPID TRANSIT. Skilled in office management and adept at fostering strong client relationships, leading to significant repeat business. Excelled in roles requiring vigilant safety measures and strategic scheduling, demonstrating both keen attention to detail and exceptional interpersonal abilities.
Overview
2022
2022
years of professional experience
Work History
Administration Specialist
United States Air Force
Train Operator
SF BAY AREA RAPID TRANSIT
01.1997 - 03.2021
- Prevented accidents through vigilant observation of track conditions and proactively communicating potential hazards to control center personnel.
- Reduced travel time through efficient route planning and schedule adherence, improving overall customer satisfaction.
- Participated in company-sponsored training programs to expand knowledge of industry best practices and remain current on regulatory requirements.
- Conducted post-trip inspections after each run, identifying any necessary repairs or maintenance required for optimal train performance moving forward.
- Implemented safety recommendations from regulatory agencies, ensuring compliance with all relevant guidelines and reducing risk of incidents.
- Coordinated closely with dispatchers to stay updated on track conditions, delays, or changes in schedules.
- Maintained punctual train operations by quickly identifying and resolving minor technical issues before they escalated.
- Collaborated with conductors and other crew members to maintain a safe and efficient work environment for all staff.
- Provided exceptional customer service, addressing passenger inquiries in a timely and professional manner.
- Efficiently managed onboard announcements, keeping passengers well-informed about upcoming stops, delays, or schedule changes.
BUSINESS RESEARCHER
AFSS
06.1990 - 04.1994
Production Scheduler
KALLISTA, INC.
01.1988 - 04.1990
Sales Representative
TAYLOR MADE OFFICE SYSTEMS
01.1987 - 01.1988
- Emphasized product specifications to meet customer needs.
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Assisted call-in customers with questions and orders.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Enhanced the overall customer experience by providing personalized recommendations based on their preferences and needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Cultivated and strengthened account relationships to achieve and exceed company targets.
Retail Sales Manager
Uptown Market
04.1981 - 07.1983
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
- Recruited, hired and trained [Number] associates to develop into productive team members with excellent product knowledge.
- Maintained a clean and organized storefront at all times by enforcing strict housekeeping standards across the entire team.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Evaluated employee performance regularly, conducting annual reviews and providing constructive feedback to encourage growth and improvement.
Education
No Degree - DATA ANALYST LEVEL TWO MCSA MTA PROGRAM
NEW HORIZONS CAREER DEVELOPMENT SOLUTIONS
Sacramento, CA11.2022
No Degree - GENERAL EDUCATION
PERALTA COLLEGES
Oakland, CA01.1981
Skills
- Scheduling appointments
- Office Management
- Records Management
- Document Control
Timeline
Train Operator
SF BAY AREA RAPID TRANSIT
01.1997 - 03.2021
BUSINESS RESEARCHER
AFSS
06.1990 - 04.1994
Production Scheduler
KALLISTA, INC.
01.1988 - 04.1990
Sales Representative
TAYLOR MADE OFFICE SYSTEMS
01.1987 - 01.1988
Retail Sales Manager
Uptown Market
04.1981 - 07.1983
Administration Specialist
United States Air Force
No Degree - DATA ANALYST LEVEL TWO MCSA MTA PROGRAM
NEW HORIZONS CAREER DEVELOPMENT SOLUTIONS
No Degree - GENERAL EDUCATION
PERALTA COLLEGES
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