Brittany Impastato
Waldorf,MD
Summary
Collaborative team player with exceptional interpersonal communication skills. Demonstrated ability to learn quickly and implement new information or systems while maintaining meticulous organization. Proficient in office computers, programs and Microsoft software programs. Experienced in management and supervision, adept at both independent and team based work. Skilled at fostering a collaborative atmosphere and delivering exceptional customer experience. Proven track record of aligning processes with changing conditions to enhance efficiency and drive profits. Empowering leader with a talent for fostering strong relationships across all levels of the workforce and providing encouragement to employees.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Loft Outlet
Oxon Hill , MD
07.2022 - Current
- Enhanced merchandising and promotional strategies to drive higher customer engagement and generate sales growth.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Performed routine stock assessments to ensure accuracy of records, reconcile discrepancies, and project future demands.
- Reviewed sales and gross profit report to assess company efficiency.
- Developed organizational structure to outline and direct rules, roles and responsibilities.
- Delivered exceptional customer service resulting in increased repeat business and effectively resolving customer concerns.
- Assisted in organizing schedules and assigning tasks to ensure adequate coverage for services.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Offered assistance and mentoring to junior staff members in accomplishing their daily tasks, projects, and objectives.
- Maintained up-to-date knowledge of company products and services.
Assistant Manager
SKECHERS Factory Outlet
Oxon Hill , MD
11.2013 - 07.2022
- Demonstrated reliability by assisting with opening and closing procedures and maintaining accuracy of inventory and pricing of merchandise.
- Achieved promotions through a track record of hard work, determination, and consistent results.
- Successfully managed team customer service strategies to develop and maintain a loyal and highly satisfied customer base.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Mentored team members to enhance professional development and accountability in workplace.
- Maintained up-to-date knowledge of company products and services.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
Sales Associate
Hollister
Waldorf , MD
08.2012 - 09.2014
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Maintained effective team member communication.
- Maintained inventory and ordered new supplies to meet expected needs.
- Stocking and organizing clothing and accessories. Pricing and discounting items when needed.
- Assist with closing of store as needed.
- Assist with maintaining orderliness of sales floor shelves and displays. Helping customer find merchandise
- Answered customer questions and provided detailed product information.
Education
High School Diploma -
Westlake High School
Waldorf, MD06.2010
Bachelor of Science - Biology
University of Maryland Global Campus
Some College (No Degree) - General Studies
College of Southern Maryland
Skills
- All Microsoft programs (excel, word, power-point, outlook etc), Apple, Google, Adobe and POS systems
- Management/ Supervising Experience
- Team Building/ Leadership Experience
- Office Experience
- Typing
- Recruiting and interviewing
- Operations Management
- Sales Strategies, Monitoring and Tracking
- Scheduling and Coordinating
- Product and Service Knowledge and Customer Service
- Operational, Hiring, Training, Time Management
- Payroll, Cash Handling, Returns, Deposits and Inventory Control
- Effective Communication and Detailed Organization
- Store Opening and Closing, Store/ Retail operations, Pricing and Markdowns
Timeline
Assistant Manager
Loft Outlet
07.2022 - Current
Assistant Manager
SKECHERS Factory Outlet
11.2013 - 07.2022
Sales Associate
Hollister
08.2012 - 09.2014
High School Diploma -
Westlake High School
Bachelor of Science - Biology
University of Maryland Global Campus
Some College (No Degree) - General Studies
College of Southern Maryland
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